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Walkers Renton Subaru

Renton, WA

3.8
1,411 Reviews

555 SW Grady Way

Renton, WA

98057

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Showing 1,411 reviews

July 21, 2023

Polite customer service people that explain everything clearly. Clean waiting room with plenty of seating. More

by IDRAFT80
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Justin Guddat
Jul 24, 2023 -

Walkers Renton Subaru responded

IDRAFT80, we are so pleased to hear that you enjoyed your experience in our Service Department. We can't wait to see you back in the future. Thank you!

July 20, 2023

Excellent! The service was excellent and Justin's communication was excellent as well. The service was excellent and Justin's communication was excellent as wel More

by rodneyandkellie
Recommend Dealer
Yes
Employees Worked With
Justin Guddat, Justin Guddat
Jul 24, 2023 -

Walkers Renton Subaru responded

So great to hear, rodneyandkellie! Thank you for being such a fantastic customer, and we can't wait to see you back in the service department in the future!

July 20, 2023

Explained the process and sequence. Kept me updated and informed Upfront about the cost of each repair More

by RWWALLACH
Recommend Dealer
Yes
Employees Worked With
Andrew Shumate, Andrew Shumate
Jul 24, 2023 -

Walkers Renton Subaru responded

Thank you for the awesome review and for being such a great customer, RWWALLACH!

July 20, 2023

I have always had excellent service with Walket Subaru. I will continue to use them More

by jerrybeavers2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Valeria Fortin
Jul 24, 2023 -

Walkers Renton Subaru responded

That is so great to hear, jerrybeavers2! Thank you!

July 20, 2023

Took my car in for service and software update. The software update was done. The service also was done and all checks showed good. I was kept informed the whole time. Thanks Andrew! More

by r.caldwell
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Andrew Shumate
Jul 24, 2023 -

Walkers Renton Subaru responded

Thank you for the positive review, r.caldwell! We hope to see you back soon!

July 18, 2023

My experience at Walkers was quick and efficient. Everything went well. However I tried to make a service appointment and was told that I didn’t need one. Then when I got there he asked if I had an a More

by Boanddawn.dc
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Taylor Rupp
Jul 19, 2023 -

Walkers Renton Subaru responded

Thank you very much for this review, Boanddawn.dc! We apologize for the confusion we may have caused you, we will use your review as a learning opportunity. We look forward to seeing back sometime soon!

July 17, 2023

Fast easy courteous professional accurate work That's all I don't have any more words for you More

by ajbreigenzer
Recommend Dealer
Yes
Employees Worked With
Justin Guddat, Justin Guddat
Jul 19, 2023 -

Walkers Renton Subaru responded

Thank you very much for taking the time to leave us this review!

July 17, 2023

I am pleased with the service I received. I don’t quite understand why such a long wait time More

by csybilb
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Taylor Rupp
Jul 19, 2023 -

Walkers Renton Subaru responded

Hi, csybilb! We apologize for the long wait time- sometimes our service drive can get a bit backed up on busy days. If ever needed, we always have loaner cars and shuttle services available. Thank you!

July 15, 2023

Clean. People are friendly and are great in explaining answers to questions. Have nice placement of chairs for those who wait for their car. More

by JERNQUI
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Efren DJ Chavez, Andrew Shumate
Jul 19, 2023 -

Walkers Renton Subaru responded

Thank you for this kind and detailed review, JERNQUI!

July 14, 2023

Taylor authorize to have work done on my car after I specifically told that I wanted to be notified before doing anything to my suv I told her I was staying in the building while my car got done . She h More

by anahdst
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
None
Aug 07, 2023 -

Walkers Renton Subaru responded

Hi anahdst, I'm sorry to hear that you had a negative experience at our shop. I understand that you were specifically told that you would be notified before any work was done on your car, and that you were not happy with the price of the service. I've investigated the matter, and I've spoken to Taylor. She tells me that she did speak to you before she authorized any work to be done, and that you agreed to the price of the oil change and the additional filter and bulb. She also tells me that she was called away to an emergency, and that she left the invoice with another service advisor at the desk. I understand that you're frustrated, and I apologize for any inconvenience this has caused. If you would like to still speak with our manager, please reply to this response. I hope that you'll give us another chance to earn your business. Sincerely, Walker's Renton Subaru

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