Volvo Cars San Antonio

Customer Service after the purchase. Yes, its wonderful to be driving our volvo XC60 and the buying experience was good. But, now its has 20,000 miles on it. This dealership has been won Yes, its wonderful to be driving our volvo XC60 and the buying experience was good. But, now its has 20,000 miles on it. This dealership has been wonderful to work with. You can schedule your appt, when you arrive they are expecting you and treat you as a long time friend. They take the time to explain honestly and straightforward what is needed both before and after the service. They understand that you are most likely busy and want to be of service. The Volvo warranty is fantastic and the dealer is great. I will be a Volvo owner for life as long as this dealership is open. More

Great Experience Overall! Everything about the service center was great. All of my needs were met with the intital visit for regular maintenance along with the second visit for Everything about the service center was great. All of my needs were met with the intital visit for regular maintenance along with the second visit for additional maintenance. Parts were ordered and I was called in a timely fashion. For the first visit for regular maintenance, I was able to come in that day, which tells me the service department does their work quickly and efficiently. I want to thank Kevin for providing excellent customer service. This was by far the best dealership experience I've ever had. More

Friendly car buying experience. I highly recommend working with Stephen at Volvo San Antonio, (Principle Auto). He spent many hours helping us find the right car, and also somehow kn I highly recommend working with Stephen at Volvo San Antonio, (Principle Auto). He spent many hours helping us find the right car, and also somehow knew when the right one was found. We all knew, but he didn't lay on the pressure like most salesmen. His patience and gentle confidence are what led us back to this dealership. He explained the purchasing process thoroughly and put us in touch with Kevin and Ricco who were also very helpful. I'm grateful to have found this group during our car search.. More

Excellent service My service rep Jim was very knowledgeable and efficient. He called as promised and since the work extended in another day procured me a loaner. My service rep Jim was very knowledgeable and efficient. He called as promised and since the work extended in another day procured me a loaner. More

EXCELLENT EXPERIENCE Simply the best dealership in SA. I am very satisfied with this dealership. Daniel Garza is one of the best salesman! Service department are always th Simply the best dealership in SA. I am very satisfied with this dealership. Daniel Garza is one of the best salesman! Service department are always there when you need them. Cannot be happier to have already bought three vehicles from Principal Volvo of San Antonio. More

car purchase The staff was extremely friendly. Daniel answered all my questions and was thorough in showing me the features of the car. Very satisfied with this The staff was extremely friendly. Daniel answered all my questions and was thorough in showing me the features of the car. Very satisfied with this dealership. More

Great experience in the service center. Service center was very friendly. The waiting area and bathrooms were very clean. Brian, in service, was great to work with. He explained everythin Service center was very friendly. The waiting area and bathrooms were very clean. Brian, in service, was great to work with. He explained everything to me. More

Superior service Best Volvo service we have experienced in the last 7 years we owned our Volvo - and that spans 5 separate dealerships in 5 different states. The enti Best Volvo service we have experienced in the last 7 years we owned our Volvo - and that spans 5 separate dealerships in 5 different states. The entire service staff was professional, efficient, and absolutely helpful. Service on the car was top notch. Highly Recommend this dealership. More

XC-60 in for 45,000 service. While the scheduled maintenance was performed with your usual efficiency, I did bring up a concern about what I thought was"road noise". After a check While the scheduled maintenance was performed with your usual efficiency, I did bring up a concern about what I thought was"road noise". After a check I was told I needed new rear brakes (agreed to and paid for under"normal wear and tear" even though still under warranty) and that my tires were cupped and I needed new tires. The quoted price was far more than I was willing to pay so I purchased tires elsewhere. The "road noise" has not stopped. I am not experiencing pull in either direction and the steering wheel remains stable when I hit the brakes. I am not sure whoever did the check on this issue was in the ball that day. I have since voiced the same complaint and will bring the XC-60 back in. Hopefully to have this resolved. Our last three car purchases have been Volvos and we have been please with the product and the service to this point. It is my sincere hope that I am not being put off until the warranty expires. More

Good Experience We were met at our car and escorted inside. Everyone was pleasant, helpful and efficient. We were loaned a new xc60 very similar to our car. Work was We were met at our car and escorted inside. Everyone was pleasant, helpful and efficient. We were loaned a new xc60 very similar to our car. Work was done when we expected and our car, freshly washed, drove like new. More