Volvo Cars San Antonio

Courteous, Clean, Professional, and Very Human I put a significant amount of value on a service provider's humanity; when they look you in the eye, call you by your name, listen and respond attenti I put a significant amount of value on a service provider's humanity; when they look you in the eye, call you by your name, listen and respond attentively and kindly, and you know they see you as a person-- not just a client. That is what I felt here. I greatly appreciate their attitude towards those they work with, as well as their readiness to answer any and all questions you may have. Instead of someone telling you they don't know how to answer your question and leaving it at that, I was taken to the mechanic himself who could answer my questions. They were patient and informative, considerate, and over-all just very pleasant people. The new manager as well was incredibly friendly and you could tell everyone was glad to be there-- you never got the sense they disliked their job or were just waiting to clock out. Ill be coming back here for anything and everything having to do with taking care of my baby. (Oh! And the complimentary hand-wash and vacuum ain't so bad either!) More

The most expensive oil change in history My 2007 XC90 was purchased by the original owner from this dealership, so in order to maintain continuity I decided to keep having it serviced here de My 2007 XC90 was purchased by the original owner from this dealership, so in order to maintain continuity I decided to keep having it serviced here despite the outrageous prices. That however all changed yesterday, I made an appointment online which was a pretty simple process, when I arrived at the dealership I was quoted "Around $118" by the female service advisor for the oil change - I know how much 5 quarts of full synthetic cost but I went with it anyway, she then passed me off to Jim B. (who I believe is the Assistant Service Manager) who looks at my paperwork and says "Well based on the mileage you're overdue for the '82,000 mile Service'" -- I inquired as to what additional services are rendered beyond the oil change... Jim stated that in addition to the oil change they "do a multipoint inspection, rotate tires and complete an onboard diagnostic check for trouble codes." I asked Jim how much this "82,000 Service" was and he flipped through his laminated sheets and said "$379.00" - so let's break that down, $379 - $118 = $261!! $261 to rotate my tires, rapidly look over the vehicle during the "multipoint inspection" and plug an OBDII reader into the port to "look for trouble codes"?? What a bunch of crap! I have spent over $5,000 at this place since purchasing my XC90 since it is the only service center in San Antonio, and if you are not in a business suit and arrive in the a 2016 fully loaded XC90 every one of these employees looks at you like you are wasting their time, three additional customers (dressed nicer than myself since I was coming from the gym) were offered coffee and water while they waited and I had to ASK the cashier to ring me up because she was too busy to even acknowledge my presence. So despite the absurd pricing and rude customer service every time I've been here I was also blessed with an incompetent technician who almost completed my oil change yesterday. After paying and departing the dealership, with about 30 minutes before I was supposed to be at work, I got 1.7 miles away when I notice the "Low Oil" light illuminate on the dash! I immediately exited the highway and returned to the dealership. After explaining what happened Jim and a tech came outside to look at the truck and tell me "There's no lights on" -- which was correct, luckily I was able to capture the warning with my iPhone and prove to them that something was not correct. They then pull my truck back into the bay at which point I explained I was going to be late to work, they were able to get me a loaner vehicle quickly and I was on my way. I received a voicemail from Jim several hours later in which he apologized for the mistake but explained that the technician only put enough oil for the V6 model and they added an additional quart as required for my vehicle's V8. So in summary, I will not be returning to the overpriced, commission based service advisor's, incapable of doing a proper oil change and rude employee having "Authorized Volvo Service Center" -- Principle Auto Group needs to take a hard look at what they could do to ensure these things are corrected or they will be losing more customers. Oh wait! No they won't, there's no other options in San Antonio....... More

S40 Volve Air Compressor Anthony service manager is a professional and continues to provide high quality and outstanding customer service. I highly recommend the service d Anthony service manager is a professional and continues to provide high quality and outstanding customer service. I highly recommend the service department. A friendly team and professional. Volve stands By its name and I am so proud to be driving a Volve. More

Efficient and courteous service Service agents at the dealer are always courteous and efficient. They handle claims with service and warranty plans and explain what your car needs. I Service agents at the dealer are always courteous and efficient. They handle claims with service and warranty plans and explain what your car needs. I feel at ease knowing they are handling my car service needs. More

Above and beyond. The dealership- staff and manager went above and beyond to make sure our new to us Volvo was perfect!!! They not only charged the price we agreed upo The dealership- staff and manager went above and beyond to make sure our new to us Volvo was perfect!!! They not only charged the price we agreed upon they did extra paperwork to ensure we got the price we discussed. They were wonderful honest and went the extra mile to deliver our new car in Austin where we live. Highly recommend!!! Thanks!! steph b More

Principle Rapport Thank you to Joel Lozano, for the excellent service and attention that went into making the purchase of my "new to me" 2010 xc90 as smoothe as possibl Thank you to Joel Lozano, for the excellent service and attention that went into making the purchase of my "new to me" 2010 xc90 as smoothe as possible. When making a large and important purchase, it takes a village to get things done right. It takes time to build rapport with the numerous people involved in such a purchase, and this can be exhausting. This is why I am pleased that after finding an excellent pre-owned vehicle through Principle Volvo and agreeing to purchase it, sight unseen - Joel Lozano, Peter Shalk, and the amazing team at Principle Volvo, have taken necessary measures to make sure that I am happy and confident in my purchase. I am currently using a loaned vehicle from Volvo as my 2010 xc90 is receiving the attention it requires to get into "Principle Auto" condition. I am so grateful; more than an excellent pre-owned family vehicle, I have confidence in folks at Principle Volvo for servicing my vehicle and I would enthusiastically refer family and friends to Principle Volvo San Antonio. Helen Silantien More

Exceptional service from Volvo of San Antonio Ease in making a service appointment, friendly greeting when we arrived, round trip shuttle service to a nearby mall, and peace of mind knowing my Vol Ease in making a service appointment, friendly greeting when we arrived, round trip shuttle service to a nearby mall, and peace of mind knowing my Volvo is in top shape thanks to Volvo of San Antonio. Our service rep, Bryan Gonzalez, was professional throughout- thank you! More

Wonderful experience Kevin and Brian were so nice and helpful in my service experience!! Also, the sweet young lady who helped me get the loaner car (not sure of her name) Kevin and Brian were so nice and helpful in my service experience!! Also, the sweet young lady who helped me get the loaner car (not sure of her name) was very helpful as well! Great team in SA! More

Service at Principle Auto The worst part of the experience was telling people that, no, I didn't want water or coffee or anything. They are all so nice and friendly that it's h The worst part of the experience was telling people that, no, I didn't want water or coffee or anything. They are all so nice and friendly that it's hard to turn them down. This was my fourth visit to Volvo, and they have all been wonderful. People are all in a good mood, helpful, and knowledgeable. They make me glad I bought a Volvo. (So does the car make be glad, by the way.) More

Immediate satisfaction of problem Jim is a great relationship manager and is very professional. Dealership is clean and easy for me to get work done while I waited to get my service d Jim is a great relationship manager and is very professional. Dealership is clean and easy for me to get work done while I waited to get my service done. Quoted 2 hours and they did it in less time. More