Walkers Renton Subaru

Buying a Subaru with great help I called Walker Subaru and spoke with Mark Wilson. I did not feel pressured....I was anticipating this when I called. I was pleasantly surprised when I called Walker Subaru and spoke with Mark Wilson. I did not feel pressured....I was anticipating this when I called. I was pleasantly surprised when he made me feel comfortable talking about Subaru's More

New Car Great service throughout the transaction! Very understanding while I was picking colors and options. Also it was helpful to have a training session in Great service throughout the transaction! Very understanding while I was picking colors and options. Also it was helpful to have a training session in the car! Thanks! More

Very smooth experience, great to work with Rick Just purchased a 2015 Subaru Impreza from Walker's and it was a very smooth experience. Everyone I worked with was very nice, especially Rick Sutorius Just purchased a 2015 Subaru Impreza from Walker's and it was a very smooth experience. Everyone I worked with was very nice, especially Rick Sutorius who answered every question I had and didn't try to oversell me on things I didn't need. Would highly recommend buying from Walker's and working with Rick. More

Like dealing with teenagers I purchased a vehicle from these guys a little over a week ago. Overall sales experience/test drive etc was pretty good. Dealt with Rick and Brandon, I purchased a vehicle from these guys a little over a week ago. Overall sales experience/test drive etc was pretty good. Dealt with Rick and Brandon, ended up leaving with the vehicle and was happy with it. At the time of signing the contract, I wrote a check for about $5K and we did finance through my bank for the remainder. Mike (the finance manager) wrote everything up and I was on my way. Drove the car the first day and the second, and then had to leave on a business trip for the week. Got back, and there was a service employee (Mark) at my door. He said that they didn't have the down payment I had given them. I had a brief conversation with Mike again and he asked me to check and see if it had cleared my bank, maybe the paperwork just got messed up or something. I said fine, I'd do that and then call him back. So I call the bank. Check never cleared. OK. I go grab my checkbook and locate the carbon copy of the check I wrote and gave to Mike. Call Mike back an hour or so later, but I get the front desk, who tells me he's busy and they leave a message. Mike never calls me back. The next day, I go in for some dental work. I come home and Mark is at my door again and Mike is calling again. This time they're here to collect the car. Mark has me talk to the owner, or general manager, or somebody high up, who launches right in and begins berating me the second I get on the phone. He tells me I never called them back or followed up and I never gave them the check etc etc etc. I tell him that is untrue, that I had given them the check and even had the carbon copy in my checkbook, and was willing to give him another check right then and there. None of this mattered to the guy, who only took a more aggressive tone and tried to lecture me about being responsible and so forth. The whole time I'm trying to argue with him while half of my face in numb from the dentist still and I'm thinking that a little bit of diplomacy could solve this very easily. Instead I get to deal with abusive language from the manager/owner whoever that no customer should ever have to deal with. Last time I shop here, that's for sure. TL;DR -> owner called me up and cussed me out because he lost the check for my down payment. xxxxtard. More

Professional and customer friendly car buying experience My 2012 Subaru Impreza was coming off lease. I had purchased it a Walker's and so when it was time for me to decide to replace or purchase, I went ba My 2012 Subaru Impreza was coming off lease. I had purchased it a Walker's and so when it was time for me to decide to replace or purchase, I went back to Walker's to determine my options. I ended up trading in my 2012 for a new 2015. Walker's made it extremely easy. I worked with Aaron Wilmot who was very knowledgeable and professional to work with. He worked with the sales manager to get me the deal I needed. This is the 4th car I've purchased from Walker's (3 Subaru's and one Mazda) and have been treated very well in each case. This is a very friendly, customer focused team. More

Very Easy to Work w/, Helped me Get My Dream Car I came to Walker's Renton Subaru looking for a new Impreza Hatchback. On my first day there, Luther did a great job of explaining to me why Subaru is I came to Walker's Renton Subaru looking for a new Impreza Hatchback. On my first day there, Luther did a great job of explaining to me why Subaru is the best brand for me and all the great features that set Subaru apart. In the next few days I went to a few other Subaru dealerships, but quickly realized that Walker's customer service would best suit my car search. Trey was my salesman and was very flexible in getting me the car I wanted at a price that worked for me. The price we agreed on was very fair and much better than I expected. For my first car-buying experience, this was wonderful as I was quite nervous to enter into the negotiation process, but Trey did a great job of getting back to me in a timely matter and treating me respectfully and with great customer service. I could tell that he really wanted to help me out the best that he could. I would definitely recommend this dealership to a friend. More

Should have listened to friends I stopped in for an oil change and ended up looking at the used car inventory. I was approached by a salesman who was really nice. I was not planning I stopped in for an oil change and ended up looking at the used car inventory. I was approached by a salesman who was really nice. I was not planning on buying a car, but after test driving a few, I ended up making an offer. I bought it after reaching an agreement that I would pay said amount if they replace the front bumper (scraped, damaged, looked rough) and the driver mirror which was taped on with electrical tape.. I made an appointment to get those things done. My salesman (Chris) was very nice and drove my new purchase home while I drove my daily home. Chris in used sales and Lenny in service are the only reason I am doing this review or there would have been no stars to give or any more time to waste. Fast forward to that afternoon. I drove the new car that night and I go to roll my passenger window down. It starts to go down and then starts sticking and squeaking. I immediately stopped and rolled up the window. It has not gone back down since. I called the dealership the next morning and reported the issue to a used salesman (forgot his name). He said "wrong department" and immediately transferred me to service. I explained what happened to the serviceman and he was shocked. He said that was not how they did business there especially if the car just left the lot and transferred me back. I got the same salesman who immediately sent me back to service. I waited on hold and service picked up. He ended up having to go down there and tell them handle this. He apologized profusely. I then got back to used sales and they went to transfer me again. I told them to get me a manager immediately in a firm voice. I felt because this salesman was not involved in the phone tag game. He agreed that this was out of hand. He took my name and number and promised he would forward it to the used sales general manager. He called me back later that day and said they would do what they could when I brought it in for the bumper. Fast forward a week. I waited an extra week so they could install my bumper, my mirror, and touch up some paint spots. They left it in the used lot so I could pick it up late. I found it odd that I was prompted to sign my pick up paperwork without being able to inspect the work first. RED FLAG. I get to the car and go to drive it home. The window still does not go down. I am furious at this point and keep driving. I contacted them the next day and they apologized. They basically said the price of that part and the labor price. I can do it myself. I can also not recommend this place. False promises and lies with a few diamonds in the rough. I should have listened to my friends about this place. Sad. More

Best experience with a car salesman ever!!! My car was totaled and I had to find a car fast. Rick wasn't pushy, he was knowledgeable and made the process less stressful. My car was totaled and I had to find a car fast. Rick wasn't pushy, he was knowledgeable and made the process less stressful. More

A Great Experience. After a bumpy start, the service center was proactive in making sure that everything was taken care of to my satisfaction. Kevin and Dan were a pleasu After a bumpy start, the service center was proactive in making sure that everything was taken care of to my satisfaction. Kevin and Dan were a pleasure to work with. I will be returning! More

Great service! I bought a Forester from Barry Mercer. He is very friendly and helpful. Good knowledge about the car. He also spent time to show me the features of I bought a Forester from Barry Mercer. He is very friendly and helpful. Good knowledge about the car. He also spent time to show me the features of the car in details! More