Wallace Chrysler Jeep Dodge Ram

Scam Liars!!!! Good Morning , Let me start by saying I have owner many cars in my time and have visit many dealers and this experience with Wallace Dodge has bee Good Morning , Let me start by saying I have owner many cars in my time and have visit many dealers and this experience with Wallace Dodge has been the worst ever. Last week my wife and I viewed your website see very good deals on buying new cars alot of rebates after calling your Stuart location to make appointment to visit and take a look at two new cars I was greeted by James Mattox whom was very helpful and had nothing to do with what im about to explain to you . We sat down and went over what I was interested in 2019 dodge ram and 2019 jeep Cherokee .I gave him all my information as well as my trade in and were I would like my numbers to be at to make the deal work for both of us . After all the time spent there we were not able to come to the number we needed . As i was leaving I was approached by another manger who said he like to see he could do , He then came back with number that were way over what i said i needed to be at ,As i looked over his number i notice the discount that your internet had mentioned were not the same as his paper had said I asked him why and showed him the flyer that i had kept from the internet , he said there were special circumstances for those offer and not all will apply to this .We parted after that conversatation . Next day I was asked to come in and bring my trade in car so I left work for another day and lost another hour for the second time . After this being said we still had no deal . Over the weekend i received phone call as well as text messages from two different people ,Lisa Russell which mentioned she was Eddie assistant and would like for me to come back in so she could help me make the deal work . Then i received another call From Danielle who said she was quality control manager .This is were the story get interested and i have ALL the text messages from Danielle after texting and calling over the weekend on Monday 7/1/19 we had messages all day and finally she said we have a deal come on in I specifically said i do not want to waste any more of my time nor hers and i leave work again early to get to dealer and drive my new truck home and Guess what NO DEAL the manger Houston try to sell me on other vehicles and ask me for more money down this was not the deal we spoke about on the phone . after all this being said your Quality Control Manger send me a message saying sh is sorry and wanted me to come in because she gets paid off me coming in that very nice to know we are just a money sign in your employees eyes . I just want to let you and everybody who will receive this message that i plan on sending this to person that i can as well as online,Google ,BBB and much more this is not how to treat customers , I work for a fortune five hundred company .My wife is the a regional Property manager for a very well know company . AN my brother works for Benjamin Moore Paint which Leases all there vehicles from Dodge but the way we have been treated i think this me change his company mind for the up coming year. I have all the text messages saved and printed to go forward with letting future customer know what to expect from your dealer and it employees . Thank You for your time ! More

Irresponsible management I was interested to get a new car with them for a good price they had. I got in contact with one of the managers by email a few days before upon my ar I was interested to get a new car with them for a good price they had. I got in contact with one of the managers by email a few days before upon my arrival because i dont live close to the dealer location. Provided all the information they needed to calculate my payments and financing options. The manager i was in contact with said we had a deal. Numbers matching, everything good. Incredibly when i arrive, nobody were aware about my situation, the lady from sales that attended me didn't know anything about me, so we started from zero. And what was my surprise? NONE of the numbers were even close to the ones we spoke before. They were charging me a ridiculous amount that was almost the double of what we agreed before. They made me drive 400 MILES and over four hours for nothing. I put those miles to the car i was supposed to trade-in, spent the money on gas and food, and of course unfortunate and unconfortable situation... Completely incorrect and unprofessional to tell someone there's a deal, make customer to drive from far way, and then change the rules of the game when the customer is already in the dealer! I feel used, scammed, fool, and sad because i had good spectations. If you read this and you're probably a future customer from this dealer, my sincere recommendation is DONT TRUST ANYTHING until you put your shoes into the dealer. They will play with your time just to bring you to their hands and see how take money from you (even known the price of the car is cheap in comparison to other dealers) Scammers... More

They messed my new truck paint up, now want more $$ Wallace Chrysler Jeep Dodge is a horrible place to buy a vehicle, they dont stand by their work and still look to make a profit after their own mistak Wallace Chrysler Jeep Dodge is a horrible place to buy a vehicle, they dont stand by their work and still look to make a profit after their own mistakes. Doug Diamond was my salesrep and Kenny was the former Manager followed by the replacement manager Frank Barletta who gave even a worse option then the prior mgr on their mistake. I purchased a new 2019 ram 1500 from them, and the passenger side doors had two large dents/scratches. I refused the purchase, and they offered to discount the car + have their body shop make it new and listed on the We-Owe offering a 3yr/36,000 warranty on the body work. 1st Issue: They painted the doors removed the pinstripe, and left the other one on. Had to bring it back to fix it. 2nd Issue: I noticed when the sun hit the side that painted the truck it would have a hologram swirl in the paint, brought it back to fix. 3rd issue When I picked up the truck, they had painted the doors with dirt/sand on multiple spots and you could see/feel the particles. They took it back to re-paint. 4th issue The paint still had swirls when the sun hits the doors. At this point I have had my new truck in the shop for about a month, and the Manager at the time - Kenny offered to buy back the truck equally and just get me into a new truck given the troubles. Month goes by, multiple calls and texts, even left Wallace a voicemail. I received numbers that had showed me paying twice for the fees, taxes, etc and a difference of 3k for a lesser truck. Then the latest one was 5k difference (new manager gave me less on a trade in). At the end of the day, their body shop screwed my truck up and the dealership will not stand by their mistakes and after many attempts not even a manager has called me back. More

Thank you sean Sean bell was very helpful and knowledgeable about my new car. Thanks to Willie and Christian. Great experience And very quick I lived in ny an Sean bell was very helpful and knowledgeable about my new car. Thanks to Willie and Christian. Great experience And very quick I lived in ny and the process would take the whole day More

Service on my jeep If you ever need your jeep serviced in Stuart, Florida go to Wallace jeep and ask for Mr. Alan Urbanik . Alan is the nicest, professional and most hon If you ever need your jeep serviced in Stuart, Florida go to Wallace jeep and ask for Mr. Alan Urbanik . Alan is the nicest, professional and most honest service advisor I have ever had . He makes getting your car serviced a pleasure rather ather than a hassle !! More

No honor I made a deal over the phone last night to buy 2 new cars for cash. After we came to an agreement I was told to come pick up the cars. I drove over an I made a deal over the phone last night to buy 2 new cars for cash. After we came to an agreement I was told to come pick up the cars. I drove over an hour to get to Wallace and waited over an hour in the showroom only to find out they would not honor the deal she made. The price they came with was very high. I even offered to pay $1000 more per car than what we had agreed on and they still wouldn't honor it. Poor ethics More

Great help! Frank Bono is not only an excellent car salesman but he is an excellent human being! We’re new to buying/ leasing cars and any questions we had he ans Frank Bono is not only an excellent car salesman but he is an excellent human being! We’re new to buying/ leasing cars and any questions we had he answered perfectly! He also worked very hard at getting us within our price range! And we will forever be grateful! Thank you so much Frank & Wallace!! More

Broke down on vacation Last thing you want is to have your car not start 1200 miles from home. This was the case Nov 8 2018. My new jeep wrangler has been flawless since da Last thing you want is to have your car not start 1200 miles from home. This was the case Nov 8 2018. My new jeep wrangler has been flawless since day 1.picked it up in may. Arrived at resort in Stuart Fla jeep was fine even did some visiting of friends in area. Next morning had some appointments ,jeep was dead. Really dead.managed to get jump from yacht dealership in resort & went strait to wallace. Not to make this short story long , Valerie took my car in did what they had to do got me a car to use, it ended up being an alternator, no warnings . They got me back on the road early the next morning,made sure car was safe for long trip home. GREAT SERVICE. THANK YOU AGAIN !!! Joe Ferrino. NJ. More

STAY AWAY AT ALL COSTS - Selling tactics Galore This Dealer would be closed down, if Jeep/Chrysler knew how they were operating. They low balled our trade, yet sold it in 24 hours. The Bank is calli This Dealer would be closed down, if Jeep/Chrysler knew how they were operating. They low balled our trade, yet sold it in 24 hours. The Bank is calling - they never paid off our trade and they still owe us funds from the deal. The Leadership team advised Accounting sent our check over-nite, Surprise it was never sent. On calling Accounting they won't pick up the phone, they refer you to the Dealership team who is non-responsive. The GM advised he'd call back and never did. The Deal guy (Frank) is classic shell game sales tactics and the poor sales guy is stuck in the middle. They made money on the deal, money on the trade, bumped the rate, and tried to get us to buy a maint. plan when it is covered by the Jeep Wave program. And they still have the funds owe to us. It's not like we are asking for something not committed and owed. Stay Clear, shady beyond comprehension. Calling the BBB - been a month and they still owe us money. More

Manager is very shady. Caught in lies 3 times! I was signed and ready to walk out with my car of my dreams for the deal I thought was a bit high but fair. My only real concern was the warranty whi I was signed and ready to walk out with my car of my dreams for the deal I thought was a bit high but fair. My only real concern was the warranty which on Saturday we had agreed would be bumper to bumper but for only 30 days. To which he marked up the document that said NO WARRANTY and changed it to dealer warranty 30 days right in front of me. But the car was not ready Saturday. I had to wait until Monday for new brakes. Monday came and not ready again. I had to get a rental which the manager made the salesman pay for out of his pocket ( I found out later ) which I thought was really crappy as the salesman was a new young boy about 20. So Tuesday night I come back after work at 7pm to pick it up and drop off the rental only to get the final document in front of me the warranty. Turns out after I signed it the manager CHANGED the document! YES! I had it recorded on my phone as I felt uncomfortable with the other two lies I caught him in on Saturday so I recorded when I signed the warranty documents and you can see in my recording that it does not say POWER TRAIN ONLY, that was added AFTER I signed it! How shady is that! I refused the car, canceled the deal and took an uber home never to return again. They were rude, when I mentioned the issue they accused me of lieing, when I showed the owner he did nothing and said they could not afford to honor his word that I showed proof he gave. So I went elsewhere to Sutherlin Nissan in Vero and got a better car, 3 years newer, with 40K miles less, with 4 year warranty bumper to bumper in lower payments and for 3,000$ less month total out the door. Turns out I was much better off leaving! For everyone else don't bother going. This place is horrible. They are shady and manipulative and over charge and don't even treat the employees good. The poor girl out front standing in the hot sun and dressed up to great people is treated like a piece of meat. They treat girls with disrespect and I got hit on 5 times while I was there, everyone from that shady manager to one of their mechanics. Disgusting. The only one that did not hit on me was the female finance lady and the salesman. Just stay away and avoid the sleazes there! No good! More