Wallace Chrysler Jeep Dodge Ram

First time buying a car in Florida, Cristian was great! I would recommend him to everyone I know. It was a great experience. Thank you so much would recommend him to everyone I know. It was a great experience. Thank you so much More

Amazing guys Tony and Eddie who helped me. These guys took me in when everyone else said no. These guys gave me great service and a great service. Go see them for the best deals in town. took me in when everyone else said no. These guys gave me great service and a great service. Go see them for the best deals in town. More

Terrible Dealership, Should be-closed down! This dealership should be shutdown. Christian (salesman) and Houston (Sale Manager) were the worst car people I’ve ever dealt with. We purchased a new This dealership should be shutdown. Christian (salesman) and Houston (Sale Manager) were the worst car people I’ve ever dealt with. We purchased a new 2020 Rubicon, never we’re allowed a test drive. They dropped the car off at 9:30 pm. I drove the vehicle the next morning and realized that I couldn’t even get it to stay straight on the road it was so dangerous I returned it immediately. The Sales Manager Houston’s answer to my problem was “what do you want me to do we don’t manufacture them” Not the answer I expected after buying a Rubicon with a $54,500 MSRP. He said I could trade it and lose $2,500 plus repay the Dealer fee again! We called and tried to talk to the owner, and the office Manager asked what the problem was. We told him that the vehicle we purchased was for transportation for a Stage 4 Cancer Patient. The manager assured us that Rusty Wallace would call is back. To this day we’ve never heard back. Imagine how a customer feels after these crooks offer you a deal like that after the customer only drove the car back from where they dropped it off. My advice is RUN DONT WALK AWAY FROM WALLACE DEALERSHIPS! More

My wife and I had a wonderful purchasing experience at Wallace with Doug Diamond, Tony Nachef and the management and finance teams. Straightforward, no gamesmanship during sales or financing processes. Wallace with Doug Diamond, Tony Nachef and the management and finance teams. Straightforward, no gamesmanship during sales or financing processes. More

Extremely rude closer. After deciding on which car to purchase and getting the trade appraised, I signed to purchase the jeep grand cherokee and left a deposit of $500 on my After deciding on which car to purchase and getting the trade appraised, I signed to purchase the jeep grand cherokee and left a deposit of $500 on my credit card on the $5500. balance and was told to bring in a check the next morning. I came in and after a few minutes was told I would need a bank check. Since I had not been told that in the first place I was unwilling to do that. So this very rude finance officer, Shauna Cavrera, said she had to see my checking account balance. She was really, really obnoxious and not at all polite. I finally showed her my balance on phone app and we got the deal done. The car was not ready when we came in and the whole experience was awful. Had I not made a deposit on my credit card I would have walked and bought the same car from a Palm Beach dealership. I have never been treated this way in any dealership, and I have bought over 30 cars at various times. Mr. Wallace needs to know how his customers are treated. If this is the way all his dealerships operate he is going to lose good customers and have a lot of one time only buyers. The salesman was put in the middle and looked like a deer caught in the headlights. More

We just bought a truck and had it delivered to our home in Tampa, Robert C. was great to work with, he made the whole transaction very easy and simple. We’re very happy with the purchase and their service. in Tampa, Robert C. was great to work with, he made the whole transaction very easy and simple. We’re very happy with the purchase and their service. Becky C. More

Not even sure where to start. Buy a car and shop details it including the leather seats with oil that won’t come off. Delivery not taken, talked into a higher tiered model, agree in price, dealer works the it including the leather seats with oil that won’t come off. Delivery not taken, talked into a higher tiered model, agree in price, dealer works the paperwork and then calls to inform us that they made a mistake and the car had already been sold. The Sales Manager hides behind the desk the entire time and provides no assistance to the helpless sales guy. Management needs to get their act together. Now found the same deal at another dealership and had zero issues. Be warned. I didn’t listen to the advice I received from others. More

Great sales staff A great place to buy a vehicle! Bought 3, yes THREE suvs in 4 months! Best salesman I’ve dealt with in years is James. Extremely knowledgeable about A great place to buy a vehicle! Bought 3, yes THREE suvs in 4 months! Best salesman I’ve dealt with in years is James. Extremely knowledgeable about every vehicle they sell. Impressive. The floor sales manager Willie also did a really great job! Ask for James and go for a test drive. A comfortable and informative experience. Then Willie will help you negotiate a super great deal ! Have fun and enjoy your next vehicle! Paul More

If you enjoy being lied to by sales staff On 09-27-2019 I viewed Wallace Chrysler Jeep Dodge Ram's website, looking at an ad they had offering a vehicle I was interested in. A 2020 Jeep Grand On 09-27-2019 I viewed Wallace Chrysler Jeep Dodge Ram's website, looking at an ad they had offering a vehicle I was interested in. A 2020 Jeep Grand Cherokee Trailhawk that they were offering at a sale price of $46,892. So I expressed interest and further contact, and at the same time ran the "VALUE YOUR TRADE" link directly from their website which gave me a Kelley Blue Book trade-in value of $37,687 for my vehicle. This put everything well in line with what I was willing to pay so I was excited to pursue this offering. That same day (a Friday) I got an email solicitation from Danielle Delancy further offering that if I contacted her "today" I would get a further $1,000 off of the purchase price of the vehicle I was interested in. So I sent a reply email to set the purchase (hopefully) in motion. That same day I got a phone call from Danielle in which she told me that another salesperson was negotiating with a customer for this same vehicle, so she would need me to give her a credit card number as a refundable deposit on the vehicle in order to hold it for me. She claimed she would not even charge my account, just have it on hand as proof of my intentions to purchase the vehicle. So I complied, as requested. Obviously I was serious about this deal. Danielle requested further info on my trade-in vehicle, so I sent her the VIN as well as a couple dozen detailed photographs. During a flurry of emails between us, she said that her "GSM Houston" would be contacting me. I did get a phone message on 09-28-2019 from him, but was away from the phone at the time. I called back, but just got voice mail, and no further contact was made from this GSM. Sometime on Sunday (09-29-2019), the price on their website for this very same vehicle went up to $49,566. When I questioned this via email, Danielle contacted me via phone, and said that yes, the price has gone up, because the GSM felt that the vehicle was rare and hard to find. Evidently regardless of the fact I had provided that credit card number on Friday which should have secured the vehicle for me, at the price previously stated. So Danielle states to me that the "out the door" price with my trade-in would leave me with a balance of $19,900 due in difference. All of the numbers are shown in this post, so you do the math and see if you can get them to add up in any way. I'm coming up with over $10,000 more than what we were discussing on 09-27-2019. In my opinion, it appears that nothing I was told or shown on their website was in any way the truth. Whether it be the selling price of the vehicle, the amount stated for my trade-in, nor that my providing a credit card number would be securing this deal in any way related to the then existing quoted prices. All of the information stated above, where possible, was captured either via screen captures or in emails. I don't have the phone conversations recorded, obviously, but I did follow up with an email concerning the credit card number to hold the vehicle and Danielle acknowledged same in a reply. Anything quoted from phone conversations are accurate without embellishments. As for Wallace Chrysler Jeep Dodge Ram, it is my earned opinion that you will be wasting your time trying to deal with them, as they will have absolutely no qualms about lying to you. Even if their statements are in writing. Yeah, I know. Car salesmen lie. Aren't you tired of putting up with it? I think I would rather get a root canal than try to buy a car from a dealership. This one is a text book example of why I feel that way. All statements made are my experience and my opinion of the matters that transpired. Rich Zuchowski More

BEST BUYING EXPERIENCE EVER Had the best buying experience ever. Great service and price. Treat you like a VIP. 5 stars!! Definitely go here to buy your next car! Had the best buying experience ever. Great service and price. Treat you like a VIP. 5 stars!! Definitely go here to buy your next car! More