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Walkers Renton Subaru

Renton, WA

3.8
1,411 Reviews

555 SW Grady Way

Renton, WA

98057

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Showing 1,411 reviews

August 09, 2023

The $175 diagnostic fee they changed me to diagnose a grinding problem under the hood was wasted money. They missed the real problem, and came back with recommendations totaling nearly $15,000 in mostly More

by CAROLLYNNLO
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Tyler Dixon, Valeria Fortin
Aug 09, 2023 -

Walkers Renton Subaru responded

Hi Carolynn, thank you for taking the time to give us this feedback. We apologize if there if there was any miscommunication during your service process with us. We are happy to hear you have since serviced your car successfully and it is back on the road! We hope your conversation with our Service Manager was helpful and that he was able to clear up some things. Please let us know if there is anything that we can do to make this right for you, we would love to invite you back in to our shop! Have a great day!

August 07, 2023

Tried to tell me they couldn’t do service because car had after market part. I bought this car from this dealership. Never changed a part. When I saw car for first time it still had factory protective film o More

by dagdowns
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Dane Croxton
Aug 28, 2023 -

Walkers Renton Subaru responded

Hello, after speaking with management it looks like this issue has been resolved. Please message us if there is anything further we can assist you with. Thank you!

August 05, 2023

I have been driving a Subaru from the last 17 years. On top of that I have gone to the same dealership. I guess that says it all. More

by acevedofabiola34
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Justin Guddat
Aug 07, 2023 -

Walkers Renton Subaru responded

Thank you for being such an incredibly loyal customer! We look forward to seeing you soon!

August 04, 2023

Justin was very helpful and Brian is always a great help as well and just a text away. More

by samrclark89
Recommend Dealer
Yes
Employees Worked With
Brian Saeteurn, Justin Guddat
Aug 07, 2023 -

Walkers Renton Subaru responded

Thank you very much for taking the time to leave us a review!

August 04, 2023

I was told on the phone and in person by Matthew the oil change would take only an hour. And it was! More

by KGLEW51
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matthew
Aug 07, 2023 -

Walkers Renton Subaru responded

Thank you!

August 04, 2023

Thank You, Aaron , Tyler, Taylor and the mechanic . They took great care of me .They gave me a loaner car which helped me a great deal.since I'm a patient at Seattle Cancer Care and needed a car while More

by ELIZABETH-DONOVAN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tyler Dixon, Aaron Taylor, Taylor Rupp
Aug 07, 2023 -

Walkers Renton Subaru responded

Thank you for this fantastic review, Elizabeth, and for being such a great customer! We look forward to seeing you back in the future.

Aug 08, 2023 -

ELIZABETH-DONOVAN responded

Thank you for your help at a tough time. I'll be back i only use your service because I can depend on you and know my car will be fixed . Thank you for your kindness and good work. As a woman I know I can trust Subaru.

Aug 08, 2023 -

Walkers Renton Subaru responded

That makes our hearts happy. Thank you!

August 03, 2023

Overall, I've been quite pleased with the service and I trust them. The folks at the service desk have always been friendly and helpful. More

by gmchambers
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Andrew Shumate, Dane Croxton
Aug 07, 2023 -

Walkers Renton Subaru responded

Thank you for taking the time to leave us a review and for being a great customer, gmchambers!

August 02, 2023

Fair and straightforward negotiation, with good explanation of the car features. Felt like employees had my best interest in mind for the most part More

by rhendric
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jhamal Tipton, Michael Yadon
Aug 07, 2023 -

Walkers Renton Subaru responded

Thank you for taking the time to leave us a review and for being a great customer, rhendric!

August 01, 2023

Excellent customer service, and great communication with updates. I appreciate all that your team does to keep my Subaru in good working order. Thank you! More

by mjlandsverk13
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Andrew Shumate
Aug 07, 2023 -

Walkers Renton Subaru responded

Thank you for taking the time to leave us a review and for being a great customer, mjlandsverk!

July 31, 2023

Service was good and prompt. Ignition interlock was violated despite extensive conversation, which cost me $135 and my lunch hour due to their technicians mistake.. More

by amelie.mustard
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Fargol Rezaei, Valeria Fortin
Aug 07, 2023 -

Walkers Renton Subaru responded

Hi Amelie, We want to apologize for any miscommunication there might have been at our service department. Our customers come first, and we want to make sure you are always aware of what is being done with your car. We have shared this with management. There have been a few new hires in the building, which seemed to have contributed to your experience. We appreciate your patience with us. Please reach out if there are any further questions or concerns. Sincerely, Walker's Renton Subaru

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