Volkswagen of St. Augustine - Service Center

The service department is excellent. My only concern was the lack of health and safety precautions not taken by the employees. No employees wearing mask. Most customers like myself would be wearing mask, the lack of health and safety precautions not taken by the employees. No employees wearing mask. Most customers like myself would be wearing mask, but none of employees except for Robin, the Service Manager. I mentioned my concerns to the General Manager Difeo, he didn’t care or was not concerned. I found the response to be repulsive as a customer. More

Service center will take advantage of you, Be careful when you have you vehicle serviced by Volkswagen of St. Augustine. After 5 years of service from this location, they screwed over my fiance Be careful when you have you vehicle serviced by Volkswagen of St. Augustine. After 5 years of service from this location, they screwed over my fiance. Typical stealership , they will take advantage of you and say maintenance is needed when It is not! They even charged for services that ended up failing less than 24 hrs after completion. Then play dumb when called out about it. Don't be fooled by their other ratings. Make sure you check all your service receipts before you allow them to make repairs. Volkswagen of St. Augustine will RIP you off ! More

Goes above and beyond every time!! After three years working with VW I still can not speak highly enough of this dealership! From the minute you drive up you are welcomed like friends a After three years working with VW I still can not speak highly enough of this dealership! From the minute you drive up you are welcomed like friends and family. If you call, they do their very best to solve your problem as quickly and conveniently as possible. Mostly I am updating this review to give a shout out to the service department. Over the last few years, I have worked multiple times with David on everything from the diesel fix, to oil changes, to problem-solving small little issues, to quick car washes, to full detailing. He goes above and beyond to take care of me, and all his customers, and has always made sure my car is taken care of as if it was his own. He ensures my safety and satisfaction in all aspects and makes working with VW of St. Aug a pleasure! Also, shout out to James in the service department who always makes my car sparkle and has helped David diagnose mysterious issues as well. They make such a great team here. I love my VW and I am not even a motorhead lol can't recommend this place enough!! More

Quick and friendly service Service issues expedited.When a needed part was not in stock they followed up by ordering then calling me to let me know. I particularly appreciate th Service issues expedited.When a needed part was not in stock they followed up by ordering then calling me to let me know. I particularly appreciate the clean, comfortable, well dtocked waiting room! Very pleasant and informative staff! Just wish VW still made the Eos! More

Great Friendly Service Excellent service and congenial help...I couldn't remember how to adjust my vehicle clock and my service rep fixed it happily for me... They responded Excellent service and congenial help...I couldn't remember how to adjust my vehicle clock and my service rep fixed it happily for me... They responded with an immediate service date to fix a minor recall service need. Great Dealership overall... I highly recommend them for purchase and service as well... L.W.Lioio Palm Coast More

Servce dept The service dept was responsive and timely, with quality work. The Parts Department had the part in stock and the repair was completed the same da The service dept was responsive and timely, with quality work. The Parts Department had the part in stock and the repair was completed the same day. More

POOR POOR MANAGEMENT AND SERVICE 3 WEEK AFTER BUYING NEW TIRES FOR $ 550.00+ AT ST AUGUSTINE VOLKSWAGEN ON U.S 1 MY DAUGHTER GOT A NAIL IN THE CENTER OF TIRE . SO AS ALL KIDS DO , 3 WEEK AFTER BUYING NEW TIRES FOR $ 550.00+ AT ST AUGUSTINE VOLKSWAGEN ON U.S 1 MY DAUGHTER GOT A NAIL IN THE CENTER OF TIRE . SO AS ALL KIDS DO , CALL DAD, SHE DID . I TOLD HER TO MEET ME AT THE V.W SERVICE DEPARTMENT AT VOLKSWAGEN . WHEN ARRIVING I WENT INTO THE SERVICE COUNTER AND ASKED THEM TO REMOVE NAIL / PATCH . AT THAT TIME I WAS TOLD WE NO LONGER REPAIR TIRES , AND I SAID I JUST GOT THEM FROM YOU 3 WEEKS AGO AND I ONLY HAVE 1, 034 MILES ON THEM . THE OTHER REP SAID WE CAN SELL YOU A NEW TIRE , BUT OUR POLICY HAS CHANGED WE NO LONGER REPAIR THEM''AT THAT TIME I ASKED IF THE GENERAL MANAGER OR OWNER IS IN . I WAS TOLD MAYBE YOU CAN CHECK UP FRONT DO UNDERSTAND BEHIND THE GLASS LESS 7' FEET AWAY IS THE SERVICE MANAGER. WHEN I WENT UP FRONT TO SEE THE G M / OWNER I WAS TOLD THAT HE'S NOT IN . AT THAT TIME I ASKED THE SALES REP THAT I WAS WORKING A NEW CAR DEAL WITH TO HAVE THE G M / OWNER CALL ME . 2 DAYS AFTER THE TIRE WAS REPAIRED HE DID CALL. LAUGH OUT LOUD. NOW BEFORE I LEFT I WENT BACK TO SERVICE DEPARTMENT AND ASKED WHAT WAS THE POLICY WHEN I GOT MY TIRES ? IT WAS FREE ROTATION AND WE WOULD HAVE REPAIRED THE TIRE UNLESS IT WAS ON SIDEWALL . AND AGAIN THE SERVICE MANAGER JUST SITTING BEHIND THE GLASS . More