I can't say enough about the poor quality of the "customer service" at this dealership. I mistakenly bought a 2019 RDX almost two months ago, and it's been in the service department twice now for multiple problems related to the technology package, which was the reason I bought the vehicle to begin with. Customers are made to stand around while the rep inputs information into their computers, and the actual waiting area is filthy. There are no vending machines. Today I was sent away in an older RDX which smells of smoke, and I was told they'd likely have to keep my car for "a few days". If you want actual luxury, go to Infiniti, Lexus, Audi, or BMW. This place is awful.