Wallace Genesis

Gio was great. All the staff were wonderful. Financial manager was knowledgeable and nice too.. All the staff were wonderful. Financial manager was knowledgeable and nice too.. More

Enjoyed a no pressure sales force. Very accommodating to showing features of the different vehicles. Very accommodating to showing features of the different vehicles. More

Great people. Listened to my needs and acted accordingly. Very knowledgeable and also most friendly. I look forward to working with Paul in future Listened to my needs and acted accordingly. Very knowledgeable and also most friendly. I look forward to working with Paul in future More

Paul Emmi made this transaction for us very pleasant. Very nice gentleman and very knowledgeable he spent a lot of time setting up screen for voice control for us and took his time so we were very well i Very nice gentleman and very knowledgeable he spent a lot of time setting up screen for voice control for us and took his time so we were very well informed and confident we could handle. Paul made it easy for us with no pressure and very professional. Ricardo in finance department was very helpful and knowledgeable and getting us all lined out with the extra insurance coverage and put our remaining time on the new car. Very professional no pressure just informed us in a positive way. These 2 gentlemen made it a pleasurable best two I have ever dealt with at any car dealership. More

Wonderful customer service, clean and organized. Salesman very knowledgeable and helpful. Easy to work with Salesman very knowledgeable and helpful. Easy to work with More

Dealership personnel were informative and respectful. Knowledgeable about the company, services and vehicle. Everyone was clear regarding deal. Knowledgeable about the company, services and vehicle. Everyone was clear regarding deal. More

Wallace Genesis is more of the same ol' shady car sales shell game. I found a car I liked online, made contact, then got a confirmation the vehicle was available. I arranged to go the next day over a few e shell game. I found a car I liked online, made contact, then got a confirmation the vehicle was available. I arranged to go the next day over a few emails: Got a confirmation. A sales manager proceded to called and confirm that very evening for the/my next days appointment. Car Available: Affirmative. Time: Affirmative — "I'll be there" The next day, before driving an hour to the Wallace Genesis dealer, I responded in the affirmative to yet another, "Good news about the car you are interested in ... it's still available!" And, ... Perhaps you've guessed where this is going ... Upon my arrival—NO VEHICLE; "Sorry, the car was sold ... we have a deposit on the vehicle. THIS after no fewer than four confirmations. Three confirmations over email, plus one verbal confirmation from the sales manager. In a world where your average retail chain can keep 50,000–150,000 skus under pretty tight inventory controls for the sake of online fufillment—surely a car dealership can keep tabs on 500-or-so $20k+ used cars. They certainly can—they choose not to. That's what you get when smoke-and-mirrors are your MO—A Shell Game. Note: I later noticed Wallace Genesis attempts to sell used car certifications at a hefty price on their used cars [$899 to $1999 that I noticed] — Nothing shady about that at all ... More

Paul was very helpful making arrangements for me to see the vehicle that I was interested in. He carefully explained the various aspects of the G90 and helped me to complete the deal. He has offered to be the vehicle that I was interested in. He carefully explained the various aspects of the G90 and helped me to complete the deal. He has offered to be available for any issues I may have now that I have completed the transaction. I would recommend him to any potential customers that I may meet who are interested in a Genesis. More

The dealership is welcoming , comfortable , clean, friendly , professional, knowledgeable.. pleasant experience and would recommend it. friendly , professional, knowledgeable.. pleasant experience and would recommend it. More

Fine The dealership was fine. Francisco was outstanding no pressure answered all my questions. Hard my to replace ! Francisco was outstanding no pressure answered all my questions. Hard my to replace ! More