Wallace Subaru of Bristol

My wife and I bought a new Subaru last September. Our salesman, Brent Morris was the BEST! Most of the sales people I have dealt with over the years were only interested in the sale. Brent came in on his salesman, Brent Morris was the BEST! Most of the sales people I have dealt with over the years were only interested in the sale. Brent came in on his only day off and completed all the paper work in a very short time. Since the sale, Brent was there for us to help with accessories we wanted and to help set up the app to assist us with service scheduling. Brent is surely an assent to Wallace Subaru in Bristol. I know our Subaru will last a number of years. I sure hope Brent will be there when we need a new one. Mr Wallace, the owner, actually took time to stop by and introduce himself and talk for a little while. This is something that has never happened to us before. Both of these men treated us more like family than owner and salesman. More

Terrible Experience Wallace Subaru of Bristol is EXTREMELY overpriced. Sure, you can dicker with them to get the price down, but the salespeople are CON ARTISTS, and the Wallace Subaru of Bristol is EXTREMELY overpriced. Sure, you can dicker with them to get the price down, but the salespeople are CON ARTISTS, and they kept my "deposit" of $500 after I didn't want to go through with a purchase. (There were NO binding contracts signed at that point, so I was NOT obligated to buy.) The sales "manager" after two days of holding another $200 from me, proceeded to tell me that if I wanted to use my "deposit on another car that I'd like" they would let me. Absolute WORST experience trying to buy a car there. I'm so glad I did not end up purchasing a car with them. Even after losing my money with Wallace, I ended up with a WAY better deal elsewhere. More

Pleasant buying experience We went in last week to buy our first new car and Brent Morris was a great help. He was knowledge and very willing to work for the deal we wanted and We went in last week to buy our first new car and Brent Morris was a great help. He was knowledge and very willing to work for the deal we wanted and he got it done. He wasn't pushy and I didn't feel like I was getting a lot of the salesman BS that makes buying a car a hassle. Very friendly and professional. Will use them again in the future. More

Took the stress out of purchasing a new car! Circumstances in my family put me in a position where I needed to purchase a vehicle fairly quickly. When I visited Wallace Subaru I asked for Kaleb Circumstances in my family put me in a position where I needed to purchase a vehicle fairly quickly. When I visited Wallace Subaru I asked for Kaleb Cretsinger from sales whom I had met through an online inquiry. Kaleb was the perfect sales person......just the right amount of being there to answer my questions and show me around, but also the right amount of letting me have some space to look on my own. I soon came to think of him as someone truly trying to help me, not as someone trying to push a sale. We fairly quickly reached a deal that was fair to Wallace and to me and Kaleb handed me off to Charlie McCall for financing. Charlie, too, was warm, helpful, and professional. Since my purchase a few days ago, Kaleb has called to make sure that I knew he was available if I had questions about all the technological features of my wonderful new Forester! I'd gladly send any friend or relative to Kaleb for their next new car purchase. More

EASIEST CAR DEAL EVER😜👻🚗🚕🚓 The Wallace family runs first class automobile dealerships. T.C Wallace directed me to a great automobile marketing person, Brent Morris. Brent is ext The Wallace family runs first class automobile dealerships. T.C Wallace directed me to a great automobile marketing person, Brent Morris. Brent is extremely knowledgeable of the products and made the transaction so easy. Most importantly to me, Brent was not the “Hard Sale Guy” and took as much time needed and had a genuine interest in my daughter’s needs in a vehicle. The Wallace’s renovation of the dealership is second to none with a fabulous location. Really cool to see a third generation business!!! More

Great Customer Service I sent an email asking about special financing on Forester. Kaleb quickly replied with the info I needed. He followed up with me to see if I had any o I sent an email asking about special financing on Forester. Kaleb quickly replied with the info I needed. He followed up with me to see if I had any other questions. I met him at the dealership and he was very helpful with going over my options. There was no pressure or gimmicks. Kaleb was straight-forward and worked with me on pricing my new Forester. He made it all simple and easy. He was very friendly and took time to go over the features of my new car. He also made sure to follow up with me a couple days after the sale to see if I had any questions. I would highly recommend contacting Kaleb to help with your vehicle purchase. More

Rude and unhelpful Everyone I encountered at this dealership were rude and unhelpful. I honestly do not understand how they are still in business. I got a much better de Everyone I encountered at this dealership were rude and unhelpful. I honestly do not understand how they are still in business. I got a much better deal and MUCH MUCH better service and salesmanship in Johnson city. More

Felt Special We were surprised at the length our rep, Kaleb, went to present us with all the cars we were interested in comparing. Between our rep, Kaleb and Mr. C We were surprised at the length our rep, Kaleb, went to present us with all the cars we were interested in comparing. Between our rep, Kaleb and Mr. Counts in finance, I’m sure they spent 3/4 of their with us. We came away with the automobile meant for us and the best available financing for us. We would highly recommend Wallace to any of our friends. Janie and Arch Snyder Abingdon, VA More

Most FUN I've had in a long time! From the first phone call to the end of my 4 day shopping experience, Kaleb was friendly, knowledgeable, polite and professional. He went "above and b From the first phone call to the end of my 4 day shopping experience, Kaleb was friendly, knowledgeable, polite and professional. He went "above and beyond" to make sure My Subaru was The PERFECT FIT for me! How reassuring to know that fine young men have been raised right, take their job seriously,and treat the customer with respect and kindness. Thanks Kaleb for making this Grandmother very Happy! Pamela Myers 😀 More

Terrible service Broke down on the interstate.. had to get the car towed to this dealership. When we dropped it off they said they would work on it first thing in the Broke down on the interstate.. had to get the car towed to this dealership. When we dropped it off they said they would work on it first thing in the morning... because we are not from the area after waiting all morning.. we had to leave our hotel room assuming it would not be to much longer. Well here we sit still waiting for a 2017 still under warranty that only through a belt at 1:30 in the afternoon!! They also told us they did not have the belt in stock!!!!!! Although we want the car fixed right.. this is inexcusable!!! We will be putting in a formal complaint!!!!!! More