Volkswagen of South Miami - Service Center

I took my 2004 Beetle to South Motors for major repair. Also, there was a recall to replace the drainage tubes from the sunroof. Because of water damage, my headliner needed replacing. My vehicle was a s Also, there was a recall to replace the drainage tubes from the sunroof. Because of water damage, my headliner needed replacing. My vehicle was a service for several weeks. When I pickup my car, the handle above the driver's side was replaced with a gunglass holder. I advised the service rep, Mike Benitez, that that's not what belongs on my car and he proceeded to argue with me that it was. I believe I know what parts are in my own vehicle after 6 years of ownership. I requested the Service Manager, Vasil, who also argued with me. When I requested the General Manager, Vasil tells me "You're not gonna get anywhere with that". However, the GM told them to replace my handle. Also, the sliding door for my sunroof is now broken and they tell me it's not their fault and it would cost $280 to fix it. I could not win this argument and now have a broken sunroof viser. Several days later, after a bad rain storm, water was getting into my car near the sun visers. We return to the service department, spoke to Mike Benitez, who tells my husband "I don't know if this has anything to do with the recall". My car has now been sitting at the service dept at South Motors for almost a week. We cannot get Mr. Benitez on the phone and I'm out of a car. They don't even have the courtesy to give me a loaner, since these repeat visits to service is their fault. Never again will I ever use South Motors for anything. They are horrible. Zero for Customer Service. More

I decided to take my gti for service at South VW after a horrible experience with the "other vw" dealer around. - that's another review altogether. My expectations were not high after that experience, but I horrible experience with the "other vw" dealer around. - that's another review altogether. My expectations were not high after that experience, but I was very surprised by the service. Aurelio the service advisor explained to me that the issue with my transmission would require a reprogram and it the car would be ready by the end of the day. Sure I thought. I was very please to get a call from him near the end of the day telling me the car was ready. I was actually caught off base and had to scramble to get a ride to the dealer. I got there a little after service dept closed but the actually had all paperwork ready and waiting for me. Needless to say I was very happy to have my baby back the same day. They even washed and cleaned the car. More

South Motors Volkswagen took a month to fix my car which I have never even HEARD of happening before. They never provided an estimate, were rude to my warranty company, and were completely non-communicative I have never even HEARD of happening before. They never provided an estimate, were rude to my warranty company, and were completely non-communicative. I called my Service Provider "Mike" almost every day for a month because when he said he would call me back to give me an update, he didn't. After dealing with Mike for three weeks I finally went to the Service Manager, Vasil, and left him voicemail after voicemail but unfortunately received the same response - NOTHING. When all was said and done they never even apologized for the inconvenience!!! When I went to pick up the car the drivers side door was DESTROYED! I have since opened up complaints with them with The Better Business Bureau (http://www.bbb.org/), The Florida Department of Agriculture and Consumer Services (http://www.800helpfla.com/complnt.html), and Miami-Dade Consumer Services (http://www.miamidade.gov/csd/). If they have wronged you be proactive and constructive and contact these agencies as they exist to assist consumers like us who have been wronged! More

Needed to perform my 30K service on my Touareg. I then called to find out the cost and to make an appointment. After getting my information, the lady on the phone confirmed a price and made an appointmen called to find out the cost and to make an appointment. After getting my information, the lady on the phone confirmed a price and made an appointment for service. When I arrived for my service appointment, the lady directs me to one of the service reps, the man starts taking my information again and then starts punching keys in the computer for about a minute or so, I asked to confirm the estimate for my service and the guy gives me a number about $200 higher than what was told to me over the phone. When we went back and forth, he was basically telling me that it was my word against his that I had been given such quote…he gave the old “well for touaregs it is more expensive than other cars speech”completely lacking costumer service ability and downright insulting. I am not the kind of guy that will get bullied into doing something so while I was discussing the issue with the guy I decided in my mind that if this is the way they do business and treat their costumers face to face there is no telling what they are capable of doing behind closed doors when they are working on your car. I ended my discussion by bidding farewell to the xxxxxx and stating that I would find another place to service my car, confrontational to the end the service rep shouted, as I walked towards the exit, you wont find a place to do that for a lower price….. FYI, completed the same service at the Coral Gables VW dealership and ended up paying about $50 less than the original price South Motors had quoted me…..If that doesn’t sound like a scam, I don’t know what will… Taking your care here would probably be the worst decision you can make in your car's life in more ways than one...SCAM SCAM SCAM written all over it, I don’t know how VW can do business with such filth. More