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Walkers Renton Subaru

Renton, WA

3.8
1,411 Reviews

555 SW Grady Way

Renton, WA

98057

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Showing 1,411 reviews

July 13, 2023

Justin is amazing he solved 2 issues and got both done faster than expected. Want him on my service order every time. More

by 2glacier
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Justin Guddat
Jul 13, 2023 -

Walkers Renton Subaru responded

Thank you very much for taking the time to leave us this review, 2glacier!

Jul 13, 2023 -

2glacier responded

Thank Justin!!!

July 13, 2023

Service department did not listen to car concerns and they did not action what they said they would. More

by kpineda07
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Dane Croxton, Taylor Rupp
Jul 13, 2023 -

Walkers Renton Subaru responded

Hi kpineda07! If possible, we would love some more information on what you are referring to. We would like to get this figured out and help you out to the best of our ability. Please message us on Google at your earliest convenience. Thank you!

July 13, 2023

I had made an appointment but it took 4+ hours to do an oil change & windshield liquid wasn’t topped. I specifically said please also check the fluid cause I get notification on the screen that it’s low. More

by Suzi
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Fargol Rezaei
Jul 13, 2023 -

Walkers Renton Subaru responded

Hi Suzi! If possible, we would love some more information on your experience. We do a full inspection on every service, which includes checking fluid, and we always top off wiper fluid. We would like to get this figured out and help you out to the best of our ability. Please message us on Google at your earliest convenience. Thank you!

Jul 14, 2023 -

Suzi responded

1)I had made an appointment for 11 for oil change but my car was done by 5 PM because you were backed up. During the wait, nobody notified me what the expected wait is. 2) I specifically told the girl who took my key that there’s washer fluid low sign that comes on the dash and id like that taken care of. I made a full payment for the oil change service but didn’t get the full service because whoever did it, didn’t check the washer fluid. If I knew how to do this stuff, I wouldn’t have made an appointment I would have just done it myself. Now I have to go somewhere else to get the washer fluid done. I don’t think I’ll be coming to your store or recommend it to anyone.

July 13, 2023

The service center needs to do a better job with their scheduling. My service should have been completed the day that I dropped off my car, but due to a "black log" of services I had to wait till the next More

by anzlovarij
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Fargol Rezaei, Justin Guddat
Jul 13, 2023 -

Walkers Renton Subaru responded

Hi anzlovarjj! If possible, we would love some more information on your experience. We would like to get this figured out and help you out to the best of our ability. Please message us on Google at your earliest convenience. Thank you!

July 13, 2023

Was out to my vehicle early to set up the appointment and keep me informed of our progress promptly, and answered all my questions More

by sctydog7766
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Justin Guddat
Jul 13, 2023 -

Walkers Renton Subaru responded

Thank you for the awesome 5-star review, sctydog7766!

July 13, 2023

Did not reset notifications on car so they keep reminding me I need an oil change, check my tires, inspection etc, More

by Alise
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Taylor Rupp
Jul 13, 2023 -

Walkers Renton Subaru responded

Thank you for the informative review, Alise!

July 13, 2023

Friendly and attentive staff, clean and neat. Employees are patient with customers and listen to their needs. More

by ericas92
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Calvin Vo, Michael Yadon
Jul 13, 2023 -

Walkers Renton Subaru responded

Thank you for the 5-star review, ericas92 and for being such a great customer!

July 12, 2023

Very friendly staff, outstanding service would recommend to anyone who is thinking of buying a Subaru. More

by ezenzen
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jared Spencer, Michael Yadon
Jul 13, 2023 -

Walkers Renton Subaru responded

This review made our day, ezenzen! Thank you very much for taking the time to write this!

July 12, 2023

Pleasure to work with, great customer service, and quick service. Jhamal ensured we were able to come to an agreement that worked for both parties and I walked away happy. More

by lency24
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jhamal Tipton, Michael Yadon
Jul 13, 2023 -

Walkers Renton Subaru responded

Thank you for the awesome review, lency24!

July 12, 2023

I think more care could have gone into explaining the warranty costs before making me sign the paperwork to a car. More

by carbuyer
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Michael Yadon
Jul 13, 2023 -

Walkers Renton Subaru responded

Hi carbuyer, Thank you for taking the time to share your feedback with us. We're sorry to hear that you had a negative experience with our Sales Department. We understand that your expectations were not met, and we want to do everything we can to make things right, as this is not indicative of our company values. We'd like to learn more about what happened so that we can improve our service. Would you be willing to contact us directly so that we can discuss this further? You can just send us a message through Google. Thank you again for your feedback. We appreciate your help in making our business better.

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