Wally McCarthy Pontiac GMC

This dealership uses the old bait and switch tactic. My wife and I took 1/2 day off of work. Drove almost 100 miles roundtrip to purchase a vehicle that we verified the payment on. Low and behold that wa wife and I took 1/2 day off of work. Drove almost 100 miles roundtrip to purchase a vehicle that we verified the payment on. Low and behold that was not exactly the right information, OOPS she says. It is about $100 a month more. Then when I said it wasn't right and complained...all they said was..We have been in business many years..blah blah blah! Overall service experince was EXTREMELY POOR. They play games and they try to pull one over on you. Example...well we can;t get you that payment at 60 months...how about we look at 82 months. WHAT are you KIDDING ME! Am I am idot? my advice...go somewhere else...somewhere where they treat customers with respect not just as a sale. Terrible experience! More

This dealership uses the old bait and switch tactic. My wife and I took 1/2 day off of work. Drove almost 100 miles roundtrip to purchase a vehicle that we verified the payment on. Low and behold that wa wife and I took 1/2 day off of work. Drove almost 100 miles roundtrip to purchase a vehicle that we verified the payment on. Low and behold that was not exactly the right information, OOPS she says. It is about $100 a month more. Then when I said it wasn't right and complained...all they said was..We have been in business many years..blah blah blah! Overall service experince was EXTREMELY POOR. They play games and they try to pull one over on you. Example...well we can;t get you that payment at 60 months...how about we look at 82 months. WHAT are you KIDDING ME! Am I am idot? my advice...go somewhere else...somewhere where they treat customers with respect not just as a sale. Terrible experience! More

This review is for Wally McCarthy Chevrolet-Cadillac in Forest Lake, MN. This is the worst car buying and service experience in my life. I purchased a 2009 Chev Cobalt. Within days of the purchase I had Forest Lake, MN. This is the worst car buying and service experience in my life. I purchased a 2009 Chev Cobalt. Within days of the purchase I had a coolant leak. The Wife called the service dept to schedule warranty repair, but we couldn't be scheduled for a week. I felt that this was unacceptable, because we practically just drove the brand new vehicle off the lot. I contacted the salesman, Jim Danielson, who was able to get the car in right away. A couple of months later we had oil leak. We got the car in right away and it was fixed in a day. The oil pan gasket had to be replace, which required an oil change, but they didn’t reset the oil life indicator. This could lead someone to service the car earlier than necessary. So far not too bad of an experience, but it goes south from there. I receive a call from a GM representative and here’s how the conversation went: GM Rep: "Congratulation on your purchase of a 2009 Chevy Cobalt" Me: "Thank you" GM: "I noticed that you didn't purchase an extended warranty, may I ask why" ME: "Sure, I couldn't afford it" GM: "You bought a brand new car but you can’t afford and extended warranty? (sarcasm)" ME: "That's an insulting way to put it" GM:"I'm just asking a question" Me: "I’m educated person and it sounded to me more like you are making a personal statement than asking me a legitimate question” GM: “Oh, so you think you are educated… OK.” He hung up the phone. That same day I received a Customer Satisfaction Survey from the dealership and filled it out honestly. I explained that after having a coolant leak just days after the purchase, I wasn’t initially scheduled for service for a week and that I had to call the salesman to get it in right away. The service manager called me and among other things told me that my customer survey comments weren’t true. I’m confused. Do they send out these surveys so that their employees can call me to argue about my experience or are they trying to improve customer relations? The service manager was very defensive and argumentative. He seemed to be inferring that I shouldn’t dare say something negative about the service department. This is particularly shocking since it was the dealership that solicited my opinion. Spread the word, BEWARE of this dealership!!! More

Bought a used Ford Explorer from this dealership last week and would absolutely NEVER buy from them again. So far - in the past 7 days - I've had to put over $1080 in to repairs and maintenance on the v week and would absolutely NEVER buy from them again. So far - in the past 7 days - I've had to put over $1080 in to repairs and maintenance on the vehicle (of which Wally McCarthy Pontiac GMC has covered only $418 of the repairs).<br><br>My biggest complaint is that during the test drive I noticed that the brake sensor light came on when I accellerated after coming to a complete stop. I mentioned this to our sales person - Jim Rue. Overall I liked the vehicle and, despite this and a few other problems, told Mr. Rue that my wife and I would purchase the vehicle provided that this issue was fixed (along with two other issues). He took the vehicle to their Ford mechanics and told me later that the problem was resolved (which it seemed to be). Three days after purchasing the vehicle however I noted the sound of metal grinding on metal when I hit the brakes. I took the vehicle to my mechanic and it turned out that the vehicle has the following problems:<br><br>front brakes were shot<br>rear brakes were shot<br>parking brake shot<br>right lower ball joing shot<br><br>In addition to that, other maintenance issue were necessary such as replacing the fuel filter and having the coolant flushed (very dirty). Now the maintenance issues are something that simply comes along with owning a vehicle (although I would expect these items to have been serviced prior to making the vehicle available for sale - especially from an "allegedly" reputable dealership name such as Wally McCarthy). But the problems with the brakes and the ball joint are fairly significant and I can't image how they would have made it past any sort of vehicle maintenance screening that SHOULD occur prior to making the vehicle available for sale. My real problem is that I indicated to the sales person that there was a problem with the brakes and he did not follow through on getting them fixed prior to the sale. I suspect (although I obviously cannot prove this) that he simply filled the brake fluid and crossed his fingers that the brakes would last for the 30-day state mandated warranty so that the dealership would not have to pay for expenses.<br><br>Well since the brakes were out and the ball joint was shot I called the dealership and found that the sales person was no longer with the company (great). I spoke with the used car sales manager Josh Danielson and informed him of the issues and expected him to make things right. Josh did agree to cover the cost of the brakes but said that he would only cover 1/2 the cost of the ball joint (which would cost around $200 alone). This REALLY ticked me off. While it is true that the dealerships are not required by state law to correct maintenance issues or, as I found out, ball joints, you would expect a little more consideration - especially since I was jerked around by the sales person and also because I just gave them nearly $11,000 for the price of the vehicle. But that's not how they work. So after some argument and a considerable amount of ill will and frustration on my part I received a check for $413 which I am going to use to cover some of the costs for the repairs to the vehicle. Overall I'm going to have to come up with $670 or so out of pocket.<br><br>As for Wally McCarthy Pontiac GMC, they will never receive any business from me again (and that goes for the whole Wally McCarthy chain of stores). But then again I was left with the distinct impression that they could really care less. More