Walkers Renton Subaru

So my wife and I started looking and researching the Subaru Outback when we discovered one online that was marked as "Certified Pre-Owned" which entitles the car to an extended manufactureres warranty. Subaru Outback when we discovered one online that was marked as "Certified Pre-Owned" which entitles the car to an extended manufactureres warranty. This certification was one of the main criteria we had for a used vehicle. We found a used Outback with only 3,000 miles on it and looked beautiful. I pulled the Carfax on it and sure enough there was the validation "Certified Pre-Owned" so I felt good about going to look at it and give it a spin. When we got to Walker's Subaru there was a young man there to show us the vehicle - his name was James and he was very friendly. After talking to him for about 5 - 10 minutes some other guy named Roman steps in and starts telling us that the car is NOT a Certifed Pre-Owned car but that he could "make it one" if it had the pink slip in the glove box that includes a 160 point inspection. Well what do you know, that slip was there alright and he showed it to me. He said the process wasn't final and that there is a "second step" to finalize it as Certified. He said it costs the dealership $2500 but that he could do it for $1500. When I showed disinterest in this notion he said ...ok....ok...."the lowest I can go on that warranty is $1000". I was so put off by this guy. First of all, what happened to James (the nice friendly guy we first met) and what's up with the BAIT AND SWITCH!!! I told my wife we were going home and we did. I left upset and confused. When I woke up the next morning I was still upset so I called to speak with the manager but got the total run around and still I don't know who the REAL manager is! I said look, it's already Certified and I want it for the price its listed at AND I want you to switch the fabric seats for leather ones. They did it. They knew they were wrong. They knew they pulled some shenanigans on me and my wife and made it right. But I'm still bitter. It was my first experience with a Subaru dealership. We now own our very first Subaru and we love it but we don't love the experience we had in obtaining it. If I every buy another Subaru it won't be from Walker's. By the way, when we finalized the deal we made sure to work with James - he's a good kid but if I were him I'd look for another job. Lap Nguyen was cool too - he was very professional and a pleasure to deal with. P.S. They could have put gas in the car, washed it, vacuumed it, and pretended to have good customer service. That might have helped a bit. More

We had a great experience at Renton Subaru. Roman is friendly, respectful, and knowledgeable. We did not feel any pressure/rush of making decisions what car to buy. Thank you. Rose family friendly, respectful, and knowledgeable. We did not feel any pressure/rush of making decisions what car to buy. Thank you. Rose family More

We were impressed with Roman's knowledge of every detail about the car, his patience in giving us time to think and compare, and his graciousness in general. He was fun to talk to and seemed incredi detail about the car, his patience in giving us time to think and compare, and his graciousness in general. He was fun to talk to and seemed incredibly experienced with cars. We feel that we got a fair price--and the car checked out completely when we took it to our mechanic the next day. Overall our experience at Renton Subaru was positive and we would definitely recommend them to others. More

I quite enjoy my experience in Walker's Renton Subaru. Jerry is very helpful and patient. This is our first time to buy a Subaru. We were kind of nervous when we step into the showroom. Jerry ans Subaru. Jerry is very helpful and patient. This is our first time to buy a Subaru. We were kind of nervous when we step into the showroom. Jerry answered all our questions and made us make the decision to buy very quick. Thank you, Jerry. Great job! More

My sister and I just bought a new Subaru Outback from Walker Subaru in Renton. We dealt with a very nice and pleasant salesperson. His name is Alec. Troughout our negotiation he was extremely professiona Walker Subaru in Renton. We dealt with a very nice and pleasant salesperson. His name is Alec. Troughout our negotiation he was extremely professional, he was funny and made the time spent with him very entertaining. I would definitely recommend Alec to my friends and family. Antonio B. More

I had been searching for a car for months (some might say years..) when I saw a short description of an Outback XT on Craigslist. There was no price listed, and I have never called on a vehicle without a pri years..) when I saw a short description of an Outback XT on Craigslist. There was no price listed, and I have never called on a vehicle without a price before.. but something compelled me to do so. I called the number, talked with Roman, and he gave me a fair price over the phone. He mentioned that the car was being worked on and getting a new turbo in their shop, so I agreed to come down and take a look. Roman was very friendly, easy to talk to and didn't play games - the opposite of most salesmen I usually run into. He showed me the car, which I couldn't drive since the engine was taken apart, but he was very honest with me regarding the work being performed. Since the Outback was in their shop, he drove me back to the Used car offices, while we talked about the price. Again, Roman was straightforward when I asked if there was any room for negotiation on the price, which there wasn't (It was below the average asking price for an Outback XT with low miles), so we agreed on the price. I asked if what he could do on my trade, and he gave me a very fair offer on my old Jeep. We got back to the dealership and he made me feel right at home, offering friendly service, water, coffee, anything I could have wanted. The purchase process was very smooth, and I never felt pressured. After making the initial purchase, there was some waiting for the car to be fixed. After the mechanics got deeper into the engine, they determined it needed replacement, so they went ahead and replaced basically the whole engine, with a new block, turbo, and most accessories, at no expense to me. Once I got the vehicle, I broke in the new engine and got my first oil change for free. The car has been trouble free, runs great, feels great and I couldn't be happier with the service from Roman and the rest of the team at Walker's Renton Subaru! Thank you Roman! More

Robert did a really great job selling us our car - he was very friendly and extremely helpful. The car had a tick in the engine when we got it home and the transmission fluid was poor when it was inspected b very friendly and extremely helpful. The car had a tick in the engine when we got it home and the transmission fluid was poor when it was inspected by a third party. Although this was a hassle and it made the car buying process very stressful, Robert made sure I could get the car fixed and a loaner lined up. The engine tick was resolved but I did end up having to pay out of pocket to flush the transmission which was disappointing. However, Robert was wonderful and I would highly recommend that someone buy a car from him. He stayed late, he was very responsive and he was incredibly friendly to us. He was the best part of our experience at Walker Subaru. More

We had another great experience with Walker Renton Subaru. We purchased our first Subaru in 2009, and were impressed with the friendliness, helpfulness, respect and professional attitude, so we went b Subaru. We purchased our first Subaru in 2009, and were impressed with the friendliness, helpfulness, respect and professional attitude, so we went back to them when we decided to check out their trade-in program. We again had a great experience - Diane Baldwin was there with great information and a wonderful attitude. Whenever we are asked who to recommend for buying a Subaru, we always say Walkers! More

I had been looking for a new/used vehicle for several weeks. I had decided on the Subaru forester 2013.I had looked at 4 dealers, but had been scared away by their sales tactics.Then I went to walkers an weeks. I had decided on the Subaru forester 2013.I had looked at 4 dealers, but had been scared away by their sales tactics.Then I went to walkers and met Diane.. She spent alot of time with me reviewing used cars, test driving the 2013 and the 2014 Subaru Forester. I decided on the 2014 because I liked the way it drove better and not alot more money than the 2013. More

PJ was very professional and was able to give me a wonderful deal for all the work they did. He was able to give a price match from a quote another shop gave me, and did a full diagnosis to make sure wonderful deal for all the work they did. He was able to give a price match from a quote another shop gave me, and did a full diagnosis to make sure I was getting the right work done. They even gave me a complimentary full-detail! This is my second visit here and plan to keep on coming here to get my services done on my Subaru. I have no complaints about my visit here! It took a little less than 24 hours to drop my car off and pick it up, and my car has been running stronger than ever! Thank you Walker's and PJ for the wonderful experience! More