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Volvo Cars Cape Cod, A Premier Company - Service Center
Hyannis, MA
208 Reviews
208 Reviews of Volvo Cars Cape Cod, A Premier Company - Service Center
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January 16, 2021
Problem connecting software update with the Volvo server but during the whole process the dealership kept me informed and with a loaner car. Well done. but during the whole process the dealership kept me informed and with a loaner car. Well done. More
by MS
Verified CustomerEmployees Worked With
Andrea Jones
January 16, 2021
As always Andrea is a complete professional. Always kind and courteous. I was disappointed with the loaner vehicle. I know they are busy but it had a very funky smell and leftover trash in it. Luckily I don and courteous. I was disappointed with the loaner vehicle. I know they are busy but it had a very funky smell and leftover trash in it. Luckily I don’t have a nut allergy because there were peanuts in the driver door. I don’t blame the office staff I am always shocked about how others treat items that are not theirs. More
by martinecanning
Employees Worked With
Andrea Jones, Bryan Wells
January 14, 2021
It was nice to see Rich back in Service. Not sure if his presence was what is contributed to my feelings but It seems there was less tension on this visit and just seemed the staff was less stressed even t presence was what is contributed to my feelings but It seems there was less tension on this visit and just seemed the staff was less stressed even though the service department seemed busy. So happy things seem to be going well. More
by kmacdon913
Employees Worked With
Andrea Jones
January 14, 2021
Brought my car in to have a squeak fixed. Was told that I had suspension issues and that 3 things needed to be replaced. I wasn’t allowed to only do the one thing that was causing the squeak; I was told t I had suspension issues and that 3 things needed to be replaced. I wasn’t allowed to only do the one thing that was causing the squeak; I was told that I had to do all 3, totally almost $4000! I got 2 second opinions and was able to do just the one thing that was causing the squeak for under $1600. This is the second time that I have had an experience such as this - being told that I had to do thousands of dollars of work and when I got other opinions, I was able to do less work for less money. This makes me not trust them...... More
by MAG_PIE
Employees Worked With
Andrea Jones
January 12, 2021
Really great service. Only one problem. Booked appt at 1:00. Was told I would get car back by 3:00 or so. Have trouble driving in dark and rain. Car quite late in getting done. Kind of stressful. Ne 1:00. Was told I would get car back by 3:00 or so. Have trouble driving in dark and rain. Car quite late in getting done. Kind of stressful. Next time I would book appt in morning to avoid this kind of problem. Other than that, service was perfect, as always. More
by JAMAKING
Employees Worked With
Bryan Wells
January 03, 2021
I had a serious problem with my car that took 23 days to remedy. The Service manager and staff were extremely helpful and kept me up to date on the progress of the repair. remedy. The Service manager and staff were extremely helpful and kept me up to date on the progress of the repair. More
by ALISON14
Employees Worked With
Andrea Jones, Bryan Wells
January 01, 2021
Always a great service and Customer care experience at Volvo Cars Cape Cod. No different on this occasion for a regular maintenance service appointment. Thank You Team Volvo Cars Cape Cod ! Volvo Cars Cape Cod. No different on this occasion for a regular maintenance service appointment. Thank You Team Volvo Cars Cape Cod ! More
by Kerstin
Employees Worked With
Harold Reilly, Andrea Jones, Bryan Wells, Andrew Smith
December 26, 2020
Service was excellent ! I brought my car in for a few minor cosmetic issues and a check engine light that was also a very minor problem. When I arrived, Andrea had a loner car warmed up and running at th minor cosmetic issues and a check engine light that was also a very minor problem. When I arrived, Andrea had a loner car warmed up and running at the front door . Brian called to keep me up to date on the work process and everything was repaired expertly in short order. All at no charge. More
by bmattison
Employees Worked With
Andrea Jones, Bryan Wells
December 02, 2020
Staff is professional,respectful, and courteous during these difficult times. They did their best to get our vehicle repaired and returned as quickly as possible. these difficult times. They did their best to get our vehicle repaired and returned as quickly as possible. More
by NDEFEO
Employees Worked With
Andrea Jones, Bryan Wells
