Volvo Cars of Macon

Purchase of Subaru Legacy We went in for my wife to look at the Subaru Outback and I wound up driving out with the Subaru Legacy. These are great vehicles. I would recommend th We went in for my wife to look at the Subaru Outback and I wound up driving out with the Subaru Legacy. These are great vehicles. I would recommend this car to anyone and Jim Turner at the dealership took care of all our concerns and needs. Howell Newton More

Purchasing a New Car I knew I wanted a Sabaru but wasn't sure what model. I drove to Jackson Automobile Group and was immediately greeted by Michael Apperson. He introduce I knew I wanted a Sabaru but wasn't sure what model. I drove to Jackson Automobile Group and was immediately greeted by Michael Apperson. He introduced himself and asked how he might help me. I told him I wanted a Sabaru but wasn't sure which model would be right for me. He asked a little about what my driving needs were and what size I had thought about. We walked out on the lot and he pointed out the different models and gave me information about each. I liked the Crosstrek so Michael told me a little about it and suggested I drive it. Michael accompanied me on the drive. I liked the car and asked the price when we returned. He gave me a set of figures for buying or leasing. I told him I would be back in touch. He called me to verify a return appointment. I took a friend with me to help me decide about appropriate financing. Michael gave us the cost figures for what I wanted and then introduced us to Robert Lee, the Business Manager, to close the deal on paper. I met Michael later that afternoon, accompanied by my son, and Michael went over all the features of the car and how to use them. I was very pleased with Michael and the car and left feeling like I had been well served. Michael also introduced me to the service department manager and showed me how to access that area so that I would know where to go for maintenance. Michael urged me to call him if I had any additional questions about the vehicle. More

Please see Al Lee if you know exactly what you want!! I went by the dealership just to look at cars & ending up test driving a black ML. After I drove it (and fell in love), Al listened to my preferences I went by the dealership just to look at cars & ending up test driving a black ML. After I drove it (and fell in love), Al listened to my preferences and found me my "perfect" dream car! Best experience I have ever had when purchasing a car! More

Outback My dealings with all the personnel were friendly and professional. Keenan did an excellent sales job. I did not rate the customer service or quality o My dealings with all the personnel were friendly and professional. Keenan did an excellent sales job. I did not rate the customer service or quality of work entries because they did not apply. Howerver, there was some damage to the car caused by the transport company. A piece of chrome trim will be replaced and there is some paint that will have to be touched up. (I am surprised that the chrome piece is back-ordered until December.) When these repairs are made I will rate the customer service and quality of work entries. So far, I can say that it was a pleasure dealing with the dealership and its employees, unlike some other recent dealerships I have had the displeasure of dealing with. I have absolutely no reservations about recommending the dealership to others. More

Great first "on-my-own" automobile purchase What a pleasure it was to have my first independent car purchase turn out so well. Al Lee was easy to work with. I appreciate his professional but fri What a pleasure it was to have my first independent car purchase turn out so well. Al Lee was easy to work with. I appreciate his professional but friendly manner. I'm enjoying my 2015 Outback Limited. Thanks, Jackson! More

Friendly Sales It was a good experience. He install the rails on the cargo carrier. Mike was very helpful in getting us the car we wanted even though it wasn't on th It was a good experience. He install the rails on the cargo carrier. Mike was very helpful in getting us the car we wanted even though it wasn't on their lot. More

First car purchase - great experience! Highly recommended This was my first time purchasing a vehicle (Subaru Forester). Mike at Jackson Automotive was a very helpful, LOW-PRESSURE sales person. He clearly wa This was my first time purchasing a vehicle (Subaru Forester). Mike at Jackson Automotive was a very helpful, LOW-PRESSURE sales person. He clearly wanted to see that we left with the right car at a reasonable price. The entire team was incredibly friendly and respectful, and the deal that we worked out was fantastic. I couldn't be happier. If you're in the market for a Subaru, Mercedes, Volvo, etc., this should be your first stop. (Ask for Mike.) More

Kyle Horton, SELLER OF CARS, MAKER OF DREAMS The day before Halloween my wife mentioned something about a Subaru and I replied "U R A BUS", not only because I'm the sharpest marble in the house, The day before Halloween my wife mentioned something about a Subaru and I replied "U R A BUS", not only because I'm the sharpest marble in the house, but also because Subaru spelled backwards is... Well you get the point. Later that day while I was trolling the Internet--in between bathroom breaks, lunch, nap and smoke breaks--I found myself checking out the mystical mpg of a Subaru Crosstrek. "It Can't Be! I must investigate." I said to myself. Fast forward a few minutes later and I find myself scouring the car lot in search of this gas sipping prince of automobiles, the "Crosstrek". They had a few in stock. I came back to work and diligently finished my nap then started researching Crosstreks. Edmunds said "...Subaru Crosstreks are cars unicorns would drive if unicorns didn't have wings." and Jarrett McManis of MotorTrend reported "Subaru's Crosstrek's driving experience was like driving a Chariot of the Gods--It made me weep with humility." Dang... Pretty good reviews. So Halloween day I find myself in awe and wandering the Jackson Automotive car lot, drunk with excitement. I get up enough nerve to walk into the dealership and humbly ask if I can test drive a Crosstrek. Weird, but every time I said the word Crosstrek I could hear angelic trumpets blow in the distance. "Nice effect" I say to the salesman as we shake hands. He looks at me kind of funny, apparently he's oblivious to the angel horns. As we greet each other I say my name and he says his, "I'm Kyle Horton, SELLER OF CARS, MAKER OF DREAMS". He announces his title in more of a Dungeons and Dragons Wizard kind of way. I thought he was pulling my leg until he gave me his business card and sure enough his title was on it. In large type, all caps: "SELLER OF CARS, MAKER OF DREAMS". I was impressed and a little cautious. I asked him if he went to college to get a title like that and he told me he was born into it-- similar to Game of Thrones I guess. I tell Kyle I'm interested in test driving a Crosstrek (queue the trumpets) and he goes to get an assortment of keys and we walk outside. We're walking towards the Desert Khaki version and I tell him I'm not too interested in that color. If memory serves me correctly I think I said something to the effect that the color reminds of baby vomit colored Play-Doh. We quickly detour over to the blue 2013 Crosstrek. We hop inside and we're off to adventures unknown within the two square mile area of Sheraton Drive and I-75. The test drive was ok. Well it was more like ~meh. Maybe the build up and excitement was too great, after all I was expecting to see God or at the very least wet my pants due to overwhelming awe & amazement. Unfortunately I was simply "whelmed". Before I had a chance to tell Kyle my thoughts of the ride, he lapsed into this clairvoyant mental state and predicted that "He could see that my love and adulation for the car was truly heaven sent and there was no need to discuss the details any further". Then he handed me a pen and told me to sign on the line next to the X. I told him it was a nice car and everything, but I would have to think about it. He laughed a villainous laugh, actually it was more like a cackle, and asked me "What are you a girl? Did you forget your purse?! What's wrong with you, can't make an immediate decision, right on the spot about something that will only affect your life for the next eight to ten years?! C'mon! Man up!" then he started hitting me. Once his sales manager noticed the commotion he ran over and started punching and kicking me too. I've been in high pressure sales situations before, but the site of first blood made me realize these guys are really committed to selling me a car! They truly want me to have a positive car buying experience. We were all tired out after the brawl. The sales manager had crawled back into his office, nursing his wounds. I was splayed out on the ceramic tile floor of the dealership, broken and bloody. Kyle was propped up against a desk still racked and reeling from roundhouse kick to the jaw I landed before I got knocked out. As I was coming back to consciousness, Kyle blurted out "Forester!" I looked over at him and he said it again, this time louder. "Forester!" but with his busted lip it sounded like "Bloris-duh". We got to our feet and he pointed to a Subaru Forester and said "Tes' Dwibe Bloris-duh". Ooh... You want me to test drive a Forester?! I gotcha. So we hobbled out to the lot and got in a 2015 Subaru Forester and took off. Dang! It was there! The mystical magical driving experience I was expecting from the Crosstrek was actually in the Forester! The test drive was like test driving a symphony of Cherubs albeit with: a lot more horsepower AND terrific gas mileage AND a huge sunroof AND Bluetooth! When we got back to the dealership, I was weeping and trembling with joy. Only an hour ago I thought I had lost my religion and lost my faith in Kyle's abilities because the Crosstrek didn't do it for me. But with Kyle's guidance, patience, product knowledge and his mad cage fighting skills he knew the Subaru Forester was the right fit for me! I now see the full-on beatdown was necessary to get me on my way to a positive buying experience! I drove into Jackson Automotive unsure, meek and a mild mannered man. I drove away from Jackson Automotive, in my new Forester, a battle-hardened warrior confident that my all-wheel drive car will forever drive me into victory! Thanks again to Kyle, Tee, Mark and Robert! Here's to our new brotherhood! More

The best experience I've ever had buying a used car My 90 year old Mom needed a new car. She's still quite "with it" but terrified of going to an unfamiliar place. I called Jackson Automotive, formerly My 90 year old Mom needed a new car. She's still quite "with it" but terrified of going to an unfamiliar place. I called Jackson Automotive, formerly Jackson Old's. They had the perfect used car. Keenan Parrish treated my Mom as he would have his own, as did everyone else we encountered. Mom arrived a nervous wreck and left the confidant senior citizen she is. Thanks Keenan! More

2nd Volvo Purchase My husband and I purchased our first XC60 from Wendel Nelson at Volvo Macon-Jackson Auto Group about 4 years ago. Great "NO HASSLE" Dealership then a My husband and I purchased our first XC60 from Wendel Nelson at Volvo Macon-Jackson Auto Group about 4 years ago. Great "NO HASSLE" Dealership then and now on our second Volvo XC60 from the same dealership. We loved the model/make/quality/durability and beauty of our previous Volvo XC60. We traded for the new 2014 and once again, Wendel was awesome in handling everything for us. Especially, since we live about 2 hours away. We communicated by phone/fax with the details and he gave us top trade in value for our previous car. Then, all we had to do was ride up and pick up! Awesome and professional group! I would highly recommend Jackson Automotive to anyone! More