Volvo Cars West County

Just Leased Our 6th New Volvo We have come back six times to lease six new Volvos. Each experience has been great, Tom Calkins knows how to do it right. Thanks Tom! We have come back six times to lease six new Volvos. Each experience has been great, Tom Calkins knows how to do it right. Thanks Tom! More

Volvo XC90 We had a great experience with this dealership. Tom Calkins was excellent. He provided great services, despite the fact that he was extremely busy. We had a great experience with this dealership. Tom Calkins was excellent. He provided great services, despite the fact that he was extremely busy. The receptionist entertained our son while we worked through the details of our purchase - something she didn't have to do. The staff as a whole at this dealership was excellent. We would definitely contact Tom to buy another vehicle. More

Best Car Buying Experience Honest & up front pricing. Great sales experience & thorough finance process. Every aspect of the purchase was professional & handled very efficient Honest & up front pricing. Great sales experience & thorough finance process. Every aspect of the purchase was professional & handled very efficiently. We would definitely buy another vehicle, especially if we are working with Tim Edwards! More

The Way Car Shopping/Buying Should Be My experience with Tom Calkins was not like any other car buying experience I have had. We recently purchased a 2017 Volvo XC60. Tom made a suggestion My experience with Tom Calkins was not like any other car buying experience I have had. We recently purchased a 2017 Volvo XC60. Tom made a suggestion based on a brief conversation we had and the car he showed me was perfect. He knows what he is doing. He listens to and cares about the customer. The entire process was so easy. We felt fairly treated and ended up with a car we love. I would recommend Tom Calkins to anyone wanting to buy a car. He made car buying a positive experience. More

superior, outstanding I visited Suntrup West County Volvo for the first time on July 5,2017. I was greeted by salesman, Tom Calkins. He displayed nothing but professionalis I visited Suntrup West County Volvo for the first time on July 5,2017. I was greeted by salesman, Tom Calkins. He displayed nothing but professionalism the entire process. He was very interested in making sure that the vehicle I was looking at would meet my needs. I have bought plenty of vehicles in my lifetime, but I will definitely say that I was impressed from beginning to end. Even during the waiting process of finding a company to finance me, he made sure I was comfortable. Along with offering me snacks while I waited. I never felt pressured to buy at any time. I will truly say that West County Volvo is one of best. I recommend to anyone that has any interest in buying a new or pre-owned vehicle to give them a try. Ask for Tom Calkins, I guarantee your car buying experience will be nothing but the best! Oh by way, I love my Infiniti QX60.......... More

Excellent buying experience I found a slightly used 2017 XC90 T6 Inscription at Suntrup West County Volvo in St. Louis. I live in Indy but found a great salesperson to work with I found a slightly used 2017 XC90 T6 Inscription at Suntrup West County Volvo in St. Louis. I live in Indy but found a great salesperson to work with. Tom Calkins was knowledgeable, efficient, and willing to do business by phone. We worked out the trade-in and final purchase price in one or two calls. I picked up the car the next day and my in person experience was as good as the telephone experience. A couple of weeks later as I write this I am pleased with my purchase and would recommend anyone consider doing business at this dealer and specifically with Tom. More

Buying a used car We dealt with Tom Caukins in Sales and were very happy with the straight-forward, honest experience. We were car shopping for a used vehicle for our t We dealt with Tom Caukins in Sales and were very happy with the straight-forward, honest experience. We were car shopping for a used vehicle for our two teenagers and met up with Tom. We did our research and knew the ballpark for pricing, and so did Tom. The experience was stress-free and Tom took the time to work with us identifying minor issues to get fixed and the car was detailed, gased up, and waiting for us two days later. This is the second Volvo purchase from this dealer and as Volvo owners, would not hesitate to return. More

Demeaning and rude. We were treated so rudely by Mat Iglehart. "good luck with that" under his breath after we declined a warranty!!! I spoke to the Manager regarding t We were treated so rudely by Mat Iglehart. "good luck with that" under his breath after we declined a warranty!!! I spoke to the Manager regarding this remark. Mat decided to give me a nasty apology and tried to tell me he was saying "good luck with the car"!!! I told him it was demeaning and he said "I SAID I WAS SORRY" in a loud mean manner. I am not ever going back. That was the lamest apology for nasty customer service ever. Thanks Mat for taking away a happy moment for my 80 year old mom's car purchase!! More

Bad News I purchased a certified vehicle which needed repairs after some time. I was told the repairs were covered under the warranty (certification) however I purchased a certified vehicle which needed repairs after some time. I was told the repairs were covered under the warranty (certification) however when I went to pick up the vehicle, I was given a $375 bill. They claimed I misunderstood ( which I did not) and bottom line was I had to pay 1/2 of the repair even though they told me differently when i took the vehicle in for repair. Later, I decided to sell the vehicle and we arrived at a price, if the vehicle "checked out" After waiting two days, I returned as the car met their specifications. The night I was called and informed the approval of the deal, I went to the dealership to pick up the check and my plates. I learned my plates were destroyed, even though we had reached a deal 10 minutes prior. I was told it would only cost around 40 dollars for new plates. I wonder if my plates are running around on some other vehicle. I will never return to West County Volvo More

Excellent purchasing experience! This is the second car I have purchased from West County Volvo. Really fantastic service and follow through. I am pretty picky but Tom Calkins is un This is the second car I have purchased from West County Volvo. Really fantastic service and follow through. I am pretty picky but Tom Calkins is unfazed by that and encouraged me to find just the right fit, then went above and beyond to make sure everything went smoothly. He even made training me how to use all the features of the car fun. Old School customer service from beginning to end, Mat, in Finance, also did a great job helping me and not overselling warranty packages and explaining benefits of services. Thanks guys! More