Volvo Cars Escondido

Negotiated with the manager for the entire week and planned on a coming weekend to drive over 6 hours to purchase. I begged the manager to hold it for literally 1 day because I was driving from a dif planned on a coming weekend to drive over 6 hours to purchase. I begged the manager to hold it for literally 1 day because I was driving from a different state, but he said he couldn't. I offered a deposit, but he stated CA policy states that car dealers can't accept deposits to hold a car. I was already prepared with a bank cashier's check and ready to get up at 4 AM to drive over 6 hours for pickup. Volvo Escondido sold my car literally less than 16 hours before I got a chance to get there and pay for it! One of the most disappointing car buying experiences of my life. How would you feel? More

I went in to get a recalled part installed. They refused. 1 1/2 years later, the fuel pump broke and the car was inundated with gasoline. They expected me to pay for the towing and were absolutely refused. 1 1/2 years later, the fuel pump broke and the car was inundated with gasoline. They expected me to pay for the towing and were absolutely difficult to work with at every turn. I had to get Corporate Volvo involved in the process and they weren't much better to work with, to be honest. I had to threaten with a lawsuit and it wasn't until I got the name of the person to whom the legal papers were served that they took me seriously. I would caution anyone needing recall or warranty work done on their Volvo to STAY AWAY!!!! This is not the first issue I have had with their service department. They were asked to work on the handbrake while the car was under warranty. They sent me away stating that it was normal for a car to roll a few inches after the handbrake has been applied. Guess what? It isn't. Also, when I bought my XC-90, they were ready to send me on my way without the registration that goes in the corner of the window. I had to bring up to the manager why I didn't have anything showing that I had purchased the car - you know, the legal paperwork that police officers require you to have in the window. The manager acted like he was shocked that the salesman could mess up like that. And it wasn't like it was busy. We were the only ones there. Never again will I darken the doors of this dealership. The same owner owns Carlsbad Volvo and boy, could I tell you some stories I have heard about them. Stay away from both. There are other good Volvo dealerships around. More