Walkers Renton Subaru

We recently purchased a use car from Subaru of Renton, we had to take it to the service department to have a couple of things done on it, I had the pleasure of dealing with paul monday all I have to say is h had to take it to the service department to have a couple of things done on it, I had the pleasure of dealing with paul monday all I have to say is hands down the best service experience I have ever had, he was wonderful he went out of his way to help me, gave me a loaner while they were fixing my car, explained to me what my car needed and fixed the issues immediatly, he was very understandable and kind and wanted to help. I would definatly go back after the wonderful experience I had thanks for all of your help Paul! More

This is the second time I came to Walker's Renton Subaru, the first time when my son got his first car, I dont remember the employees name but he did great job, and that car is still with my son and he still the first time when my son got his first car, I dont remember the employees name but he did great job, and that car is still with my son and he still loves it. Yesterday, my family went to Walker's Renton Subaru, the primary agent we came looking for was tied up with another customer that time, Mr contreras was so sorry, but he got us another agent Roman Shumiskiy who assisted us in everyway he can to help us find and get the right car we have been looking for. Roman is articulate and knowleadgeable. He gave us space when we needed it but knows when to jump in at the right time not to lose a sale. I respect him for that, and I saw everybody there is working as a team which is very good for a company to success. More

I love taking my car in for service. I always am greeted right away and everyone is really friendly. Awesome that you can book online. I have always had great customer service from Brad. right away and everyone is really friendly. Awesome that you can book online. I have always had great customer service from Brad. More

We purchased a 2009 Subaru WRX through Walkers Renton Subaru on Dec 17th. The vehicle at the time of purchase had just shy of 17000 miles on it. When it was purchased it came with only one key, and wi Subaru on Dec 17th. The vehicle at the time of purchase had just shy of 17000 miles on it. When it was purchased it came with only one key, and without any keyless remotes. So not only was it not convenient to not have keyless entry, any time we entered our vehicle the alarm would go off. We went in to the dealership to get two extra key copies and two keyless remotes. We were quoted $261 for the keys and another $324 for the remotes. This is something that would cost you, the dealership, well under $100 to supply for every used Subaru you sell and should come standard-- as it did with every other car we have purchased from a dealership. I could maybe understand not supplying this for cars sold outside your own brand, as the discount you gain wouldn't be there, but you are a Subaru dealership and you already can access these items without hassle. After going to the dealer repair center, they still are unable to program our keyless entry. We've had the car for 2 months now and still don't have keyless entry, and set the alarm off every time we enter the car. Quite frankly, this has been an enormous headache for something that should be very straightforward as a dealer to assist with. Further, less than two months after purchasing the vehicle (18000 miles) the clutch just went out. Driving on the freeway last night the car simply disengaged and quit. We are two weeks outside of the dealership warranty (3 years) and our "new" car is already up for a $2000 repair bill. Nothing like having an essentially new car towed on your way home from work and now are without a car. I had never thought a car purchase of a "good quality car" could go as terribly as it has and am sorely disappointed in the response from the selling agent. More

I like our service dpartment at Walkers. I love our service writer and contact Paul Monday. A straight shooter, honest and ethical. Calm and patient. Listens and solves. And follows up after in a non i service writer and contact Paul Monday. A straight shooter, honest and ethical. Calm and patient. Listens and solves. And follows up after in a non intrusive, very concerning way. Uses modern technoligy to contact me...uses his personal cell to text me while i'm in meetings to let me know how the car is doing. Treats me like I am his sister and therefore, I never feel "snowed," always-always feel he has my back. I appreciate that. Even called me when there was a deal going on that he knew I would appreciate. Love Love Love feeling a connection with my "shop." Love feeling respected as a woman, at "my shop." Love that when Paul is not in, any of his team mates can help me with as much passion and knowledge as he has. It's a nice, clean, professional atmosphere and I do feel like Paul and team go out of their way to make all things right and good every visit I have. Enough about Paul, the service team in the back have never let me down either. I had a noise, a service tech was in the front office and dropped what he was doing to drive around the block with me...you know the minute you drop off the car it won't make the noise for anyone else!! And yes, he heard it, confirmed what it was. I was coming back in a few weeks for service confirmed that the service could wait a few weeks and made notes in my "file" and we followed up in a few weeks. Made me feel more safe in my already safe subaru and not pressured into false sales of urgency...had to do it now type of mentality. I hope someone finds this post useful. I guess the biggest message is the trust I have for the front and back of this shop. A rare gem in a pile of stones. More

Longtime customer always treated with friendliness, respect and quality info about the car's condition and needs. Bought the car at the dealership when it had a different brand, but the servicing and h respect and quality info about the car's condition and needs. Bought the car at the dealership when it had a different brand, but the servicing and help continues despite the change. More

Our Subaru Forestor came with us to Washington from Hawaii. We found out that it had a head gasket problem and were told by another local Subaru dealer (not Walker's) that although it would normally b Hawaii. We found out that it had a head gasket problem and were told by another local Subaru dealer (not Walker's) that although it would normally be covered under warranty, since we bought the car in Hawaii, Subaru did not warranty cars sold in Hawaii. Hello! We ARE talking about the STATE of Hawaii, not the kingdom! When we came to Walker's Renton Subaru, I met Paul Monday. Paul explained how they worked with Subaru corporate and he was able to find a very workable compromise such that our Subaru was repaired and is covered by warranty. Paul took the extra time to understand what was needed and the extra steps to insure our vehicle was cared for and could continue to provide excellent service. Speaking of excellent service,,,,, that's what Paul Monday does! Thanks Paul! We will bring all our business to Walker's Subaru, both new and repair and are already telling our friends. More

I purchased my car here a few years ago and have taken it to the Service center for maintenance and repairs every since. They do a great job, always have a loaner and the waiting area if you have to stick a to the Service center for maintenance and repairs every since. They do a great job, always have a loaner and the waiting area if you have to stick around is comfortable with wifi to work. Probably not the most competitively priced, but I like the security of knowing the techs know the car well and are qualified to do the work. While I like the Service center a lot, I don't care for the Sales side at all. I found them to be the stereotypical slimey car salesmen you want to avoid, and 3 yrs later, when I went back, I found the same, and would not purchase another car at this location, but I would use the Service center. More

As a disclaimer, this marks my first car purchase. Thus anything written should be taken with a grain of salt. Overall it was a good experience; hesitant to say excellent, only because this is the first d anything written should be taken with a grain of salt. Overall it was a good experience; hesitant to say excellent, only because this is the first dealership I have dealt with. The positive: My experience was overall quite pleasant. I didn't feel pressured when making my decision and David was able to work with my budget/lack of credit (just being out of college), etc. The staff (David and Roman) were very attentive, patient, and understanding throughout the process. I feel I was sold a quality vehicle, at a reasonable price. The service QUALITY at the associated Subaru Repair shop is excellent. They take care of things promptly and to specification with attention to detail. I can say that Kim Meyers from the Repair shop has been very helpful; she has all the answers and is on top of what's going on. Go to her if you seek realiability, HONESTY, and helpfulness. The negative: I may have overpaid (albeit I'm not sure by how much). I recognize this is my fault, since I should have been more direct with my negotiation. I paid approximately the KBB value, but I'm sure I could have talked it down a bit. In any case, I would suggest that going to ANY dealership the customer should set a maximum they are willing to pay for a particular vehicle and not be talked out of that price. The paper work took quite some time (4 hours). Since this is my first time buying, I'm not sure if this is average or not. The PRICE of service at the associated Subaru Repair shop is quite high. The labor is expensive compared to that of boutique shops (the primary source of price difference). This may be worth it, since you're dealing with Subaru specialists and they do quality work. Just something to think about... More

absolutely straightforward sales professional, honest, clearly a subject matter expert on the vehicles, broadly knowledgable and shared information in understandable way. No games, no ploys. Good soul. clearly a subject matter expert on the vehicles, broadly knowledgable and shared information in understandable way. No games, no ploys. Good soul. More