Volvo Cars of Macon

Satisfied Customers Wendel Nelson gave us the royal treatment. It was like our new car just fell into our laps, because it was so pleasant and to the point. The staff w Wendel Nelson gave us the royal treatment. It was like our new car just fell into our laps, because it was so pleasant and to the point. The staff was very friendly as well. We purchased my first Mercedes from this store, and because of the excellent customer service in the Service Department (Adam and Tommy), we decided to stick with what works. Great team! More

Professional dealership with excellent service Mike Apperson is a no pressure, yet perceptive sales person. His attention to customer needs from the test drive through the post sale education on ho Mike Apperson is a no pressure, yet perceptive sales person. His attention to customer needs from the test drive through the post sale education on how to use the vehicle's features, makes for a convivial purchasing experience. Thank you Mike! More

New Forester Will be picking up our new Forester Touring today. Our sales rep Jim Turner, made the process simple and quite streamlined. He was able to beat a "s Will be picking up our new Forester Touring today. Our sales rep Jim Turner, made the process simple and quite streamlined. He was able to beat a "special member pricing" offered by bank by a considerable amount. If the follow on maintenance of our new vehicle (included for the next 2 years) is as simple and streamlined as the process of buying the vehicle, Jim & the folks at Jackson Auto Group, just earned a new "customer for life". More

Picking up my new Forester Mike Apperson was very helpful, explaining all the abilities and conveniences of my new Forester! Helped us with Eyesight & GPS & Bluetooth. Enjoyed Mike Apperson was very helpful, explaining all the abilities and conveniences of my new Forester! Helped us with Eyesight & GPS & Bluetooth. Enjoyed it all, Mike made it fun. I really appreciate it. Good job! More

The New Subaru My wife and I had been discussing trading in our F250 Powerstroke for a more fuel efficient vehicle. I travel a good bit for work and also needed the My wife and I had been discussing trading in our F250 Powerstroke for a more fuel efficient vehicle. I travel a good bit for work and also needed the capabilities of a truck. Honestly, I did not see us trading it in until we drove the Outback. Robert Miller showed us several different Subaru models (Outbacks and Foresters) and was very patient throughout the entire process (we looked at four different vehicles that day). I am very impressed with the Outback we selected. Robert was integral in this process. He made us feel comfortable and worked with us to come to an agreement. One of his points was the low APR...a major selling point. After we had made our selection, Robert explained the process of how and when we schedule a visit to have it serviced. He also walked us through the entire service department to show us where servicing takes place. My wife and I were extremely impressed with the entire process at Jackson Automotive and Robert Miller's professionalism. I highly recommend seeking out Robert's expertise and this dealership if looking for a new vehicle. More

Getting my new Volvo Although buying a car is a formidable experience, my recent trip to this dealer was comfortable and pleasant. My salesman, Wendell, was knowledgeable Although buying a car is a formidable experience, my recent trip to this dealer was comfortable and pleasant. My salesman, Wendell, was knowledgeable, extremely courteous and showed me a car near my price range, which I test drove. Driving this Crossover was new to me --because of the make and quality, and because I hadn't driven anything but a sedan before. Wasn't sure if I would fit in it(because of my short stature), but it was so smooth, quiet, and easy to drive--I loved it. I told Wendell that I'd think about it, and come back on Saturday (3 days later). I then continued searching. Other cars were nice, too, but one was too big, one was great, though smaller, another was the same type, but newer and more expensive, one had a sales manager that I walked out on. This was day 2, and then I went home and considered everything. When day 3 came, I called Wendell to see if I could take the car home for a day. I wanted to make sure it fit in my parking space, etc. When I went to return it, planning my next stop, I told him I really liked it, but....When the price came down a bit, I said let's do it. I am so happy with my new car--it is a joy to drive again! It was a great experience all around. You expect a sales person to be knowledgeable, helpful, and courteous, but when they are genuine as well in what they say and do, they are super. This was my experience with Wendell Nelson at this Volvo dealer in Macon, GA. More

A most satisfactory experience Keenan Parrish was very helpful to me when I visited Jackson, looking for a safe, reliable, and comfortable SUV style vehicle that would have easy acc Keenan Parrish was very helpful to me when I visited Jackson, looking for a safe, reliable, and comfortable SUV style vehicle that would have easy access due to occasional physical limitations/difficuty [thanks to RA]. Also, my husband and I often travel with another couple, so a comfortable back seat with good leg-room and a sufficiently large luggage/cargo area were also "need-to-have" check points. After providing me the needed information and looking at both the Forrester and Outback Subaru models, I drove the Outback and experienced for myself its comfort and ease of handling. Keenan is most knowledgeable of the capabilities and features on the Subaru, and was very helpful to me as I had no previous experience with the computerized features and systems equipped on most of the vehicles today. Being of "a certain age", these changes do not come naturally or intuitively, and Keenan was most generous in thoroughly answering my questions to assist my becoming familiar and comfortable with these modern conviences of driving; he has even volunteered for another "help session" as needed at my convience to clarify anything after I've had time to become more familiar with my Outback. I'm sure I'm going to love my SUV thanks to him. More

Indescribable! Our experience is very hard to describe. When we arrived at Jackson, we had already visited several dealerships and still had no idea what type of ve Our experience is very hard to describe. When we arrived at Jackson, we had already visited several dealerships and still had no idea what type of vehicle we wanted. The last vehicle we owned, a 2002 Tahoe, was purchased brand new and had just recently kicked the bucket. We were very nervous pulling into Jackson Automotive because we had heard numerous stories concerning the high cost associated with owning a Mercedes. After a few minutes of looking at the cars, Robert approached us and he immediately made us feel at home. Once we sat down in the office with Robert to discuss details of the purchase, we were immediately asked what we were looking for in our new car. Robert answered all questions and addressed every concern. He even took us inside to meet the service manager to discuss any maintenance questions we had. Their willingness to accommodate our need is what impressed us so much. Customer Service has become a rarity lately and it is SO refreshing to see an organization who puts the customer back in front.. I DEFINITELY LOVING MY MERCEDES! More

Professional five star service!!! Just leased my second Mercedes for this dealership and continue to be impressed with their level of professionalism. They really know their business a Just leased my second Mercedes for this dealership and continue to be impressed with their level of professionalism. They really know their business and make buying or leasing a car simply a pleasure More

Above and Beyond My Expectations! I was in total awe with the customer service I received at Jackson Automotive. Mike Apperson, Sales, was courteous at our first encounter. He walked I was in total awe with the customer service I received at Jackson Automotive. Mike Apperson, Sales, was courteous at our first encounter. He walked the lot with me; and when I did not see anything I was interested in buying, he made certain that he listened and understood my needs and what I wanted in a vehicle [features]. He was very patient; and he maintained communication to where it was not annoying. When the perfect GLK 350 [2014] arrived on the lot, Mike contacted me and it was the one I actually bought. I enjoyed working with Mike because of his attentiveness, patience, courtesy, and professionalism. Mike was on point when he found the right SUV for me; and that was all because of his concern for my interest. Robert Lee, Management, and Scott Chambers, General Service Manager, were both great to work with as well. Awesome experience, above and beyond my expectations; and I have every intention of buying my new sedan next year from Jackson Automotive. More