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Waldorf Chevrolet Cadillac - Service Center
Waldorf, MD
31 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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31 Reviews of Waldorf Chevrolet Cadillac - Service Center
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November 06, 2023
Purchased a 2020 Chevrolet Silverado from this dealer in 2020. I have been getting the service work done at Lexington Park Chevy because it’s much closer to my home. The truck has an intermittent “shudder” 2020. I have been getting the service work done at Lexington Park Chevy because it’s much closer to my home. The truck has an intermittent “shudder” when very light acceleration such as after a turn. Because it is intermittent, it took a while for Lexington Park to verify it. They said that they thought it was a transmission issue and I should take it to Waldorf because they have a transmission mechanic.I dropped it off on Sept 5 and I gathered some personal items. I explained to the service advisor the problem and left with my ride(wife). About a mile down the road she asked me if I got her sunglasses ($200 Costas) and I said no I forgot but they were in the glove box and no one should be going in there. After 2 weeks during which time I was conveying symptoms as well as the Lexington Park service advisor that said to have them call him and he could help with verification (I can provide screen shots of the conversation with Waldorf), I went to pick up the truck understanding that the problem is intermittent was willing to try again later, but then they hit me with a bill for $200 diagnostic fee even though the truck was still under warranty. One said “ well I have to pay the technicians. As I was leaving, one of the technicians (?) saw that I was very upset and he apologized and seemed to care, but no one else did. Then the next day my wife got in the truck with me and reached for her sunglasses and they were gone. So, in the end we are out $400 with absolutely nothing to show for it. Had all our service work done there on our 2016 Escalade , oil changes , tire rotations, etc until it was out of warranty , but I don’t think I will ever go back there. More
by Ralphowens434
Employees Worked With
Don’t know, don’t care
December 19, 2022
The dealership is very professional and always gets me in and out. The service department is always very helpful with any issues I have with my SUV. Highly recommend and out. The service department is always very helpful with any issues I have with my SUV. Highly recommend More
by Jeezy 2
Employees Worked With
Cheryl , Sheri , GM Brandon Turner , Heather LaFollette
September 23, 2021
I have been a customer of Waldorf Chevy Cadillac since 2017. Purchased my 2014 Cadillac SRX from this dealership. I have all my services repairs from this dealership, sometime sitting waiting for hours, 2017. Purchased my 2014 Cadillac SRX from this dealership. I have all my services repairs from this dealership, sometime sitting waiting for hours, but that's not my complaint. My headlight went out and I took it to them for service. Complaining that I took it to Advanced auto and they changed the bulb, but the light seem dim compare to the other light, so I brought my car into the dealership. I was told that the HEADLIGHT was over OXIDIZED causing dimness. They replaced the DRIVER FRONT HEADLIGHT ASSEMBLY for a price of $987.00 didn't check before I left which I should had. Check the next morning and the darn bulb was still dim. Took the car back and was told the reason why my bulb was still dim is because GM replaced the bulb with amore efficient bulb because they where getting complaints. So my problems is I really didn't need the Headlight Assembly after all, since it didn't. make a difference on the dimness. I should had been told about the new replacement bulb, but never was.. I wanted a reimbursement for cost , but was offer a free oil change and tire rotation which isn't even $200.00. I believe they could have change the other bulb to make it match at least. I was told if the bulb was change it possibly could cause additional damage really. I believe I should had been told about the difference in the bulb prior to the Headlight Assembly being install, because the bulb still looks dim compare to the other. I will be speaking to the Better Business Bureau and the Attorney Generals office. Unsatisfied Customer, More
by Emurphy
Employees Worked With
Dan the manager told me the above info.
August 26, 2021
This dealer does not accept Chevy Reward points = BIG FAILURE. And it seems to take much longer to do service than it should. Other than that, no issues. FAILURE. And it seems to take much longer to do service than it should. Other than that, no issues. More
by standishWW
Employees Worked With
Heather LaFollette
August 11, 2021
Unorganized favorite saying from supervision is I apologize. I get tried of hearing I apologize. I feel instead of apologizing make sure you people are doing there jobs. apologize. I get tried of hearing I apologize. I feel instead of apologizing make sure you people are doing there jobs. More
by Truck B.
Employees Worked With
Coustomer Relations , Heather LaFollette
August 06, 2021
I wouldn't recommend this dealership, because I feel they tried to work on/ charge me almost $ 1,600 worth of work that if I had read the drivers manual would have realized what I thought was a problem they tried to work on/ charge me almost $ 1,600 worth of work that if I had read the drivers manual would have realized what I thought was a problem was normal for the car to do that. They are clearly the experts so I took it to them and I feel that I was almost taken advantage of. lucky for me I decided to take it somewhere else. I Believe I spoke with Mr. Beavers (Service Advisor Manager)(not sure if the name is right) about the situation. He said all the right things and tried to make it right and I appreciated that but the damage that Richard Rogan (service advisor) had done was irreversible. To many details to explain. IF I GOT THE MANAGERS NAME WRONG I APPOLOGIZE. More
by 3DEE
Employees Worked With
Richard Rogan
July 06, 2021
A horrible experience from beginning to end. Would definitely not recommend this dealership. Woefully disappointing. Inept. Could not complete the work and then tried to overcharge me when the wo definitely not recommend this dealership. Woefully disappointing. Inept. Could not complete the work and then tried to overcharge me when the work was not done. Lies, Lies and more lies. More
by martymargolis
Employees Worked With
Heather LaFollette
February 03, 2021
Awesome customer service by all personnel. Thank you, they are always willing to help me. The service department is outstanding. I will continue to go. they are always willing to help me. The service department is outstanding. I will continue to go. More
by Latinaparnell
Employees Worked With
Heather LaFollette
August 28, 2020
Assistant at service department was excellent and bill my device advisor was ver nice and helpful excellent service. Will defend go back. Like I always do. device advisor was ver nice and helpful excellent service. Will defend go back. Like I always do. More
by Valenzuelamonica14
Employees Worked With
Bill
