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Volvo of San Antonio - Service Center

San Antonio, TX

4.4
1,132 Reviews

1,132 Reviews of Volvo of San Antonio - Service Center

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September 26, 2018

Awesome maintenance services with great customer service. They have easy appointment schedule on their website, free loaner car service, no waiting time to check in and out, free car wash, and well done car m More

by hyungsublim
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Payton Thompson , Miguel Hernandez, Bud Pratt
Sep 27, 2018 -

Volvo Cars San Antonio responded

Hi there, and thank you kindly for your 5-star review! We always want our customers to have the best experience possible and it sounds like our team made it happen. Please let us know if you ever need anything.

September 26, 2018

Stay away They charged us for a software update that couldn't be completed. Everyone I spoke to was condescending and didn't want to listen to my concerns. More

by paul78260
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Bud Pratt, Rocco Margiotta
Oct 02, 2018 -

Volvo Cars San Antonio responded

Paul, we are terribly sorry to hear you had a negative experience at our dealership. We always want our customers to feel valued and would never want them to leave unhappy. We are concerned about the issues that you encountered and would like to speak to you further about what happened and what we can do to change your opinion of Volvo of San Antonio. Whenever you’re free, please give our Service Manager, Rocco Margiotti, a call at 210-591-0863 so we can make everything right with you. Thank you!

September 26, 2018

Great The job was outstanding the people were the best at what they do. I never have anything bad to say about Volvo you guys are wonderful and very respect More

by BIGJJJC
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Billy Havlic, Jim Breitler, Joel Lozano, Rocco Margiotta
Sep 27, 2018 -

Volvo Cars San Antonio responded

James, thank you so much for the 5-star review! We love hearing that our team made sure you were completely taken care of--please let us know if you ever need anything :)

September 26, 2018

Quick Service Very friendly and very clean dealership. During routine maintenance a problem was discovered and fixed in a timely manner. Keep up the good work. Th More

by SHOOD
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Philip Carroll
Sep 27, 2018 -

Volvo Cars San Antonio responded

We work hard to make sure our customers are taken care of in a quick and efficient manner--so happy to hear you had such a positive service experience with us here at Volvo of San Antonio. Let us know if you ever need anything.

September 26, 2018

Volvo Rental Hickup After spending $673.30 and driving in from Eagle Pass, Tx after setting up an appointment to use a Volvo courtesy loaner everything fell throug with t More

by STANKTROOP
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Jim Breitler
Oct 02, 2018 -

Volvo Cars San Antonio responded

Thank you for taking some time to leave a review. We’re deeply sorry to hear about the issues with your Volvo rental as well as the Enterprise rental issues, we know that can be incredibly frustrating. We hate to hear that you came in all the way from Eagle Pass and left unhappy with your overall experience. We’d like to do our best to rectify the situation, so if you could give our General Manager, Bud Pratt, a call at 210-591-0863, we would sincerely appreciate it.

September 26, 2018

Questionable start but good finish A bit unorganized in the beginning; i.e., not prepared for the scheduled appt with little sympathy for the issue. Joel happened to walk by, heard abo More

by Ireland
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Payton, Joel Lozano, Philip Carroll
Sep 27, 2018 -

Volvo Cars San Antonio responded

Thank you so much for your feedback, as we are always looking for ways to improve. Happy to hear our team made everything right in the end, please let us know if you ever need anything.

September 26, 2018

Excellent service! Personnel were very professional and accommodating. Was really impressed! They even chauffered me and my husband to a restaurant while waiting for my More

by Minnie Silva
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
I Firgit his name
Sep 27, 2018 -

Volvo Cars San Antonio responded

Minnie, we're thrilled to hear that you were thrilled about your time with us here at Volvo of San Antonio. Customer service is always our top priority. Let us know if you ever need anything at all!

September 26, 2018

Service This location is expedient, never fail to take care of all your needs, my car comes back looking great. When I buy a new car, it will be from this pla More

by GAYLAMURR
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Erik Juarez - professional, a real asset.
Sep 27, 2018 -

Volvo Cars San Antonio responded

Gayla, thank you so much for your kind words. We love having you in our dealership and hope to see you sometime soon. Take care!

September 26, 2018

Great service. Listened to my concerns. These people have always provided great service. They recommend what is necessary to keep my car running in a top notch condition. But they don’t pu More

by dcifhdz
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kevin Nichols
Sep 27, 2018 -

Volvo Cars San Antonio responded

We truly appreciate your kind and honest review--we respect our customers deeply and are so happy to hear your experience here at Volvo of San Antonio reflected that. Let us know if you ever need anything, you're always welcome here!

September 26, 2018

Day of service Needed to get in day of to fix battery still under warranty. Was in and out in an hour. Thanks for getting me in fast! More

by CNC1970_
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kevin Nichols, Philip Carroll
Sep 27, 2018 -

Volvo Cars San Antonio responded

Thank you so much for the positive review! We're happy to hear our team got your service issue taken care of so quickly. Reach out if you ever need anything.

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