Walkers Renton Subaru

WORSE DEALERSHIP I'VE EVER DEALT WITH... They said I'm approved, then went to finance then they said needed a co-signer, had my mom co-signed, agreed on numbers, went to finance & signed pape They said I'm approved, then went to finance then they said needed a co-signer, had my mom co-signed, agreed on numbers, went to finance & signed papers. 4 days later, they called saying banks didn't approve & they wanted to car back. I dont understand why they let things like this happen. Why do they even let you take a car home then call you a few days back saying you have to return it. We had to go back 4 times. Time wasted, credit pulled multiple times. I had to go straight to the dealership to return the car after getting released at the hospital. Manager called ! Said they said to take it back to the dealer & they will swap it with another vehicle & when we got to the dealer, he made it seem like he's doing us a big favor by trying to get us approved on a lower amount vehicle, but they should be doing it in the first place since theyre the one who made a mistake. I just cant believe this happened. They gave me assurance that I will get approve no matter what right when I walked in to check the car I want. Sales rep even said I didnt need a co-signer AT ALL just basing on my credit. I just had a c-section 2 weeks ago then admitted again at the hospital 3 days ago & this is what I dealt with. SUBARU PEOPLE, please don't let this happen to anyone in the future. It's really not a fun feeling.... More

Best car buying experience ever! When I first came to Walker's, I was immediately greeted by Diane, quite possibly the nicest saleswoman I have ever met. I told her what I was looking When I first came to Walker's, I was immediately greeted by Diane, quite possibly the nicest saleswoman I have ever met. I told her what I was looking for, an impreza with a very moderate lease, and she went to work. Not only did she find and secure the exact model, color and transmission that I wanted, (which apparently is incredibly hard to come by) but she also bent over backwards to work the numbers so I could have the lowest possible payment within my comfort zone. No pressure whatsoever. She took the time to go over and explain absolutely everything leaving no stone unturned, and didn't push me to make any decisions I wasn't comfortable with. So, if you want a truly honest and comfortable car buying experience with no sleazy gimmicks, I highly recommend you visit Diane and the friendly folks at Walker's. You won't regret it!!! More

Shady financing and unethical staff This dealership informed me that their owner had approved my deal - and confirmed that all was well. On the fourth business day, I was called and info This dealership informed me that their owner had approved my deal - and confirmed that all was well. On the fourth business day, I was called and informed that no, my financing had not been approved and they were still trying to close the deal. I became worried and contacted my sales person, Nick, who informed that all was well and this was merely a formality. The next week, after having had the car for nearly 10 days, I was called by another staff in finance to tell me that they had finally closed the financing and now, I would be paying $200 more per month! Unbelievable scam going on here. I promptly retrieved my current lease and am in the process of buying a Toyota instead - and, because they (Toyota) didn't want me to go through what I just described, they assured me I was approved then and there on the spot. Shop around, there are ethical and upstanding dealerships out there; this isn't one of them. More

Used car was exactly as advertised I purchased a used MX-5 Miata at Walker's Renton Mazda. My experience was excellent through out the entire review and purchase process. Highly re I purchased a used MX-5 Miata at Walker's Renton Mazda. My experience was excellent through out the entire review and purchase process. Highly recommended. More

Diane Baldwin was amazing! My total car buying experience was perfect thanks to Diane! I will definitely be working with Diane again when it comes to getting my next Subaru, an My total car buying experience was perfect thanks to Diane! I will definitely be working with Diane again when it comes to getting my next Subaru, and I will be recommending her to friends and family when they are ready to purchase/lease a new vehicle. Thanks Diane! More

Purchased a new Subaru Legacy 3.6R Bernie Hardtke was a great to work with! I would highly recommend contacting him if you are considering the purchase of a Subaru. He was very friend Bernie Hardtke was a great to work with! I would highly recommend contacting him if you are considering the purchase of a Subaru. He was very friendly, "soft sell", knowledgeable and worked to get us a very good deal on a new Subaru Legacy. More

Trey is one amazing person!! Trey, was courteous, objective,sincere and extremely knowledgeable on the questions we asked about the 2016 Legacy Subaru. I have had previous experie Trey, was courteous, objective,sincere and extremely knowledgeable on the questions we asked about the 2016 Legacy Subaru. I have had previous experiences in my adulthood with sales personnel that all I wanted to do was take off running and not look back. Trey was the exception, he made my wife and myself comfortable and at ease the whole time. lUpper managment give this man a raise or a Cruise!! More

Outstanding customer service. I was in the beginning stages of looking for a safe, small, and efficient vehicle to replace the ancient car with 200,000k miles my wife and I inherit I was in the beginning stages of looking for a safe, small, and efficient vehicle to replace the ancient car with 200,000k miles my wife and I inherited. Trey Castles at Renton Subaru called me back the same day I sent my emailed inquiry about a Subaru CrossTrek. He was pleasant and calm on the phone, and in the next 20 minutes, he had helped me figure out that leasing was the best option for my wife and I and that the Impreza was probably a more realistic vehicle for our price range. Because he spent so much time with me on the phone and because he did not pressure me at all, I set up an appointment to come test drive an Impreza within the week. When my wife and I arrived for the test drive, Trey was incredibly courteous. He spent upwards of an hour with us. Three things about Trey stood out. First, he listened to us. Second, he was able to crunch some preliminary numbers and give us ballpark estimates for our lease payments on two different Imprezas (same car, with two different trim levels). After our test drive, we were able to go home equipped with the financial information that we needed in order to figure out if the Impreza was in our budget. Third, he was incredibly responsive. He maintained the perfect amount of contact with us during the sales process to keep us apprised of the car’s arrival date and to answer our questions. We leased our 2016 Impreza from Trey on March 13. It is the first new car we have ever owned, and my wife and I couldn’t be more excited. Not only did we get the car we need and the car that best suits our lifestyle and budget, but we were able to lease it from a truly exceptional sales individual. We are deeply grateful to Trey, and to the rest of the crew at Renton Subaru, for making this leasing process smooth and stress-free. More

Best car buying experience We contacted Joel Carlson by phone and got the deal started. Joel followed through with everything he said he would. When the new car arrived at the d We contacted Joel Carlson by phone and got the deal started. Joel followed through with everything he said he would. When the new car arrived at the dealer and we went to pick it up the promised deal was honored, no hassles. The new car was clean and ready to go. Finalizing the paperwork with Lap was also an easy no hassle/pressure experience. Good Job Fellas... More

Second Purchase from Joel - Great, Again! I just purchased my second Subaru from Joel and it couldn't have been a better experience. I bought an XV Crosstrek from him two years ago and he was I just purchased my second Subaru from Joel and it couldn't have been a better experience. I bought an XV Crosstrek from him two years ago and he was great to deal with. Recently, I found that I just couldn't do without the new BRZ. I found the one I was looking for on another dealer's website but called Joel and because he is an absolutely professional, honest salesman. I told him that I really only wanted to buy from him and asked if he could take a look at the car I wanted. He worked a great deal for me with fantastic trade-in on my Crosstrek, and two days later I drove off with the exact BRZ I wanted. He even arranged to have it picked up within less than 24 hours from a dealership two-hundred miles away - no joke. The financing, management, and service folks are are great to deal with, too. When it's time for my next Subaru, I'll undoubtedly be calling Joel. More