Volvo Cars Cape Cod, A Premier Company - Service Center

Going to premier Volvo is always a good experience, it is always clean and the employees acknowledge your presence immediately If they are not with another customer. always clean and the employees acknowledge your presence immediately If they are not with another customer. More

Always great customer service! Andrea and Bryan were great about squeezing me into the schedule and keeping me informed about everything the car needed in advance. Coming from Nantu Andrea and Bryan were great about squeezing me into the schedule and keeping me informed about everything the car needed in advance. Coming from Nantucket, it is comforting to have such helpful and accommodating staff. More

Volvo emergency service Although they were booked out for the next two weeks, they were able to squeeze me in when my car died and I needed a new battery, including a courtes Although they were booked out for the next two weeks, they were able to squeeze me in when my car died and I needed a new battery, including a courtesy pick up for me when it was fixed the next day and I had no ride. More

Excellent experience! Our service advisor was friendly and attentive throughout the process, from scheduling through follow up. We were pleased and impressed with the operation and the professionals we w and attentive throughout the process, from scheduling through follow up. We were pleased and impressed with the operation and the professionals we worked with. More

The Best! I dropped off my car a week early and Andrea was understanding, she was able to fit me into her very busy schedule. Great Staff! I dropped off my car a week early and Andrea was understanding, she was able to fit me into her very busy schedule. Great Staff! More

30,000 maintenence The dealership is clean and professional. Andrea was very helpful and made me feel comfortable with regular updates on the progress of my service. The The dealership is clean and professional. Andrea was very helpful and made me feel comfortable with regular updates on the progress of my service. The only drawback was I expected to be there for 2 hours at the most and instead was there for 4 1/2 hours. Granted they also fixed rear brakes but it was still a long wait. Overall I would return to this dealership. More

Professional, Easy, Excellent Experience Andrea was great! She is a true professional. She answered all of my questions. She truly puts the customer first. I highly recommend her to her super Andrea was great! She is a true professional. She answered all of my questions. She truly puts the customer first. I highly recommend her to her supervisors. More

I needed a fuse replaced, so it was a quick in and out visit. I also got a gratuitous car wash and vacuum. Great staff..perfect! visit. I also got a gratuitous car wash and vacuum. Great staff..perfect! More

TERRIFIC SERVICE Just have to say that Andrea Jones was very attentive, professional and made my service call very seamless. Andrea arranged for a loaner car for me a Just have to say that Andrea Jones was very attentive, professional and made my service call very seamless. Andrea arranged for a loaner car for me and clearly communicated what was being done on my car, the cost and the time required. As always, the showroom and waiting area was spotless and comfortable. Bryan made sure my car was ready on time and clean. Well done!! More

Complicated Servicing from afar. I scheduled a service appointment about a month ahead of time because I had a scheduled trip off island from Nantucket for the week of July 6th-13th. I scheduled a service appointment about a month ahead of time because I had a scheduled trip off island from Nantucket for the week of July 6th-13th. and because of the overwhelming problems of getting back on island in the summer, this was my only chance to fix the horrible engine coolant leak that had been happening since the start of the heat. I called about a week later to schedule a loaner car for the week I would be in Ogunquit (2.5 hours away from service center) so that I wouldn't have to drive 5 hours when my car was ready. I think I talked to Bryan when I called and explained and was told "no problem, we'll take care of you". When I arrived on the 6th after the long boat ride with my 2 children unable to get out of our car because of CO-Vid. Andrea was total accommodating but as I was signing the loaner contract, I noticed the stipulation for fees if returned 24 hours after car is ready and asked. I explained that I had called and set this early. Unfortunately, she said there would be no way to keep the loaner. Very disappointed and frustrated, I accepted the contract and left. When Andrea called me on Wednesday to tell me the car was ready, I again explained my situation and kindly asked about fees if I were to keep it until Monday like my original plan. She did not know the fees and told me I would put the service center in a terrible position if I did not return by noon on Thursday. She called me back about an hour later and said her supervisor let her know the fee would be $150 a day! I asked if Saturday and Sunday would count since no service is conducted, which she said yes, I obviously drove the 5 hours and got my car, which is working perfectly and I am so thankful. My three points of disappointment would be 1) Having someone tell me I was all set with the loaner for the week 2) $150 a day for a loaner seems unreasonable 3) I would have paid the exorbitant fee if it was for the Thursday and Friday but charging for Saturday and Sunday seems ludicrous. I really am impressed with the actual service to my car and look forward to working with this service center in the future as we plan to upgrade to a newer car within the year. I am hoping it is a little less complicated, though I completely understand during this unprecedented time that things are tough right now. Much Gratitude! More