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Volvo Cars Rochester

Rochester, NY

Overview
Reviews
4.9
240 Reviews
Call Dealership (585) 473-8530
View Awards

1500 University Ave

Rochester, NY

14610

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Showing 240 reviews

September 13, 2023

Very professional! Jim in service does a great job communicating the issues and the solutions. More

by SPEZZULO
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jim
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Sep 19, 2023 -

Volvo Cars Rochester responded

Thank you for the rave review of our team! We are happy to hear that we provided communicative and helpful customer service and appreciate your kind words. Have a great day! - Volvo Cars Rochester Team

September 13, 2023

Buying a new car can be a bit stressful but the staff at Volvo Cars Rochester made it easy. Alexandria attended to details ensuring our delivery was perfect. Never felt rushed, never felt pressured. Profess More

by SRX-owner
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Alexandia Erickson, Joe Monkelbaan.
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Sep 19, 2023 -

Volvo Cars Rochester responded

We're glad to know our team at Volvo Cars Rochester made your car buying experience stress-free and enjoyable. Alexandria, Joe, and the rest of our staff always strive for perfection in customer service! Enjoy your new XC60 - we'll be here if you have any more questions or need further assistance.

September 13, 2023

Knowledgeable, listens to customer, courteous, explains services, pleasant waiting room and washes car at the end of service. More

by KAREN.EGHOLM
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dick Zicari, Jimmy Deguzman
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Sep 19, 2023 -

Volvo Cars Rochester responded

Karen, we're glad to know you had a positive experience at Volvo Cars Rochester! It's great that our team could provide knowledgeable service and make your wait comfortable. Thanks for the feedback!

September 12, 2023

excellent care during service appointments. Car ready when promised, even though more work was necessary. More

by ROXANNEZIEGLERHARP
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Paul
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Sep 18, 2023 -

Volvo Cars Rochester responded

Roxanne, we're glad to know you had a great experience with our service team at Volvo Cars Rochester. We always aim to deliver top-notch service and meet the promised timelines. Thanks for your review!

September 10, 2023

Customer friendly, knowledgeable, professional polished attire, excellent workmanship, acceptable service wait time,good service location More

by LCUMMINGS251
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jim Zicari and Dennis Wiggins
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Sep 13, 2023 -

Volvo Cars Rochester responded

Thanks for the positive feedback! We're glad to know you had a great experience at Volvo Cars Rochester. Our team always strives to provide top-notch service in every aspect. Safe travels and see you next time!

September 09, 2023

My car needed a coolant level check due to the warning on the dashboard. A job well done. Volvo service is always very professonal. More

by Inverness
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Paul
Report | Print
Sep 13, 2023 -

Volvo Cars Rochester responded

We're glad to know that you had a positive experience with our service team at Volvo Cars Rochester. We always aim for professionalism and quality in all we do! Thanks for the review, and drive safely out there!

September 08, 2023

Waited more then I should have. Dennis was great. He was very helpful and informative. Lovely young man. More

by MARTINEZ.MADELINE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dennis
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Sep 08, 2023 -

Volvo Cars Rochester responded

Madeline, I'm sorry to read that you had a longer wait than expected. We're always looking for ways to improve our service and your feedback is valuable in this process. On the other hand, it's great to know Dennis was able to assist you effectively! If there are any further concerns or questions we can address for you, please don't hesitate to reach out directly.

September 08, 2023

The service department was able to provide a timely appointment. Always a friendly experience and a job well done More

by GREG@WEINRIEB.COM
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jim
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Sep 12, 2023 -

Volvo Cars Rochester responded

We're glad to know that our service department at Volvo Cars Rochester was able to provide you with a timely appointment and friendly experience. Thank you for your kind words!

September 08, 2023

We had a great experience working with Ruby, we would highly recommend this dealership to our friends and family. More

by WSTANTON02
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Ruby
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Sep 12, 2023 -

Volvo Cars Rochester responded

We're so glad to know you had a great experience with Ruby at Volvo Cars Rochester! Thanks for recommending us, we appreciate it.

September 08, 2023

Paul provided excellent service! He examined my tire and was able to immediately get my vehicle in for service ! It was most appreciated! More

by JACOOKEAST
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Paul in service
Report | Print
Sep 12, 2023 -

Volvo Cars Rochester responded

We're so glad to know that Paul was able to provide you with excellent service at Volvo Cars Rochester! It's great that your vehicle could be attended to promptly. Thanks for the review and we appreciate your support!

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