Volvo Cars West Springfield

The service department of Fathers & Sons Audi I found it very disappointing. I brought my 2015 Audi in for service for an oil light issue. Believing I was doing the right thing bringing it to an Audi dealer very disappointing. I brought my 2015 Audi in for service for an oil light issue. Believing I was doing the right thing bringing it to an Audi dealer that specializes in these cars I was sadly mistaken. I informed them I was taking a trip, and after a hefty 4 figure bill I left with full confidence. Within 3 hours of driving to visit our daughter and grandkids the light appeared as bold as ever. After calling service from the road and getting no real resolve, I continued adding oil when needed and using the car rarely in our travels. On our way back to New England, knowing I was taking the car in to be re-evaluated the engine light goes on driving the Merritt Parkway. Bringing the car in and hoping for an amiable resolution, I was presented an estimate approaching 5 figures! Having dealt with Their "beyond reproach" stance, my only option was to trade in the vehicle at a lower valuation at another dealership and making the best of a difficult, and I believe avoidable situation. What my experience represents to others, unless you have bought the car there, covered with warranties ,the expression "Caveat Emptor" comes to mind. I wish I had been told before, so to avoid this unpleasant experience. Thank you Dennis More

I bought a 2011 Audi Q5 couple of years ago. The car odometer reading was 80,000 miles. I did regular servicing and oil change and in 2 years I hardly drove 7000 miles. One fine day the car star The car odometer reading was 80,000 miles. I did regular servicing and oil change and in 2 years I hardly drove 7000 miles. One fine day the car started shaking badly when I started it so I took an appointment at Audi showroom located in West Springfield, Massachusetts (Name – Fathers and Sons) and took it for repair. They charged me $169 just to look at the car and understand, what is wrong with it. I already knew that this problem is because of the Fuel Filter flange for which Audi issued a recall. So it should have been repaired for free. Also there was a Air bag recall on this car. Now the mechanics that work at Audi do not know what the problem is with the car, and took 5 days just to return my call. I finally received a call and was told to pay $169 and get the car towed otherwise I will be charged $50 per day. Such a bad and dumb service. Also I was asked if I can pay $17,000 to repair the car. Why should I pay $17,000 to repair and what will the mechanics repair if they do not understand the problem? I am literally pissed with the dumbness – they don’t know what the problem is with the car and want to change the entire engine for $17,000. There are lot of complaints against Audi in the consumer forums, but I see no action against them. Is there a solution to this problem? Also neither the air bags nor fuel filter flange was changed by them during the service. Even if the car is not running, atleast they should deliver what was promised Long story short - they wont understand the problem if they dont have codes for it. So in this case , the offer was to change the entire engine..lol More

Called to inquire about my trade and buying a used S5 Sportsback. What a shock to not be able to get through, sales voicemail wouldn't accept messages. Finally to receive a text back from Danielle. Use Sportsback. What a shock to not be able to get through, sales voicemail wouldn't accept messages. Finally to receive a text back from Danielle. Used the trade in valuation tool on their site, received my trade value. Only then to get a text from Danielle saying were not interested in your 2021 Jeep trade since its off- brand and too new...WTH???? Were in a massive automobile shortage yet this Audi dealer is too proud to sell an "off-brand" high demand super low mileage 21 Jeep Wrangler unlimited with tons of options???? Wow I won't be spending any more time or my hard earn money with Fathers & Sons Audi that is for sure. Thank heavens we have plenty of Audi dealers in the Springfield to Boston area, that are interested in making money and keeping the doors open. More

Return Customer...with a Smile! We recently purchased our second Audi from Fathers & Sons (Audi of West Springfield). Another great buying experience and great price! We returned b We recently purchased our second Audi from Fathers & Sons (Audi of West Springfield). Another great buying experience and great price! We returned based on our prior buying experience and exceptional service over the nearly 8 years we owned our prior Q5. Both Vinnie and "Z" were great on the sales side and Steve the Service Manager is excellent. My wife and I have always felt that buying a car is also buying the ongoing relationship with the dealership as long as you own the car and we've never been disappointed. Not to mention the car is amazing, there is nothing like driving an Audi! Keep up the great work Fathers & Sons! More

Great Dealership From my looking for my Audi it was seamless .They had all the xtras I wanted. . Sales to Delevery was great. My sales person Kevin any time I had a From my looking for my Audi it was seamless .They had all the xtras I wanted. . Sales to Delevery was great. My sales person Kevin any time I had a question he gave me my answers asap. More

75K service The best part of being an Audi owner was the incredible service from Sue Roy and Angela Lebel. They are incredible assets to F&S The best part of being an Audi owner was the incredible service from Sue Roy and Angela Lebel. They are incredible assets to F&S More

Another great Audi experience Angela, my service rep and Sue, the customer service rep were great, very attentive and accommodating. Visited for 25K mile maintenance service and a Angela, my service rep and Sue, the customer service rep were great, very attentive and accommodating. Visited for 25K mile maintenance service and a week later for new tires. More

Great service for my new car The service staff scheduled my appointment, serviced car and provided transportation for me. Very courteous and helpful. Replaced parts needed , call The service staff scheduled my appointment, serviced car and provided transportation for me. Very courteous and helpful. Replaced parts needed , call me promptly when car was done and picked me up. Great !!!! More

Recall for Sparkplugs The sparkplugs were replaced in a few hours. The gentleman in the service department was most efficient and friendly. They even cleaned my car insid The sparkplugs were replaced in a few hours. The gentleman in the service department was most efficient and friendly. They even cleaned my car inside and out right down to the floormats. Wonderful experience. More

Audi Service Very helpful staff. They do their best to make it an easy experience.everyone is very friendly and accommodating. Scheduling is very easy. Thank you! Very helpful staff. They do their best to make it an easy experience.everyone is very friendly and accommodating. Scheduling is very easy. Thank you! More