Volvo Cars San Antonio

Annual maintenance, stolen lug-nut/cps replacemt,etc. Worked with Bryan to schedule annual maintenance, order replacemts for stolen lug-nut/caps,etc. He worked with my schedule and kept me informed durin Worked with Bryan to schedule annual maintenance, order replacemts for stolen lug-nut/caps,etc. He worked with my schedule and kept me informed during the entire process and checked to see if I needed anything while I waited for my car to be serviced. Brian also kept me informed periodically as to what had been done and what still needed to be done which helped me prioritize the rest of my day while I was there. More

Not honest Ran a credit check when I told them not to. I already had approval with my financing. Salesman was very good . More to this rating. Ran a credit check when I told them not to. I already had approval with my financing. Salesman was very good . More to this rating. More

True Professionalism and Consistent Expertise Kevin was extremely helpful when I brought my car in this past week. I also appreciate Matthew's (Service Department) willingness in transporting me Kevin was extremely helpful when I brought my car in this past week. I also appreciate Matthew's (Service Department) willingness in transporting me home. Juanita More

Oil Change Volvo of San Antonio has the best customer service experience offered by any car dealership, bar none. Every experience there has been nothing short o Volvo of San Antonio has the best customer service experience offered by any car dealership, bar none. Every experience there has been nothing short of spectacular. There is only one thing I could think of that would make the experience more beneficial to the customer. When the representative informs the customer of an issue(s) discovered during routine maintenance, there should be time allotted to escort the customer into the shop to meet the technician and allow him/her to present and elaborate on their findings. This would create a higher level of customer understanding, satisfaction and approval. Please consider. Thank you for all you do. More

I had a wonderful experience. I received quality service. Joel Lozano is the best salesman ever. I will likely never buy a car from anyone but him. And in service, Kelli was outstanding. She is professional a Joel Lozano is the best salesman ever. I will likely never buy a car from anyone but him. And in service, Kelli was outstanding. She is professional and poised to best represent Volvo in providing the most positive car service. More

Great Service Went smooth from drop off through my wait and ending with walking out the door with my advisor for the day. Was asked several times if I was being he Went smooth from drop off through my wait and ending with walking out the door with my advisor for the day. Was asked several times if I was being helped or taken care of. Very clean dealership. More

Sept 12 visit I arrived at the dealership early - before it opened. The team opened the door and got me on my way so I could take a 7:30 business call. I arrived at the dealership early - before it opened. The team opened the door and got me on my way so I could take a 7:30 business call. More

Friendly and professional Kelli was very friendly and professional with me. I appreciate her knowledge and eagerness to please. She updated me of the progress of my car. I will Kelli was very friendly and professional with me. I appreciate her knowledge and eagerness to please. She updated me of the progress of my car. I will be back! More

recurring warranty work A previously performed warranty work went defective again, to no fault of Volvo. Bryan Gonzalez set me up with a loaner over the holiday weekend and A previously performed warranty work went defective again, to no fault of Volvo. Bryan Gonzalez set me up with a loaner over the holiday weekend and looked into it the following week. Although they can not find the fault, they nonetheless ran it through the full diagnostics and returned the car to me as agreed. More

Volvo San Antonio to rescue! I was at the time for my annual warranty check and oil change. I was looking for a good day but had not decided yet. I was on my way to work for my 3: I was at the time for my annual warranty check and oil change. I was looking for a good day but had not decided yet. I was on my way to work for my 3:00PM shift on a Friday afternoon, cruising down 410 Loop when my low tire warning came on. I thought no problem, when I get home I would check my tire.I was in the inside lane. Next thing I heard about a mile later was a blowout of my back rear tire! I had 2 miles to the next exit, and pulled on over to the outside lane but did not want to stop on the freeway shoulder with a bad tire. I took the exit and pulled into a strip shopping center. I changed my rear tire and placed the spacer tire in place. I noted a "no more than 50mph" warning sticker. That would hinder me getting home since I am highway nearly all the way home. I called the dealership on my way to work, and spoke to Kelli in Service. She listened to my woes and agreed to provide me a service car to use while my car was in shop. She got my information, I sent a picture of license & insurance texted to phone. She set u an employee to bring the service car to my work location, and pick up my car needing new tire and warranty work. The employee arrived in Kelli's estimated time and we traded cars. Kelli told me Mr. Breitler would be handling my service on the weekend and would call me. He called about an hour later to tell me the cost of a new tire and get approval. Next morning, Saturday, Mr. Breitler called to tell me my car was ready, and although he called at 9:00AM, I could pick my car up anytime till 3:00PM at my convenience. I arrived at the dealership at 11:30AM, was greeted cheerfully. Mr. Breitler shook hands, showed me the work done on my car, walked me over to the cashier. I paid for my tire, oil change and warranty was no charge,keys were in my hand and I was ready to return home in my washed and cleaned car. After I returned home, I noticed the replace the space-saver tire, jack & tools back in the bag in my trunk. I feel like I was a very important client to be treated with such specialized attention and care, especially when I have only seen them once a year for annual warranty work twice before. Kelli was so polite and helpful, finding a service car while I was still on the phone in just 1 minute, and setting up an employee to meet me at my work. I have never received such polite service and helpful response with any other car my wife, kids or myself have ever had, especially on a Friday afternoon at 3:00PM! This is a very special service team. More