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Volvo of Fresno

3.4

7 Lifetime Reviews

5212 N Blackstone Ave, Fresno, California 93710 Directions
Sales: (559) 226-5175

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7 Reviews of Volvo of Fresno

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November 07, 2018

"Volvo’s are great but..."

- SwedeRacer

I paid up front for lifetime oil changes. Now I’m being charged for oil disposal because you changed ownership and the new owner doesn’t want to honor the agreement so I need to go find a Lithia dealer.... bs On top of that I bought the car as a lease return and 6 months after purchase I found evidence of a covered up fender bender I was not advised of. Also there are several issues with the interaction between the infotainment system and my iPhone which should be addressed with a software update but Volvo doesn’t. Power, handling, safety, ride are all good but the numerous little issues leave me seriously doubting if I will buy another and I’m not sure I would recommend the brand

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Recommend Dealer
No
Employees Worked With
Domingo Macias
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
February 16, 2017

"Chip on shoulder service manager"

- flash

Under normal circumstances I would not go to this amount of trouble but I must make an exception now. Virtually every time I have either called or visited this dealership I have had a bad experience. The service manager at this store seems to have a chip on his shoulder and a very short fuse to boot. I called there today only to ask a simple question about a message my car shows on the dashboard. It says "overdue for service"...when the car had been serviced only 1500 miles earlier!!! This service manager seemed to think I was some village idiot telling me to "read the owner's manual to see what to do about turning that message off myself" rather than telling me what to do"!!! If this were only the first encounter I've had with this person I might have attributed his message as simply being "a bit harsh". But, since this is not the first encounter I've had with him I can only conclude he is congenitally hostile to people who ask him for answers to simple questions - as I did or tried to do. Bottom line: finding a different Volvo dealership is next on my schedule.

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Recommend Dealer
No
Employees Worked With
SErvice manager name unknown
December 03, 2016

"happy customer"

- Davidpcs

It was a happy and professional experience dealing with Nicholas and his associate. They made the buying experience painless and efficient. Volvo was an excellent choice and excellent car.

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Recommend Dealer
Yes
Employees Worked With
Nicholas
December 01, 2016

"Good not Great"

- Michael from Bay Area

I purchased the vehicle through the Costco program. When I contacted the Volvo representative who handles Costco, I told him that I would be out to purchase the car on November 25th. The dealership sold the vehicle to another dealership in Pasadena the week before I was to arrive. When I called to confirm my appointment for the 25th, they told me the car had been sold. Two days later, they said they could get it back. I purchased the car on Friday and they had to go and get the car Friday night. Luckily, I was still in town Saturday to pick up the car. When I got to my appointment on Friday, Nick was not ready for me. 40 minutes after my appointment, we got started on the paperwork. The process ended up taking 2.5 hours and it was an all cash deal. When I got to the dealership at the time I was told to be there to pick up the car on Saturday, again they were not ready for me. First, the license cover had to be swapped out. Second, the car had to go back to the detailer because it was not properly cleaned. Nettie, the Finance Manager was supposed to follow up with me regarding the Safe and Secure flyer that I left with her on Friday. I have still not received any follow up on this. Yesterday, I called Volvo USA in New Jersey to follow up on it myself. The contract stated that there were 120 miles on the car. When I got into the car on Saturday, there were 231 miles on the car. I was told that Nick would follow up on this to amend the contract for warranty purposes. I have heard no follow up regarding this. I feel as though I am being VERY generous giving 4 stars. Nick and Jack were very nice, but my entire experience with the dealership left me with the impression that the people that work at this dealership are not very organized.

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Recommend Dealer
Yes
Employees Worked With
Nick Toscano and Nettie Johnson
January 25, 2016

"Overseas Paris"

- greenman

Given the initial hiccup involving the original sales person leaving and the lack of clear documentation the subsequent efforts by the staff at Fresno Volvo to resolve the problems is commendable. Every effort was made to make sure the car I ordered was delivered as promised even though it involved an out-of-box approach. I thanks the Volvo America people for making sure the plans that were made to fly to Paris were completed as desired.

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Recommend Dealer
Yes
Employees Worked With
Avneet Brah & Jose Macias
January 23, 2016

"Very good"

- Eagle

Every service needed on my Volvo car is done in your service center and I have full trust in your technicians. Good job done everytime.

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Recommend Dealer
Yes
Employees Worked With
Jorge
January 13, 2016

"Assumptive Service Department"

- Frank

Dear LIthia Volvo, This is to inform you of my decision never to return to your dealership for service on my new S60 Volvo sedan. When I made the service appointment I was told the time needed to perform the needed service would be approximately 1.5 hours. I adjusted my day's schedule accordingly. Since I live some 50 miles distant from your facility I had to put off some important items such as banking, shopping and marketing. However, to make matters worse by the time the car was readied for me it was 3 HOURS LATER!!!! Accordingly, I was unable to take care of most of my day's needs because I could not perform them in time needed to me to return home during daylight hours. I have night blindness and do not drive at night because it is too dangerous for me and other drivers near me. My point is that no one on your service staff asked me if taking more time beyond the 1.5 hour oil change to download and update the cars computer software!!! Obviously your service department made the unilateral decision to just go ahead and to the download without informing me or asking me if I had the extra time for that function to be carried out! Had I been given the courtesy of being asked I would have replied "NO"!!!! The fact of your service department having just decided on its own to do that additional work and take that additional time was not only unfair but it was, simply put, an OUTRAGE!!! How dare they undertake that additional work and time without my permission????!!! If you treat your other customers in such a rude and unthinking manner your business cannot possibly endure! Lastly, your apologies fell completely flat and were obviously insincere and pointless. All such utterances did was deepen and worsen the situation in my mind! What a careless and thoughtless organization your business runs!!!! I shall not hesitate to advertise my experience at your store online wherever and as widely as I can!!! That will be the price for having misled and taken unfair advantage of a customer!!!! Sincerely, F. S. Lashbrooke c: General Manager c: Yelp c: Fresno Bee c: BBB, Fresno

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Recommend Dealer
No
Employees Worked With
General Manager and Service Manager
1
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