Volvo Cars West County

Exceptional Customer Service - Tom Calkins Having picked a Volvo to lease, I couldn't have found a better salesperson than Tom Calkins. His attention to detail and superior customer service mad Having picked a Volvo to lease, I couldn't have found a better salesperson than Tom Calkins. His attention to detail and superior customer service made the process (dare I say,) enjoyable. He not only answered all my questions but provided answers to questions I hadn't thought of! Being a Volvo owner himself, he shared his knowledge of the vehicle (same model as mine) in tall order. Tom always makes time for his customers whether visits are scheduled or walk-in. This rang true when I forgot how to use my remote-start feature and while passing the dealership, I thought to ask Tom. He not only took time to remind me how to use the feature but provided a quick demonstration to make sure I got it. Tom is a credit to the West County Volvo dealership! More

I no longer fear dealerships after my experience. I was a first time buyer when I reached out to Ken Levine and from the first e-mail I received I could tell I was in the right place. Ken was very kno I was a first time buyer when I reached out to Ken Levine and from the first e-mail I received I could tell I was in the right place. Ken was very knowledgeable about his product, gave me what I asked for in my e-mail and made sure I understood that Volvo was about more than the safe reputation they are known for. When I arrived, Ken had 2 vehicles waiting for me and showed me aspects that I never dreams of in a car and took the time to drive both cars. I will continue to reach out to Ken and his entire staff at West County Volvo and look forward to my next purchase in a few years. Thanks Ken! More

Great experience Buying a new car is never my favorite experience but Jim Portner completely changed my mind. Unsure of what vehicle I wanted, he took the time to ex Buying a new car is never my favorite experience but Jim Portner completely changed my mind. Unsure of what vehicle I wanted, he took the time to explain details. He was knowledgeable, pleasant and most of all not pushy, I will buy my next car from JIm. More

Best car-buying experience ever thanks to Tom Calkins I can easily say Tom Calkins made this the easiest car-buying experience I've ever had. He is superb. His knowledge of Volvos is extensive, and his pe I can easily say Tom Calkins made this the easiest car-buying experience I've ever had. He is superb. His knowledge of Volvos is extensive, and his personality is delightful. Tom was extremely well-prepared and seemed to anticipate any questions we had. I can recommend Tom and West County Volvo highly. More

Great people at West County Volvo What can I say, Tom Calkins is one of the finest salespersons I have ever known. We have purchased six cars from him since 1997 and will continue to c What can I say, Tom Calkins is one of the finest salespersons I have ever known. We have purchased six cars from him since 1997 and will continue to come to him for all of our transportation needs. Tom has always treated us as if we were his only customers and done everything in his power to make our purchase as satisfying as possible. My wife called Tom several weeks ago inquiring about a used car that would fill our needs as a second car. Tom did not try to sell us just any car off the lot but waited for the right low mileage well maintained vehicle to show up. When he did call us with a car, it was perfect for us and Tom, as always, made our purchase ease and fun. I would highly recommend Tom and West County Volvo to anyone looking for a vehicle. More

enjoyable & informative. a short note to let people know we have received great service when purchasing our 3 Saabs and now are Volvo at West County Volvo. John Fitzpatrick, a short note to let people know we have received great service when purchasing our 3 Saabs and now are Volvo at West County Volvo. John Fitzpatrick, our sales representative, was very thorough the day of the sale and with follow up calls. John Fitzpatrick has been our sales representative for all 4 purchases. All the people we have dealt with at the time of sale and the service department have been exemplary. Judy & Gerry Breslin More

Tom Calkins- An Asset to West County Volvo! I have purchased 2 vehicles from West County Volvo- a C30 and XC60. I worked with Tom Calkins both times and would highly recommend him to anyone int I have purchased 2 vehicles from West County Volvo- a C30 and XC60. I worked with Tom Calkins both times and would highly recommend him to anyone interested in a Volvo. He is incredibly customer minded and is very good at narrowing in on your needs vs wants in a vehicle. Both purchases were quick, professional, fair and fun. I never thought I would say that about a car buying experience! More

Professionalism and customer service at its best We would like to thank Tim Edwards for outstanding customer care while purchasing at Suntrup. Knowledge of the product: excellent Explanation of th We would like to thank Tim Edwards for outstanding customer care while purchasing at Suntrup. Knowledge of the product: excellent Explanation of the product: excellent Demeanor: persuasive but very professional. Good listener. We will recommend him to anyone. And quite frankly, he is a true asset for Suntrup Volvo. Very friendly staff as well. Thank you to the finance person who closed the deal with us. Sincerely OC&NC More

Exciting, enjoyable & informative...great price Ken gave us the best service...his explanation of the functions of the car & the comfort level to repeat questions was most appreciated. He provided Ken gave us the best service...his explanation of the functions of the car & the comfort level to repeat questions was most appreciated. He provided a very good deal. More

A victim of the system 2011 X60 is exhibiting a driveline clatter when under load, especially in hill climbs. This is not normal and was never a characteristic of the vehic 2011 X60 is exhibiting a driveline clatter when under load, especially in hill climbs. This is not normal and was never a characteristic of the vehicle in the first 50,000 miles. Vehicle is still under warranty, but at 57,500 the warranty is near expiration. I dropped it off for a non functioning rear door lock and the mysterious driveline noise. The service tech easily swooped in and repaired the non functioning door lock. However, he was apparently not able to hear the driveline noise and the advisor asked me to leave work to drive 20 miles one way to show him. I made a very succinct description of the problem and how to hear it when I dropped off the car. I am a graduate electrical engineer and recently noticed the noise (with the radio playing, by the way). I am 49 years old and my left eardrum has been punctured and is not fully operative. Do you get the picture? I am somewhat of an enthusiast having installed headers, full exhaust systems, anti-sway bars and a handful of other goodies on various performance cars with HP's as high as 800. My understanding of mechanics is well above average. Anyway, today the clatter was not adequately investigated, and I do not have time to leave work and help the tech hear the noise which my untrained wife could hear WITH the radio on. I do not know what this noise is, but I tend to feel something is going to happen AFTER my warranty expires. I don't believe service departments earn as much on warranty claims as they do on full service claims. So, to troubleshoot my claim on a vehicle under warranty...I doubt there was much interest…when the tech can quickly grab another service ticket and make money working on the next car. Am I right? Those guys don't get paid to find problems, they get paid to change parts and fix them. Let's get that dirty little secret on the table, now. That is a great annoyance to me. I had been loyal to this dealer having purchased 2 Volvos (2011 and 2012). I did not feel a reciprocation from the service department, today. Sorry boys, I am just saying it like it is. Don't ask me to leave work so I can help the tech hear an obvious noise. He did not want to spend much time troubleshooting; he wants to change parts - make money- and move on to the next the car. This is how it works. Hunting a mysterious noise is of no interest until it breaks…I am trying to head that off. There is indeed a clatter, and it is not difficult to hear…if you want to hear it…but if it is not completely broken yet, how will the tech make any money? When it breaks after my warranty, you all will fight for my service ticket. This situation is similar to one I had a few years ago with a new SRT8. I detected a clicking sound when driving. The engineer in me decided to lay this problem on a silver platter for service. I performed many drive tests under various conditions and could advise the service department that the click can be modulated with the gas pedal…apply gas, get the click…lift the gas and the click subsides. It is not tires or brakes. The tech could not hear the problem. I HAD TO LEAVE WORK AND HELP THEM HEAR THE CLICK! I vowed never again would I do the service department's job. After driving the tech around, we rolled back to the dealer and he reported, "Its the tires." and he walked away. I was not happy. I tried to reason with them…but they ordered new Goodyear Run Flats (a waste of warranty)….guess what, the clicking was obviously still there. I then went to another Dodge dealer on Manchester road. I explained everything yet again…and they heard the noise and narrowed it down to the front differential (Jeep SRT8). They pulled it, opened it and found it be be missing a shim from assembly. Problem finally fixed. Big difference in factory service, eh? I wonder if they work on Volvo's. I think West County Volvo is adequate for routine service and changing parts on items easily diagnosed/known. I wish they were more willing to troubleshoot, but that is not what they choose to do. Be careful with that, folks. Don't go there unless your car is clearly broken. Edit: Car is now at the other Volvo dealer in St Louis (Dean team). Waiting on a right axle shaft, torque rod, and bushing. No problem found, eh? More