Volvo Cars Annapolis - Service Center

well done on time clean car Good job. I will be back. we have purchased cars and had them serviced for 25 years. We will continue to be customers in the future. Good job. I will be back. we have purchased cars and had them serviced for 25 years. We will continue to be customers in the future. More

good customer service Walt, the service advisor, is always pleasant and not too busy to answer questions. I was done with annual service and a wash in less than 2 1/2 hours Walt, the service advisor, is always pleasant and not too busy to answer questions. I was done with annual service and a wash in less than 2 1/2 hours and was on my way home. The waiting area is comfortable with an area to watch tv, an area away from the tv, and a separate room for computer users. I live 2 hours away and will always return too Volvo of Annapolis for my service. More

EXCELLENCE! Assistant Sales Manager on duty that day, service was excellent! Had not reserved a car to use when servicing my car. ASM able to work this out that Assistant Sales Manager on duty that day, service was excellent! Had not reserved a car to use when servicing my car. ASM able to work this out that I could do some Annapolis shopping while my car was being serviced! More

Professionalism I have no complaints over my service to my car or the way I was treated. I made an appointment in advances do had arranged a loaner car. Three extra I have no complaints over my service to my car or the way I was treated. I made an appointment in advances do had arranged a loaner car. Three extra days were required to complete the service but I was assured the car was fixed right.Thank you and your crew. More

Professional & informative Luis (Volvo in Annapolis, Md.) was very responsive to my vehicle needs. He listened to why I had to re-visit the Volvo dealer and took that informati Luis (Volvo in Annapolis, Md.) was very responsive to my vehicle needs. He listened to why I had to re-visit the Volvo dealer and took that information to the service department representative. More

Volvo Annapolis does not disappoint Great experience as always. I have been taking my car for service to Volvo Annapolis since I purchased it. Walt Clements was courteous and very prof Great experience as always. I have been taking my car for service to Volvo Annapolis since I purchased it. Walt Clements was courteous and very professional. He took the time to explain the services performed, and recommendations. He kept me posted of the progress and promptly let me know when my car was ready. I will be back. More

Excellent service on my Volvo Took my Volvo XC-60 in for routine maintenance, and was pleased to once again receive excellent service on my car and excellent customer service from Took my Volvo XC-60 in for routine maintenance, and was pleased to once again receive excellent service on my car and excellent customer service from start to finish. More

Service Department is Mostly Great My experience with Walt is always positive. On this occasion, I dropped my car off because a maintenance light was on, but it actually wasn’t due. Wal My experience with Walt is always positive. On this occasion, I dropped my car off because a maintenance light was on, but it actually wasn’t due. Walt reset the light and I was to pick it up. I called later to ask that the car be left with the key locked in it and spoke to receptionist. She assured me that she would convey the message. When I arrived to pick it up, car was in the very back of the lot and key was not with it. A very helpful manager (Anthony) helped find the car and find the keys. Except for the missed message, it was perfect! More

Turned my frown upside down. I dropped my S60 off for an oil change yesterday morning. I had to work later in the day and assumed my car would be ready. After 3 1/2 hours my car w I dropped my S60 off for an oil change yesterday morning. I had to work later in the day and assumed my car would be ready. After 3 1/2 hours my car was still not ready to go. I expressed my concerns with Walt who apologized and promised he would get it done in 20 minutes if I could wait. I did, and even though I was late getting to work, I have to thank Walt and Volvo Annapolis for making things right with me and comping my oil change. I know that sometimes things happen so I will give them the benefit of the doubt and will continue to be a loyal Annapolis Volvo patron. More

Very efficient and made everything easy Scheduled an oil change and brake evaluation online on a Saturday and was seen Monday morning. Easy to drop off the night before. Everything was expla Scheduled an oil change and brake evaluation online on a Saturday and was seen Monday morning. Easy to drop off the night before. Everything was explained before work was done. Pickup easy as well. The only thing that dropped through the cracks was the courtesy car wash. The valet noticed it and let the manager know. The manager offered to wash the car but I did not have the time to wait. Not a huge deal though. Overall, was very happy with the service and attention to detail. Thanks. More