Volvo Cars West County

Professionalism and customer service at its best We would like to thank Tim Edwards for outstanding customer care while purchasing at Suntrup. Knowledge of the product: excellent Explanation of th We would like to thank Tim Edwards for outstanding customer care while purchasing at Suntrup. Knowledge of the product: excellent Explanation of the product: excellent Demeanor: persuasive but very professional. Good listener. We will recommend him to anyone. And quite frankly, he is a true asset for Suntrup Volvo. Very friendly staff as well. Thank you to the finance person who closed the deal with us. Sincerely OC&NC More

Exciting, enjoyable & informative...great price Ken gave us the best service...his explanation of the functions of the car & the comfort level to repeat questions was most appreciated. He provided Ken gave us the best service...his explanation of the functions of the car & the comfort level to repeat questions was most appreciated. He provided a very good deal. More

A victim of the system 2011 X60 is exhibiting a driveline clatter when under load, especially in hill climbs. This is not normal and was never a characteristic of the vehic 2011 X60 is exhibiting a driveline clatter when under load, especially in hill climbs. This is not normal and was never a characteristic of the vehicle in the first 50,000 miles. Vehicle is still under warranty, but at 57,500 the warranty is near expiration. I dropped it off for a non functioning rear door lock and the mysterious driveline noise. The service tech easily swooped in and repaired the non functioning door lock. However, he was apparently not able to hear the driveline noise and the advisor asked me to leave work to drive 20 miles one way to show him. I made a very succinct description of the problem and how to hear it when I dropped off the car. I am a graduate electrical engineer and recently noticed the noise (with the radio playing, by the way). I am 49 years old and my left eardrum has been punctured and is not fully operative. Do you get the picture? I am somewhat of an enthusiast having installed headers, full exhaust systems, anti-sway bars and a handful of other goodies on various performance cars with HP's as high as 800. My understanding of mechanics is well above average. Anyway, today the clatter was not adequately investigated, and I do not have time to leave work and help the tech hear the noise which my untrained wife could hear WITH the radio on. I do not know what this noise is, but I tend to feel something is going to happen AFTER my warranty expires. I don't believe service departments earn as much on warranty claims as they do on full service claims. So, to troubleshoot my claim on a vehicle under warranty...I doubt there was much interest…when the tech can quickly grab another service ticket and make money working on the next car. Am I right? Those guys don't get paid to find problems, they get paid to change parts and fix them. Let's get that dirty little secret on the table, now. That is a great annoyance to me. I had been loyal to this dealer having purchased 2 Volvos (2011 and 2012). I did not feel a reciprocation from the service department, today. Sorry boys, I am just saying it like it is. Don't ask me to leave work so I can help the tech hear an obvious noise. He did not want to spend much time troubleshooting; he wants to change parts - make money- and move on to the next the car. This is how it works. Hunting a mysterious noise is of no interest until it breaks…I am trying to head that off. There is indeed a clatter, and it is not difficult to hear…if you want to hear it…but if it is not completely broken yet, how will the tech make any money? When it breaks after my warranty, you all will fight for my service ticket. This situation is similar to one I had a few years ago with a new SRT8. I detected a clicking sound when driving. The engineer in me decided to lay this problem on a silver platter for service. I performed many drive tests under various conditions and could advise the service department that the click can be modulated with the gas pedal…apply gas, get the click…lift the gas and the click subsides. It is not tires or brakes. The tech could not hear the problem. I HAD TO LEAVE WORK AND HELP THEM HEAR THE CLICK! I vowed never again would I do the service department's job. After driving the tech around, we rolled back to the dealer and he reported, "Its the tires." and he walked away. I was not happy. I tried to reason with them…but they ordered new Goodyear Run Flats (a waste of warranty)….guess what, the clicking was obviously still there. I then went to another Dodge dealer on Manchester road. I explained everything yet again…and they heard the noise and narrowed it down to the front differential (Jeep SRT8). They pulled it, opened it and found it be be missing a shim from assembly. Problem finally fixed. Big difference in factory service, eh? I wonder if they work on Volvo's. I think West County Volvo is adequate for routine service and changing parts on items easily diagnosed/known. I wish they were more willing to troubleshoot, but that is not what they choose to do. Be careful with that, folks. Don't go there unless your car is clearly broken. Edit: Car is now at the other Volvo dealer in St Louis (Dean team). Waiting on a right axle shaft, torque rod, and bushing. No problem found, eh? More

Tom never lets us down My husband and I have just taken delivery of our fourth Volvo bought from Tom.We moved to Va from Mo and continue to buy from Tom as no other dealers My husband and I have just taken delivery of our fourth Volvo bought from Tom.We moved to Va from Mo and continue to buy from Tom as no other dealership comes close with the knowledge and professionalism that West County Volvo shows to us.The delivery of our new XC60 from the Overseas delivery program from a dealership in Va was far from satisfactory. We will continue to buy from Tom as long as he is selling. Tom always has the answers to our questions either through emails or the phone and for that we thank you Tom. We are Volvo for life customers but only with Tom Calkins and West County Volvo. More

Thanks to Jim Jim was extremely helpful and very approachable. He was always willing to answer my questions promptly via phone, email, or text. He was not at all pu Jim was extremely helpful and very approachable. He was always willing to answer my questions promptly via phone, email, or text. He was not at all pushy, which car salesman are often notorious for. I really enjoyed working with him and recommend him to anyone looking for a new car. More

Awesome experience My experience with Jim was remarkable, I have bought many new cars over the years this was the first time I really enjoyed the experience. Jim is a gr My experience with Jim was remarkable, I have bought many new cars over the years this was the first time I really enjoyed the experience. Jim is a great asset to your dealership and will be my car salesmen as long as he is in the business. I was taken back by his knowledge, and great engaging personality. He made my wife and I feel as though we were the most important people on the planet. I feel as though I have made a lifetime friend. I wish I had a few people like Jim working for me. Thank you very much for everything. More

You couldn't ask for a better person I had several meetings with Tim Edwards before and after purchasing a 2015 XC60 T6 AWD Volvo. The man couldn't have been more knowledgeable or more pl I had several meetings with Tim Edwards before and after purchasing a 2015 XC60 T6 AWD Volvo. The man couldn't have been more knowledgeable or more pleasant to work with. The meetings after the purchase were due to me having questions and he took the time to patiently work with me until I understood. You couldn't ask for a better person to work with on such a major purchase. More

Great experience I originally called the dealership to lease a vehicle. When I called Jim Carpenter, my salesman, educated me on the process and the pros/cons of leasi I originally called the dealership to lease a vehicle. When I called Jim Carpenter, my salesman, educated me on the process and the pros/cons of leasing. He was very forthcoming with information of which I was very appreciative. All in all I decided to purchase a vehicle and Jim made it as pleasant experience as possible. I highly recommend him and the dealership. More

Thank you Tom Calkins My husband and I bought our first Volvo at West County Volvo as it was known then,through Tom Calkins, who in our estimation is the best car salesman My husband and I bought our first Volvo at West County Volvo as it was known then,through Tom Calkins, who in our estimation is the best car salesman we have ever come across.Four years ago we moved to Virginia and have continued to keep in touch with Tom buying a new Volvo through him whenever our lease is up. We are looking forward to our trip in May to pick up our new XC60 from Sweden this time.Volvo #4. Everyone at Suntrup West County Volvo is always extremely friendly and knowledgable including the Service dept. Tom has become a friend as well as our car salesman he makes it easy for us to buy from him out of State.We are definately Volvo for life owners and will continue to buy from Tom Calkins and Suntrup West County Volvo. More