Volkswagen of South Miami - Service Center

Best dealer ship. Especially the service department and especially Manny the manager. Best experience I have ever had. Oil change was done in less than an hour ! Especially the service department and especially Manny the manager. Best experience I have ever had. Oil change was done in less than an hour ! More

Manny was great and very helpful! Repairs and maintenance were done in a timely manner. Repairs and maintenance were done in a timely manner. More

Me. Keneth effort to get my car back to me in a timely manner was superb service manner was superb service More

Patient, kind, and honest My customer care representative Manny was very patient and knowledgeable about my concerns. Manny was very patient and knowledgeable about my concerns. More

Was told 2 bring the car in for AC check at 1:00 pm And they would check it in 2 hours and provide an estimate. When I got there they told me to leave it overnight. They would give me an estimate ear And they would check it in 2 hours and provide an estimate. When I got there they told me to leave it overnight. They would give me an estimate early next morning. I had not received a call next day by mid morning so I called. They said I would get a call as soon as possible as they were busy. Got a call 40 mins later telling me the evaporator needed replacement. I asked for an estimate and they mentioned they needed to look up the part cost first then they would provide the estimate. I fell on my butt when I heard that response. Mind you this is a VW dealer. 30 mins later they came up with a cost of $5k plus to replace the part on my 2020 Jetta. My house AC cost the same. I picked up the car and sold it the same day. Then went straight to a Volvo dealer looked at the XC 40 and asked how much to replace the AC evaporator. Answer between $2k - $2.5k. Got me a brand new Volvo XC40. It is 100% much better better performance plus way more luxurious. It doesn’t even compare to the Jetta. Never ever looking at a VW again. More

Manny is very professional. Good acknowledge and very customer oriented. Very happy with service. Thank you Good acknowledge and very customer oriented. Very happy with service. Thank you More

Very good dealership. Very courteous and professional service staff. Work done efficiently and timely manner. Very courteous and professional service staff. Work done efficiently and timely manner. More

The service was really good Mike Benitez is a fantastic guy, always helps. Great job. guy, always helps. Great job. More

Excellent service from Helen. She answered my questions about my vehicle with great courtesy and expertise. I'm very satisfied with it. Thank you, Helen. She answered my questions about my vehicle with great courtesy and expertise. I'm very satisfied with it. Thank you, Helen. More

Exelente atención siempre muy complacida llevo años haciendo mi mantenimiento con Roselio y siempre muy buen trato haciendo mi mantenimiento con Roselio y siempre muy buen trato More