STAY AWAY FROM THIS 2011 VOLVO XC60, VIN YV1M5382072296181
STAY AWAY FROM SAN DIEGO VOLVO
If you’re looking to buy a used XC60 or car in general from San Diego Volvo, I implore you to read this story.
I purchased a used 2011 Volvo XC60 T6 AWD Premier SUV from San Diego Volvo in 2014. I spent an extra $2000 for an extended CPO warranty, and another $500 for the Enhancer Plus paint and interior warranty. Shortly after purchasing the vehicle I noticed the transmission was not shifting properly. Over the course of a year, scheduling a half dozen drop off and pick ups, Volvo of San Diego, denied any issue with the vehicle and refused to make any repairs. I had to demand that a regional service technician come out an inspection my vehicle. When the technician arrived, I was denied any access to the individual and the local service technician falsified the vehicles problems during the inspection. Insinuating the problem lay with the driver not the vehicle. I was allowed no follow up. I wrote three letters to department heads within the Volvo of Northern America corporation, relaying my concerns. I received one call back, stating they were going to stand by the assessment of their regional technician.
I had the car inspected by an outside ASE certified master mechanic, from a very well known shop in Escondido. Their assessment was that the valve body and all six shifting solenoids needed to be replaced, confirming there indeed was a mechanical malfunction. When confronted by this information, San Diego Volvo still refused to take any action.
I was preparing documents to file a small claims lawsuit when I noticed the clear coat on the vehicle was degrading. I filed a claim with Enhancer Plus under the paint warranty. They sent my vehicle to Bumper 2 Bumper in Kearney Mesa. The first time they had my car they only completed half the work, and damaged my vehicle. There are stains on the seat, overspray on the mirrors, dents and scratches on almost every panel. Enhancer asked that I return the car to have the problems corrected. The second time Bumper to Bumper had my vehicle for a month, barely finished the original warranty work, fixed none of the damage and added new damage. When Enhancer learned that the repairs for the damage from a credible shop was in excess of $6000, they refused any further assistance. Bumper 2 Bumper refused to provide any insurance information and I was forced to file a claim through my own provider.
When I learned that San Diego Volvo was interested in buying my vehicle back, nothing gave me more joy than to sell it back to them, transmission and body damage in all. This is a highly condensed version, I will be more than happy to provide any further details if it saves anyone the stress of what our family has had to deal with. Thank you for reading.
PLEASE STAY AWAY FROM SAN DIEGO VOLVO AND THIS USED 2011 XC60