Wally's Ford of Nelliston

Eva Whitman, Darren Fraiser, and Mike in the Finance Dept. all went way out of their way to enable a car purchase, for it to happen from my home (note: my mobility is limited at this time), and the purc Dept. all went way out of their way to enable a car purchase, for it to happen from my home (note: my mobility is limited at this time), and the purchase/trade-in and interest rate were favorable. All-three individuals were very polite, extremely informative, and promptly returned my array of phone calls. I've purchased nearly 25 vehicles over the years of various makes and at various dealerships, and this purchase - as a return customer - was by far my best car-buying experience ever. I highly recommend this dealership and the three individuals mentioned here. Many thanks. More

I bought my 2018 ford explorer in february of 2021. i do not regret the purchase but they way i was treated was horrible. never going back! the way youre treated after you sign the papers is terrible. Inste not regret the purchase but they way i was treated was horrible. never going back! the way youre treated after you sign the papers is terrible. Instead of selling us several vehicles over the next years to come, they have sold us just the one. Never going back to this company again. they do not stand by their word and treat you like youre stupid More

I had an appointment at 920 this morning for inspection of my 2020 ford edge. I arrived on time. I was told 5hey would not be able to get to me for several hours!! They called their chey and dodge service of my 2020 ford edge. I arrived on time. I was told 5hey would not be able to get to me for several hours!! They called their chey and dodge service in same complex, neither one was able to do the inspectoon !! My time is just as important as theirs. What good are appointments. I find this terrible, appalling customer service!!! More

Bryan and the service department took care of a manufacture recall issue with my wife's car. The work needed was done and completed quicker than I expected. manufacture recall issue with my wife's car. The work needed was done and completed quicker than I expected. More

Had the best experience in obtaining a vehicle at Fuccillo Nelliston Ford! Jahleel Michael's bent over backwards to make sure I was completely happy!!! Fuccillo Nelliston Ford! Jahleel Michael's bent over backwards to make sure I was completely happy!!! More

Went in and gave me exactly what i wanted plus more for less than expected. Finance guy was cool, sales manager was up front and helpful and the woman who answered the phone when i called was extremely ple less than expected. Finance guy was cool, sales manager was up front and helpful and the woman who answered the phone when i called was extremely pleasant and helpful More

Good Experience Great team here. Very helpful. Was able to do everything over the phone. New to car buying process but they walked me all the way through! Great team here. Very helpful. Was able to do everything over the phone. New to car buying process but they walked me all the way through! More

Great Experience Very accommodating. fast and painless. Very nice experience overall. Came in and was out within two hours and I left with a smile on my face and a g Very accommodating. fast and painless. Very nice experience overall. Came in and was out within two hours and I left with a smile on my face and a great car. 2018 Chevy Malibu. Love it. More

Excellent customer service!! We visited Fuccillo Ford to look at a specific car with no intention of purchasing that day. It was our first of 3 planned stops. We just happened to We visited Fuccillo Ford to look at a specific car with no intention of purchasing that day. It was our first of 3 planned stops. We just happened to stop at Ford, and met Mike Smith. He was fantastic. Comfortable to talk to, no pressure sales tactics. We never saw the other two vehicles. Mike took care of everything. I was driving my new car the next day!! It was well worth the trip to Nelliston! Thank you Mike and Fuccillo for a great buying experience!! More

Be warned!! Don’t go there!! If there was a negative star there would be plenty!! Hours and hours we spent there, then had to take truck back!! Then get there (after they call and If there was a negative star there would be plenty!! Hours and hours we spent there, then had to take truck back!! Then get there (after they call and say it’s done) and nothing was done but one thing of a very lengthy list we gave them, that should have been done before we picked it up in the first place!! EXTREMELY UNHAPPY!!! This place is backwards on everything!! Don’t waste your time or money!! I had to rate 1 star because you don’t have a fat 0 and it wouldn’t let me continue without doing it More