Volvo of San Antonio - Service Center

Always courteous and prompt service--and Jim is great! I receive regular updates on the service progress while my car is in the shop, and everyone is unfailingly helpful and polite. Great customer service I receive regular updates on the service progress while my car is in the shop, and everyone is unfailingly helpful and polite. Great customer service. More

Best service department that I've ever visited! I am always greeted by the nice folks there the minute I arrive. When it's time for me to buy another Volvo, I will go nowhere else! I am always greeted by the nice folks there the minute I arrive. When it's time for me to buy another Volvo, I will go nowhere else! More

Consistently great reliable service I bought my volvo s40 from this dealership in 2015 from Billy. Despite trying a different volvo certified mechanic that 5 minutes from where I live, I I bought my volvo s40 from this dealership in 2015 from Billy. Despite trying a different volvo certified mechanic that 5 minutes from where I live, I have come back time after time to the dealership directly across town because they are worth it. They always do a thorough inspection, I know I can trust their work because they have a lifetime parts and labor guarantee, and I can schedule a free loaner car while my car is being worked on so I know I'll never be left without transportation. They have excellent attention to detail, and even wash my car before pickup, they always follow up, and I have even received a birthday card once from their sales team, they really do go above and beyond.. It is so painless to get my car worked on when it needs it, I wouldn't go anywhere else. My service specialist was Philip, and I would highly recommend him and his team. More

Battery and oil/filter service Replaced a battery for $300+ in October of 2015 for my daughters 2011 Volvo XC60. 2015 Battery died in September of 2018 and service center replaced Replaced a battery for $300+ in October of 2015 for my daughters 2011 Volvo XC60. 2015 Battery died in September of 2018 and service center replaced again. Pro-rated battery at a rate of 40% after less than 3 years of service. I can go to Walmart and get a 5 year warranty for a battery. Expect much more from a Volvo dealership. Very disappointed in that. Out of town customer - felt like I was taken advantage of. More

Great work Work was done on time & everything was very good I would come back evert time I need service. Jim is the best service adviser I have ever worked wit Work was done on time & everything was very good I would come back evert time I need service. Jim is the best service adviser I have ever worked with More

There is always one :-0 Whenever I come in for my service appointment, I look forward to seeing Phillip Carroll. He is always a pleasure to work with! I appreciate his level Whenever I come in for my service appointment, I look forward to seeing Phillip Carroll. He is always a pleasure to work with! I appreciate his level of professionalism in the workplace, and even more when he is working with customers. I have never had a negative encounter when visiting the Volvo service department; however, Libby the loaner car manager quickly changed my perception during my previous appointment. She was rude, condescending and displayed passive aggressive behavior towards Phillip when he simply asked her was my loaner vehicle ready. She unnecessarily snapped at him, and the sad part is that she did that in front of me the customer. Her behavior was not enough to keep me from coming back to Volvo of San Antonio; however, I recommend that leadership speaks to her about her attitude towards her coworkers especially in front of customers. I commend Phillip for how he responded to her and his ability to take the high road (I don't think I could have handled it as well as he did). Thank you Phillip and the rest of the service department! More

Not worth it First time I came in they didn’t have a Volvo loaner and told me I had to go to enterprise. Rescheduled and this time I did get a Volvo but there was First time I came in they didn’t have a Volvo loaner and told me I had to go to enterprise. Rescheduled and this time I did get a Volvo but there was trash in the center storage compartment and my son saw trash underneath the drivers’ seat. I came in for the 30000 mile check up, checked a rattle from the engine when you start the car, and my keyfob wasn’t working. They fixed everything but had forgotten about the key problem. We went out and the key didn’t work for me but he got it to work finally but my key still doesn’t work like it should. More

Great Service I always have a great experience when I take my car in for service and I know that my car and I will be taken care of. I always have a great experience when I take my car in for service and I know that my car and I will be taken care of. More

40,000. Mile checkup I don’t have to take my Volvo in very often but they are there when I need them. Very professional and personal. I am single and I appreciate not bein I don’t have to take my Volvo in very often but they are there when I need them. Very professional and personal. I am single and I appreciate not being taken advantage of when dealing with my car. More

Erik is great! Unfortunately, this is the second time in 5 weeks that I’ve been in the service center with the same issue. It appears that the problem has been resol Unfortunately, this is the second time in 5 weeks that I’ve been in the service center with the same issue. It appears that the problem has been resolved by changing the A/C compressor rather than trying to repair it last time. Regardless, Erik and the service team handled the challenge with grace and great service. They had a loaner car preped and ready for me in no time and my car was repaired in less than 48 hours. More