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Walkers Renton Subaru
Renton, WA
1,406 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 403 service reviews
May 09, 2025
I’ve purchased 3 new Subarus from Walker’s Renton Subaru since 2019—but I won’t be returning. The service department is unresponsive and dismissive. After a poor visit, I contacted Service Manager Tyler— since 2019—but I won’t be returning. The service department is unresponsive and dismissive. After a poor visit, I contacted Service Manager Tyler—he ignored both my email and the message I left with his advisor, David. That lack of response says everything about upper management’s mindset: this dealership is focused on profits, not people. They’re happy to sell you a car, but won’t support you after. Sales Manager Michael was professional and genuinely tried to help, but since sales and service operate separately, there wasn’t much he could do. On top of it all, they now charge a 3% credit card fee, even for oil changes. After years of loyalty, I’m done. They’ve lost me as a customer—not just over the fees, but because of how little they care once the sale is made. More
by Hunter
Employees Worked With
David, Tyler Dixon
October 22, 2024
This could very well be a coincidence as I have no way to confirm it, but the last three times we've brought our Crosstrek in for service, we've found a nail or screw in one of our tires the next day. When w confirm it, but the last three times we've brought our Crosstrek in for service, we've found a nail or screw in one of our tires the next day. When we bring it in to be fixed, the damage is too close to the wall to be repaired so we have to get a new tire (or in this case, a whole new set because of all-wheel drive). This seems incredibly suspicious to me. The alignment of our tires are also off (just after a service - what exactly did you do to our car?), so Les Schwab is now handling our tire needs from now on, and we'll be finding a new mechanic to avoid taking it here. Maybe we'll see less flat tires in our future. More
by kels.johnson54
Employees Worked With
Don't remember
May 16, 2024
Crooks! Liars and schemers! Not customer oriented AT ALL! These are the ways I’d describe Walker’s Renton Subaru. These people will make every attempt to scr Liars and schemers! Not customer oriented AT ALL! These are the ways I’d describe Walker’s Renton Subaru. These people will make every attempt to screw you over and bleed you dry of your money. Loyalty means nothing to them. When I moved to Seattle I chose Walker’s Renton Subaru for my 2019 Outback services as I always bring my car to a dealership for record retention amongst other things. At first Walkers Renton Subaru were good but in the past two years they have become shady, and their business practices are SUPER SHADY. Crooked even. They don’t care if you bring your car there every day and they know you by name - they will make every attempt to suck every dollar from Your bank account. On top of that, when you call, the people answering the phones are slow, disrespectful, and rude. They discredit you as a customer and speak to you condescendingly. Nasty people! When you call and ask for a manager guess what happens? The manager NEVER calls you back EVER. They take zero accountability for their lack of work and effort. They lie to your face to avoid work. They let you drive off their lot knowing fully they didn’t address or fix the problem you brought your car in for. They are absolutely horrible. They lost someone who brought their car to them over and over and over for years because they can’t see past dollar signs. Zero credibility with anyone working there. They only care about their “10s” on their surveys knowing fully they’re lying to you. Horrible horrible service and worse service representatives. Can’t believe Subaru of America hasn’t looked into this. Would give ZERO stars if I could. Management here does not care about quality or about the customer. Horrible service and willing to lie to you. More
by adermanr
Employees Worked With
Alec Walker, Trey Castles, Michael Yadon, Justin Guddat, Emna Chtourou
January 24, 2024
Anthony lafayette, in the service department went above and beyond for me today. Dealing with an older client who obviously was out of her league, he was patient, kind and extremely helpful with me. ‘ch and beyond for me today. Dealing with an older client who obviously was out of her league, he was patient, kind and extremely helpful with me. ‘check engine’ light had been on since Saturday and I was so worried that something might be seriously wrong with my SUV. He not only took the time to explain to me what the issue was (the gas cap not being replaced properly) but also spoke with my daughter on the phone to explain the problem. You have a gem working for you, Walker’s Renton Subaru. More
by ghg582
Employees Worked With
Anthony lafayette
Verified CustomerSeptember 06, 2023
STILL WAITING for call back from Service Manager, Tyler Dixon, to e-mail sent regarding my concerns and requesting a reinspection of the fuel injection system and front brake linings. Specifically, 1-I wa Dixon, to e-mail sent regarding my concerns and requesting a reinspection of the fuel injection system and front brake linings. Specifically, 1-I was not informed of the immediate need for my Fuel Injection System to be serviced until checkout. 2-My 60K service report did not show any problems with the Fuel Injection System. When asked why not serviced at 60K, Dane the inspection was done at 45K which I did not do. There is no 45K major inspection. 3-June 27 front brake linings were 6 millimeters, August 18, 10 millimeters - what happened? First time in over 20 years, the service department has let me down. Five stars now three. More
by JANETL0
Employees Worked With
Dane Croxton
