Volvo Cars San Antonio

I'm writing to describe what a positive experience I had purchasing a new Volvo from Joel Lozano at the Volvo Center in San Antonio. He could not have made the buying experience more enjoyable or easy. Th purchasing a new Volvo from Joel Lozano at the Volvo Center in San Antonio. He could not have made the buying experience more enjoyable or easy. This was my first time to purchase a Volvo and I love the vehicle! I wasn't certain about the process, but Joel and staff were polite, patient, positive and met all of my buying criteria. Amy Martinez explained the financing process clearly and completed the signing process quickly. Many individuals came by to introduce themselves during the purchase, including Ceasar Kondo (General Sales Manager) and Charlie (Service Rep).. All were courteous, professional and eager to make our buying experience pleasureable. Not to mention that I drove out with a brand new S60 in record time, including detailing, explanation of the car features, test drive, etc. If you are considering a new car purchase, add the Volvo Center to your list and ask for Joel. You'll be glad you did! More

Volvo for life, at least that is what the motto says. That is until you take your car in for oil changes that vary in price when you take the car in. One time it was in the $30, the next time in the $40 That is until you take your car in for oil changes that vary in price when you take the car in. One time it was in the $30, the next time in the $40s the next time in the $50 - when we said "we payed $30 in the past." The standard reply is "the prices are set" and when we show them what we paid - then they clear their throat and adjust the "standard" price. Yes, ladies and gentlemen - the service department is also on commission. So when you go, be ready to negotiate. Last time I took my car there (it will also be the last) the standard XYZ needs to be fixed next.....and yup you guessed it. Not too long after I took the car home XYZ broke. So I took it back and paid a ridiculous amount of money to fix it. Well, only to have something else break after they "fix" the car. I am not saying that the Volvo service department breaks cars - but I do question what they don't fix or what gets damaged in the process of fixing something. I can go on and on with my interactions and mild negotiations with the service department at the Volvo dealer, but I think you get the point. More

I am so grateful for Greg Bourbonnais, assistant service manager at this dealership. I was traveling with my son across Texas when my gear shift broke at a gas station and I was unable to shift into drive manager at this dealership. I was traveling with my son across Texas when my gear shift broke at a gas station and I was unable to shift into drive or park. I finally got it into drive and called my husband to look for dealerships in San Antonio. We found Volvo Center and I called them. Greg was very accommodating and helpful on the phone. He said he could do it in an hour. I arrived at the dealership at noon, and my car was fixed and I was back on the road in 35 minutes!!!!! I told them I didn't have long to wait because that would put me driving in the dark. If you have ever had an emergency repair situation, or even scheduled an appointment at a dealership for regular service, you know what an amazing thing this is. I would recommend this dealership highly because great service is priceless. More