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Volvo Cars Westport
Westport, CT
110 Reviews
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Showing 110 reviews
July 21, 2013
Lee Weston did a superb job with our purchase of a 2011 Volvo C-30. His handling of this sale was as special as the car we purchased. Living in VA, we located the exact car my wife wanted (the only one w Volvo C-30. His handling of this sale was as special as the car we purchased. Living in VA, we located the exact car my wife wanted (the only one we could find), in Westport, CT. Initially, we thought the car had been sold to another party and we were very disappointed. However, after @48hrs, Lee contacted us to let us know that the deal had not gone through and we could put a deposit on the car if we wanted it. Again, after @48hrs, we contacted Lee and made the deposit. About six days later, we headed for Westport on Friday morning hoping to get delivery of the car later that day. Even though it was Lee's scheduled day off, he told us to contact him and he'd be there for the actual sale and delivery. Traffic and weather conditions delayed our journey and we had to tell Lee that we couldn't make it to the dealership prior to closing time, even though he was there waiting. We met Lee for the transaction Sat. morning and we couldn't be happier with both the car and Lee's excellent customer service. We felt like we'd known him all of our lives and he oriented us on the area and made recommendations for entertainment and food options. Just a fantastic experience....thank you, Lee. John Daley was also extremely helpful in making the financial transactions and coordinating the paperwork. Furthermore, he coordinated the tax payment to the State of VA and is coordinating the tax and title, as well. John's customer service is great too. I must say, we didn't meet anyone at Volvo of Westport that wasn't friendly and accommodating. I would certainly do business with them again and I truly wish they would relocated to Northern VA. They'd get all of my business. Sincerely, Ronald L. Carmichael George Mason University Alexandria, VA More
by rcarmic1
Employees Worked With
John Daley, Lee Weston
Helpful December 28, 2012
I'd reccommend this dealership to anyone in the market for a new or pre-owned Volvo - Angelo made the sales process as painless and comfortable as possible - fair price and personal touch! for a new or pre-owned Volvo - Angelo made the sales process as painless and comfortable as possible - fair price and personal touch! More
by rdragotta
Employees Worked With
Angelo Labbruzzo
August 14, 2012
1st impression of the dealershp as I entered the doors was how friendly and accomodating the atmosphere was. Althouh initially all the sales personnel were attending aother clients, the Sales Manager intr was how friendly and accomodating the atmosphere was. Althouh initially all the sales personnel were attending aother clients, the Sales Manager introduced himself and got me started with a test drive in the car I was interested in. When I got back from the test drive my sales associate was available and we sat down to discuss my interests, my thoughts about what I was looking for in a new vehicle. Friendly and with professional courtsey Lee took the time to learn about me and my views on lookin gfor a new car and when asked began to talk with me about the Volvo and in particular the new 2013 S60 I had shown interest in. There was no feeling of being rushed by Lee a we discussed all the pros/cons, trims, options, etc.. about the car. I came away from this first meeting feeling that I was treated with respect, and as a friend as if we were already in a log term relationhsip. I visted a few more dealers and experienced thier form of salesmanship - which I must say was far from satisfying. Back to Lee at volvo of Westport to discuss final details about the car and making the final decision to Purchase my new 2013 S60 from Lee and the dealership. Business manager (George) - carefully explained any new options that could be added to car - ( I choose the tire and wheel hazard). I was never the typical hard sell, just a professional presentation of availabe options. Business meeting over - Lee Greets myself (and daughter) with Roses as a thank you for beginning the friendship and of course purchasing the car. Lee and I and daughter began the fun part of learning how to work some of the more important components of the car (making sure the Phone linked to the bluetoooth in the car, Stereo operations, safety operations (lights, mirrors, belts, etc..)and with a handshake and a wave I was off on a new adventure. You want a dealership to be friendly, to make you feel comfortable, and to feel that the price you paid for the car was fair for both of you. Lee Weston and Volvo of Westport is the place to purchase yur net vehicle from. Outstanding, Lee.. More
by bladerunner91
Employees Worked With
Lee Weston
August 02, 2012
What can I say? I wish all experiences, in life, were as easy as buying a new Volvo, from Volvo of Westport. If you had told me back in July 2000, after going round and round, on what color to buy my as easy as buying a new Volvo, from Volvo of Westport. If you had told me back in July 2000, after going round and round, on what color to buy my new 2001 (my first ever Volvo), I would still be talking Volvo in 2012...I wouldn't have believed you. At that time, my salesmen was Peter Themel, he introduced me, to his patience and honest manner. In the years that followed, I returned to his desk many times when my baby was in for routine service. At 75,000, 100,000, 125,000 miles ...is it time to jump? Well, it was not. Last week, it was and Peter was on vacation. So I was given to Lee Weston to discuss the possibility of finding a replacement for my 163,000 mile car. It was tough but Lee was amazing. I sat with him last Tuesday from 9;30-1 pm...who would do that for a customer? Lee would!! We went over all the different options...whether to stay with a wagon or go for the XC60. Well...I would have gone XC60, love the car and the money deal...amazing...but the dog, hated it. Yes, poor Lee agreed, happily (it seemed) to my bringing the dog in to try it, not once but twice.....the dog rules. He's more comfortable in the wagon, tall dog. I'm totally on board, now, with the wagon. Besides knowing the product, I'm driving, to be one of the best (my old Volvo saved my life), I'm thrilled knowing I don't have to be introduced to another service department, at another car dealership. So very happy! The service at Volvo of Westport, is something you don't let go of, too quickly. They are considerate, fair , ready to work with you, immediately, to get your car back on the road...I can not say enough about George and the work he is doing for customer satisfaction...as you can tell, I'm more then satisfied with the outstanding, Sales & Service of Volvo of Westport...and so excited to have another 12 years to look forward too...as I said, wouldn't it be nice, if all life experiences were this easy? PIetra Knaus More
by Hyacinth71
Employees Worked With
Lee Weston and Peter Themel
June 12, 2012
Jorge is beyond wonderful to work with. He's so helpful, friendly and always goes the extra mile to make sure things are perfect and we are happy. He's a true pro. We trust we are in good hands the minute friendly and always goes the extra mile to make sure things are perfect and we are happy. He's a true pro. We trust we are in good hands the minute we see him. We highly recommend working with him! More
by jbreitfelder
Employees Worked With
Jorge Calvo, Jorge Calvo
June 01, 2012
Lee was extremely helpful in creating a unique Volvo experience. He helped me surprise my wife with a C70 convertible for 40th birthday present. Lee stayed late 3 nights to accommodate my schedule; he experience. He helped me surprise my wife with a C70 convertible for 40th birthday present. Lee stayed late 3 nights to accommodate my schedule; he helped my stage the surprise by delivering the car to a special location; he arranged to have a nice bow available on the car and he bought my wife flowers. All of these additional touches added up to create a tremendous experience for my wife and me. Lee's willingness to recognize the personal side of this transaction created a strong sense of loyalty to Volvo. His approach was absolutely perfect from a customer satisfaction perspective and I can not thank him enough for creating a very special family memory. More
by tscalera
Employees Worked With
Lee Weston
February 08, 2012
From the test drive to working out a deal the total trip was a pleasure. Everyone was relaxed and easy to deal with. Dan was a real good salesperson and knew his stuff. was a pleasure. Everyone was relaxed and easy to deal with. Dan was a real good salesperson and knew his stuff. More
by dparlatore
Employees Worked With
Dan Doig and George
January 22, 2012
I have had two routine service visits since purchasing my V70 on October. The work is done as promised with a detailed explanation of cost beforehand. Everyone is pleasant and works to get me on my way qui V70 on October. The work is done as promised with a detailed explanation of cost beforehand. Everyone is pleasant and works to get me on my way quickly. I recommend Volvo of Westport without reservation. More
by sjulier
Employees Worked With
Kyle Watts, Kyle Watts
January 13, 2012
I bought a certified car from Volvo of Westport back in 2008. It had approximately 30,000 miles on it and was under warranty until it reached 100,000 miles. During the time that the car was under warranty 2008. It had approximately 30,000 miles on it and was under warranty until it reached 100,000 miles. During the time that the car was under warranty, my headlights were having problems, working then not working, headlights burning out more often than normal. I reported the problem and told them there must be some kind of an electrical problem. The first time I brought it in one of the service guys came out and removed the headlight, shook it until the light came back on and then put it back telling me it must have been loose. The other times I brought it back they replaced the headlights but made me pay for it telling me that it was normal for the headlights to burn out at that rate. Finally, now that my warranty has ended, I took the car in for servicing recently and told them the headlight had burned out AGAIN and would they check it. This time they came back to me and told me that the connectors were bad and needed to be replaced and it would cost me $219.00. I told them that the connectors must have been the problem all along when the car was still under warranty. They refused to fix the problem for me now and want me to pay for it. This is clearly something that was wrong with the headlights all along and had started when the car was still under warranty. I am in disbelief that they didn't acknowledge this and refuse to make the repair for me. I will never set foot in this dealership again. I definitely get the impression from this dealership that they are willing to go above and beyond for the customers who buy a new Volvo every few years but for the little guys like me that buy a certified used car they could care less about giving me good service. More
by Emma1956
Employees Worked With
George/Dan/Steve
