Volvo Cars San Antonio

Jim Jim Jim! I can not say enough about the service I received at the dealership. I had to have my car towed because I live completely out of the area. Jim called I can not say enough about the service I received at the dealership. I had to have my car towed because I live completely out of the area. Jim called me as soon as it arrived and went above and beyond to make sure my needs were met. He continued searching for my extended warranty to make sure parts were covered and kept me up to speed on each process of the cars repairs and their cost. Jim had my cars repaired completed before the scheduled date and it drives like a dream. When you have a service team who goes out of their way to make sure you are satisfied and that continues through the life of your car you guarantee a returning customer. Volvo is a great car, the service that goes along with the car matches equally! More

Vehicle repair As always I was treated very well. My service adviser Jim kept me informed throughout the whole process. Jim had also provided me with a quote on wh As always I was treated very well. My service adviser Jim kept me informed throughout the whole process. Jim had also provided me with a quote on what the out of pocket cost was going to be on my vehicle and when it came time to pay the quote was spot on, very nice. I was provided with a loaner vehicle while my vehicle was in the service department getting worked on and as always the loaner vehicles are well kept and pleasant to drive. More

Easy Process I already did my home work on the car that i purchased. Daniel Garza made it very easy and help me get the car home. That was a personal touch. I already did my home work on the car that i purchased. Daniel Garza made it very easy and help me get the car home. That was a personal touch. More

Fuel leak Reported smelling gasoline vapors for two years during routine maintenance. Finally requested a more thorough investigation. According to the servi Reported smelling gasoline vapors for two years during routine maintenance. Finally requested a more thorough investigation. According to the service dept., a "smoke test" revealed a defective O-ring seal at the gas tank. Returned the XC-90 two months later, for same problem. This time a cracked transmitted was reported. Research on the internet revealed that this model had experienced many fuel leaks but Volvo refused to pay for any of hte repairs because they said it was normal wear. Having never had a problem with any other vehicle, I feel like they have taken advantage of me by not finding the problem earlier and for requiring me to pay $900 for this repair. More

Good service center, lemon car San Antonio Volvo has repaired 2 check-engine lights (replaced hybrid battery thermostat and gas tank piping), a fried air suspension and an airbag ma San Antonio Volvo has repaired 2 check-engine lights (replaced hybrid battery thermostat and gas tank piping), a fried air suspension and an airbag malfunction in the first 5000 miles of the XC90 we bought from them. The car may be a lemon, but the service center is great. They have always taken care of me quickly, put me in a good loaner and kept me in the loop as work progressed. My car comes back with quality repair work (all under warranty) and a fresh wash. More

Service Work As always, this Volvo dealership's service department does a very good job of taking care of the customer. I appreciate their help each time. As always, this Volvo dealership's service department does a very good job of taking care of the customer. I appreciate their help each time. More

I love Principle Volvo This group is professional, friendly and goes beyond to deliver excellent service! Thank you for all the questions you continue to answer, Danny, and This group is professional, friendly and goes beyond to deliver excellent service! Thank you for all the questions you continue to answer, Danny, and to Eric and Kenny for working to get our car ready for summer trips! LaDonna Mack More

Amazing car, Amazing customer service, Amazing company We would like to give a big thank you to Joel for finding us a beautiful suv to drive home. Also a big thank you to Austin in getting us financed! Vol We would like to give a big thank you to Joel for finding us a beautiful suv to drive home. Also a big thank you to Austin in getting us financed! Volvo is a wonderful company and has great customer service as we were greeted by several of the staff as we traded in our 2015 Volvo. Love the people that work there and the great customer service each and every time we visit! More

Wait for it When I set up an appointment and a loaner well in advance, I expect things to go smoothly and quickly. This is my second service appointment with thi When I set up an appointment and a loaner well in advance, I expect things to go smoothly and quickly. This is my second service appointment with this dealership and each time, especially the last one on April 2, it has been an unremarkable experience. From checking in to getting the loaner and driving out, it is 1 hour. The latest experience took about an hour an a half after the dealership sent me to Enterprise for my loaner. Understaffed and busy! Total frustration! I must have unrealistic expectations for a quick in and out service experience. I’m acting like I own a high dollar Volvo or something! Oh, I do! Pick up your game VOLVO! More

Super people to work with! I have bought 3 cars from Principal Volvo and each time they have been a pleasure to work with! I've been driving Volvo's for over 40 years and I tru I have bought 3 cars from Principal Volvo and each time they have been a pleasure to work with! I've been driving Volvo's for over 40 years and I trust Principal Volvo not only in their sales, but also their wonderful service department. Since I live over 80 miles from the dealership, they have made sure that I had a car that was dependable for the entire time they were working on my car. I wouldn't go anywhere else to purchase a Volvo other than Principal Volvo! More