Volvo Cars of Austin - Service Center

Very rude service department I got a 2017 XC90. XC90 cars are riddled with issues and there is also a recall on the car which I was not made aware of at the time of purchase. When I got a 2017 XC90. XC90 cars are riddled with issues and there is also a recall on the car which I was not made aware of at the time of purchase. When I contacted the service team, to fix the issues on the car, they were not at all helpful. There was no loaner car provided and I was asked to wait until the car got fixed. The best he said he could do in his own words was offer "free coffee". Terrible service experience. Would not recommend going to this dealership. Please don't get the XC90. Its a great looking car riddled with issues. More

Glad we bought from Roger Beasley My wife bought a 2015 XC60 from Roger Beasley and was extremely excited about her purchase and the level of service she got from the salesman, Kennedy My wife bought a 2015 XC60 from Roger Beasley and was extremely excited about her purchase and the level of service she got from the salesman, Kennedy. The service side has always been easy to schedule with and quick to answer any questions. The XC60 did develop a significant problem (not related to the dealership in any way) that required significant repairs. Rick Davis stepped in and made sure everything was taken care of and my wife is once again extremely excited in her XC60. After receiving the level of service provided by Rick and his team, I am more than comfortable recommending anyone to Roger Beasley for their next Volvo! More

The service department is very RUDE. They are not at all interested in customer service and could care less about servicing your brand new vehicle. It's like dealing with a charlatan. They actually said t interested in customer service and could care less about servicing your brand new vehicle. It's like dealing with a charlatan. They actually said to me, "Sales people will promise anything. The reality is we don't have a loaner car and you will have to wait 3 hours to service your vehicle." Then he laughed. More

I bought my S70 in 1999 from Roger Beasley and I have enjoyed the car, but I've noticed that since Volvo was acquired by Ford, the quality of the service department has been declining. I recently had to enjoyed the car, but I've noticed that since Volvo was acquired by Ford, the quality of the service department has been declining. I recently had to spend $2000.00 for repairs of items that should have been detected by regular service, but were allowed to lapse the warranty period. Pure shysterism. There are too many reputable, independent Volvo service people in Austin to continue to deal with Roger Beasley. Also, I doubt I will buy another car from them. More