Volkswagen of South Miami - Service Center

Excellent customer service. The agent Manny is the best. Wonderful person and professional. We trust in all he said. The agent Manny is the best. Wonderful person and professional. We trust in all he said. More

Amazing Customer Service Very efficient and addressed my vehicle needs in a timely manner Congratulations for Manny's performance vehicle needs in a timely manner Congratulations for Manny's performance More

Excellent customer service and great friendly employees. I really appreciate the services offered during my appointment. I really appreciate the services offered during my appointment. More

Servicio perfecto y trato super. durante la estancia me interese por los nuevos modelos y precios casi convencida de cambiar nuevamente el carro.gracias durante la estancia me interese por los nuevos modelos y precios casi convencida de cambiar nuevamente el carro.gracias More

Manny was very punctual, helpful, professional and ethic during the service provided. Very good professional during the service provided. Very good professional More

Friendly Service people, very professional and great customer service. I would recommend them to my friends and family. customer service. I would recommend them to my friends and family. More

I had the best experience with Roselio as always. He has great customer service and explains everything in a simple way. Thank you!! He has great customer service and explains everything in a simple way. Thank you!! More

I’ve been a Volkswagen ID. 4 owner for three years now, and while I absolutely love the car, I’ve had a rather mixed experience with the service department. To start, the tea 4 owner for three years now, and while I absolutely love the car, I’ve had a rather mixed experience with the service department. To start, the team at the front office is always extremely polite, welcoming, and professional. Every time I’ve interacted with them, they’ve made me feel heard and valued as a customer — and I truly appreciate that. That said, the actual service experience has room for significant improvement. I recently took my car in to address software issues: the system would randomly shut off, disconnect from my phone, or malfunction when using basic features like reverse view. Scheduling an appointment took about a month and a half to two months, as I needed a loaner car for the time they’d have mine — which they thankfully provided. Unfortunately, the service took over a month, and when I finally got my car back, the same problems persisted. I called again three days ago to reschedule, and while they’re doing their best to accommodate me, I’ll need to wait again until a loaner car is available since they can’t guarantee how long repairs might take this time either. Additionally, on previous visits, I was told my car would be washed before delivery, but it was always returned dusty and dirty, which — while not a huge issue — is part of the attention to detail that defines a good service experience. I want to emphasize that this isn’t a negative review meant to harm anyone; rather, it’s honest feedback I hope the dealership will take seriously. Volkswagen builds great cars, and customers deserve an after-sales service experience to match that quality. There’s so much potential here, and I truly hope to see improvements in the consistency and efficiency of the service process. The people are wonderful — now the results need to align. More

Appreciate the video from the service tech showing explaining findings and recommendations. Service advisor and manager were very helpful and professional. explaining findings and recommendations. Service advisor and manager were very helpful and professional. More

Kenneth was an excellent at describing the services and providing timely feedback. The video was helpful. providing timely feedback. The video was helpful. More