Volvo of San Antonio - Service Center

Poor communication I took my car in for routine maintenance on a Tuesday morning and it wasn't ready for pick up until end of day on Thursday. This would have been ok h I took my car in for routine maintenance on a Tuesday morning and it wasn't ready for pick up until end of day on Thursday. This would have been ok had this been communicated in the beginning. When I turned my car in on Tuesday I was told it would likely be ready later that same day but I would receive a phone call by 3:00pm with a status update--3:00pm came and went without a phone call. I sent a text message late that evening requesting an update. The next day I called to talk with my customer service agent, Kevin and was told he was off but someone else would be in touch with me. I received a message from Rocco that afternoon stating they were awaiting approval from my extended warranty company. No additional information or details were provided or a call to explain what that meant. I still had no idea what was happening with my car. Finally, I received a message from Kevin with an update on my car and expected timeframe when it would be ready. I believe the communication from the service department/agent was very poor. So poor in fact I am looking for another dealership for future maintenance needs. I don't believe it's too much to ask to communicate with the vehicle owner and provide status updates when the time line is different then promised. More

Awesome service! Jim is our service manager and he is exceptionally knowledgeable of service needs and always helps us get service quickly to accommodate our busy sche Jim is our service manager and he is exceptionally knowledgeable of service needs and always helps us get service quickly to accommodate our busy schedule. We have owned only Volvos for decades due to their safety ratings, but the great service is a bonus. More

Fast and great service Honest assessment of vehicle needs and provided quick turnaround. This was a 50,000 mile checkup and the cost was lower than I expected. Providing a Honest assessment of vehicle needs and provided quick turnaround. This was a 50,000 mile checkup and the cost was lower than I expected. Providing a loaner vehicle added to the convenience. More

Small maintenance job. Car was completed well before promised time. Service adviser went over several recommendation for service work,help prioritize all future work require Car was completed well before promised time. Service adviser went over several recommendation for service work,help prioritize all future work required. Car was cleaned during the service. More

40,000 Servive I set the appointment and reserved a loaner. they had my vehicle ready when they said it would be ready. It was within the price range stated and they I set the appointment and reserved a loaner. they had my vehicle ready when they said it would be ready. It was within the price range stated and they cleaned my vehicle. Great service. Also worked with Kevin before so familiar face was a plus. More

Exceptional Service, Exceptional Service. Have been taking my Volvo S60 since 2006, and now my XC90 since 2016. Service has always been exceptional and the staff is alwa Exceptional Service. Have been taking my Volvo S60 since 2006, and now my XC90 since 2016. Service has always been exceptional and the staff is always friendly and receptive to my needs. If you are needing service on your vehicles, this is a great place to bring them. You will be very happy you did. Happy to recommend Volvo of San Antonio, Service Advisor, Jim Breitler, Ms Libby,and all the exceptional and friendly staff at this dealership. More

Flawless The communication from the service department and level of investigation into any issues was top notch. Erik and Volvo of San Antonio corrected all i The communication from the service department and level of investigation into any issues was top notch. Erik and Volvo of San Antonio corrected all issues under warranty and let me know what the status was frequently. I found my service center! More

Air conditioning repair Volvo of San Antonio is simply the best experience in purchase and service of a car. The entire organization is prepared to make the customer welcome Volvo of San Antonio is simply the best experience in purchase and service of a car. The entire organization is prepared to make the customer welcome and satisfied. More

Great experience Jim Breitier was extremely accommodating and explained everything expertly. Service was done timely and extremely satisfactory. Billy Havlik was very Jim Breitier was extremely accommodating and explained everything expertly. Service was done timely and extremely satisfactory. Billy Havlik was very accommodating in assisting with my Apple CarPlay. More

Explanation was very professional. Excellent ,Br Breitiler informed me well so I do not wondering about my vehicles status when done explain to me condition of my vehicle , also my sale Excellent ,Br Breitiler informed me well so I do not wondering about my vehicles status when done explain to me condition of my vehicle , also my sales man (year ago, David) still Rember me , I thought was nice. More