I purchased the vehicle through the Costco program. When I contacted the Volvo representative who handles Costco, I told him that I would be out to purchase the car on November 25th. The dealership sold the vehicle to another dealership in Pasadena the week before I was to arrive. When I called to confirm my appointment for the 25th, they told me the car had been sold. Two days later, they said they could get it back. I purchased the car on Friday and they had to go and get the car Friday night. Luckily, I was still in town Saturday to pick up the car. When I got to my appointment on Friday, Nick was not ready for me. 40 minutes after my appointment, we got started on the paperwork. The process ended up taking 2.5 hours and it was an all cash deal. When I got to the dealership at the time I was told to be there to pick up the car on Saturday, again they were not ready for me. First, the license cover had to be swapped out. Second, the car had to go back to the detailer because it was not properly cleaned. Nettie, the Finance Manager was supposed to follow up with me regarding the Safe and Secure flyer that I left with her on Friday. I have still not received any follow up on this. Yesterday, I called Volvo USA in New Jersey to follow up on it myself. The contract stated that there were 120 miles on the car. When I got into the car on Saturday, there were 231 miles on the car. I was told that Nick would follow up on this to amend the contract for warranty purposes. I have heard no follow up regarding this. I feel as though I am being VERY generous giving 4 stars. Nick and Jack were very nice, but my entire experience with the dealership left me with the impression that the people that work at this dealership are not very organized.