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Springfield Ford Lincoln Mercury - Service Center
Springfield, PA
40 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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40 Reviews of Springfield Ford Lincoln Mercury - Service Center
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September 28, 2025
They never have enough tech on hand. They do not call you back if they tell you they need to order the part. I was there in March. They said they needed to order the part, and I could dr They do not call you back if they tell you they need to order the part. I was there in March. They said they needed to order the part, and I could drive my vehicle with the engine light on. I also had a recall that needed to be taken care of. They needed to order that part and call me, but they never did. So, I just dropped my car off with no appointment and said I wanted it fixed. They only fixed the recall. I told the young lady I had been waiting for a call I had never received since March. I noted my car was there, and the part for the check engine light was in. She checked and said yes, it is in, but I needed to make an appointment. I asked why my vehicle was there—you fixed the recall, so why do I need to come back for something that should have been fixed in March or April when the part came in? You have had the car since 9/14/25, but you wanted me to return it on 9/26/25. It didn’t make sense. Service is terrible. More
by art4540
Verified CustomerEmployees Worked With
Service
September 28, 2025
This dealership has good , professional employees. Steven was my salesman and he went far and beyond for me . He is appreciated . Thanks Steven 👏🤸🏽♀️🙏🏽. Steven was my salesman and he went far and beyond for me . He is appreciated . Thanks Steven 👏🤸🏽♀️🙏🏽. More
by Powdablu
Employees Worked With
Steven Rickards
September 23, 2025
Volkswagen of Springfield does a great job accommodating my last minute service visits after work or on weekends. Their team is friendly, helpful, and flexible with reasonable prices and convenient location my last minute service visits after work or on weekends. Their team is friendly, helpful, and flexible with reasonable prices and convenient location. I look forward to continuing to do business with their team (but hopefully not too soon!) More
by RYANMCSHAY
Employees Worked With
Service Department
September 19, 2025
Excellent dealership clean and always very helpful information showroom has a lot of vehicles beautiful information showroom has a lot of vehicles beautiful More
by Anitnurse3
Employees Worked With
September 16, 2025
Outstanding for the guy and young lady that helped me very pleasant and informative I wanted for my vehicle to be done and had some great interactions with the and I think I'm not sure the manager is fro very pleasant and informative I wanted for my vehicle to be done and had some great interactions with the and I think I'm not sure the manager is from South Philly we talked about the neighborhood so he won me over just by that More
by wwilson027
September 10, 2025
Lizzie is awesome, they were fast at getting me in and back on the road! Thanks! back on the road! Thanks! More
by suzanne10
Employees Worked With
September 10, 2025
It’s a top notch I’ll recommend it anytime and day. Thank you guys see y’all soon. Thank you guys see y’all soon. More
by FMASSALLY
Employees Worked With
