Volvo of San Antonio - Service Center

Service Work As always, this Volvo dealership's service department does a very good job of taking care of the customer. I appreciate their help each time. As always, this Volvo dealership's service department does a very good job of taking care of the customer. I appreciate their help each time. More

I love Principle Volvo This group is professional, friendly and goes beyond to deliver excellent service! Thank you for all the questions you continue to answer, Danny, and This group is professional, friendly and goes beyond to deliver excellent service! Thank you for all the questions you continue to answer, Danny, and to Eric and Kenny for working to get our car ready for summer trips! LaDonna Mack More

Wait for it When I set up an appointment and a loaner well in advance, I expect things to go smoothly and quickly. This is my second service appointment with thi When I set up an appointment and a loaner well in advance, I expect things to go smoothly and quickly. This is my second service appointment with this dealership and each time, especially the last one on April 2, it has been an unremarkable experience. From checking in to getting the loaner and driving out, it is 1 hour. The latest experience took about an hour an a half after the dealership sent me to Enterprise for my loaner. Understaffed and busy! Total frustration! I must have unrealistic expectations for a quick in and out service experience. I’m acting like I own a high dollar Volvo or something! Oh, I do! Pick up your game VOLVO! More

General maintenance I scheduled my regular maintainer 10,000 mile! I didn’t know I needed to request a loaner car. By the time my car was picked up I had been waiting on I scheduled my regular maintainer 10,000 mile! I didn’t know I needed to request a loaner car. By the time my car was picked up I had been waiting on service 3 days till it was finished! My car was not cleaned when I got it either! More

My experience was good. Although my car was there longer than I'd like for it to have been. The overall service was informative and I was able to receive real time informatio Although my car was there longer than I'd like for it to have been. The overall service was informative and I was able to receive real time information. More

30,000 mile service and new tires. Staff was great; very professional and friendly. Car was clean and runs great; which is what I want from a service department. Thanks to everyone who Staff was great; very professional and friendly. Car was clean and runs great; which is what I want from a service department. Thanks to everyone who helped me. More

Service review At Volvo I have always had the confidence that they will fix my wife's car correctly. Their integrity is unmatched, great people to work with. At Volvo I have always had the confidence that they will fix my wife's car correctly. Their integrity is unmatched, great people to work with. More

40K Service 2015.5 V60CC I made and appointment online and asked for a loaner. Check in went very smoothly and I was on my way in the loaner XC60 very quickly. Erik Juarez w I made and appointment online and asked for a loaner. Check in went very smoothly and I was on my way in the loaner XC60 very quickly. Erik Juarez was very efficient and personable. I was kept appraised of my service via text and when notified my rear brake pads needed replacing gave the go ahead. They honored a coupon and advertised brake special from the dealership without hesitation. Very satisfied with the Principle dealership and service department. More

Very helpful staff Jim was and is always extremely helpful during my service visits. Very knowledgeable and thorough in explaining the service and recommendations. E Jim was and is always extremely helpful during my service visits. Very knowledgeable and thorough in explaining the service and recommendations. Entire staff treats you as a valued customer and attempts to make your experience exceptional. More

Routine maintenance When I purchased my Volvo it was explained that I would be provided a service (dealership would come get my car in Boerne and either leave loaner car When I purchased my Volvo it was explained that I would be provided a service (dealership would come get my car in Boerne and either leave loaner car or return my vehicle same day of service). I had a 2pm March 25, 2019 appointment but was informed that day it would be 3pm before they would arrive. I was then told I would have my car returned that same day ( however, around 5pm that same day, I received call saying car compute still updating so my car would be returned early next day). on March 26 I waited until 1pm(after lunch) to call and find out status of my vehicle, since I had heard nothing from Volvo. I feel there may be some issues in the service department. My technicians and porter were helpful but the service agreement itself was unacceptable in promptness and communication. I’m hopeful that this improves before I am due for maintenance again in 2020. More