Wally's Volkswagen of Schenectady

Highly recommend Best car buying experience. Brian and Mike worked on every detail and made the car buying experience very easy and painless for me. Thanks guys! Best car buying experience. Brian and Mike worked on every detail and made the car buying experience very easy and painless for me. Thanks guys! More

Lucky Guy I had a long list of reasons to no longer be a VW customer but all of those problems resided with the corporate folks in Michigan. Every single perso I had a long list of reasons to no longer be a VW customer but all of those problems resided with the corporate folks in Michigan. Every single person that we have had the good fortune to deal with at Fuccillo Volkswagen has done everything possible to ensure a great experience. Josh Masiglia and his Service crew are first-rate, customer-centered and entirely committed to problem-solving. It is because of the many months of persistent, positive, patient work by Josh and his team that I endeavored to stay a Fuccillo customer. Josh brought me to Mike Kerwin after our problems with the VW corporate folks were resolved. Just like all of the other things Josh did right, having Mike work with us was the perfect move. Flexible and focused on what the customer needs, Mike shares his broad knowledge of the product and the process in a meaningful way. The customer is permitted to dictate the pace and scope of the considerations. Mike makes it clear from the beginning that not every customer has always enjoyed a great car-buying experience and that he wants yours to go the way you want. And thus, I'm a lucky guy. All of the disappointment and aggravation of our vehicle buyback in the TDI settlement could have soured me on a return to Fuccillo but the personal efforts of so many convinced me that I was in the right place. I landed a great deal on a great car and look forward to many more years of visits for service. More

Incredible Customer Service! I purchased an Audi Q5 at Fuccillo Volkswagen in Schenectady NY. Upon walking I was greeted by Beatriz. She was my sales agent. I had a wonderful cust I purchased an Audi Q5 at Fuccillo Volkswagen in Schenectady NY. Upon walking I was greeted by Beatriz. She was my sales agent. I had a wonderful customer service experience. All the sales Managers and staff were extremely friendly. I had a great experience and walked away with a beautiful car. I highly recommend this dealership to anyone that wants a quick and painless transaction with friendly and accommodating staff. Beatriz was wonderful, friendly, and an excellent sales agent. Go in and see her! More

Knowledgeable, efficient, and no hassles Worked with Beatriz today and left the dealership with a beautiful new vehicle that perfectly matched what I was seeking and my budget. Beatriz was Worked with Beatriz today and left the dealership with a beautiful new vehicle that perfectly matched what I was seeking and my budget. Beatriz was patient, knowledgeable, and helped to narrow down what I was looking for without “pushing” a sale. Once the decision to buy was made, the time to process the transaction was quick, and I was able to take delivery that day. Very professional and courteous. More

Not for me At first they gave me a great deal on a new Jetta and I loved the car. Then it started making an odd noise. When I took it to Fuccillo to have it At first they gave me a great deal on a new Jetta and I loved the car. Then it started making an odd noise. When I took it to Fuccillo to have it fixed it took them 30 days to figure it out, and the only reason they did was because, after 3 other tries, a traveling mechanic happened to come through and had heard a similar noise once before and knew the solution. 25% of the time that I owned and was making payments on the vehicle it was in the shop. Then I had to jump through a million hoops to get corporate to buy back the dud they sold me. Volkwagen Corporate is the biggest pain I have ever had to deal with. Neither of the 2 representatives that I was working with returned my emails or phone calls multiple times. I had to live chat with a random stranger on the VW website just to get basic answers. However, the one good thing is that they did buy back the vehicle in full, so now I no longer have to deal with the car or VW in general. I guess the dealer was OK at the initial purchase, but it was such a hassle for a car that was having problems after barely reaching 6,000 miles. It was so not worth the money I was paying for it. I also know 3 people from my office alone who went to Fuccillo to purchase a new car, had a terrible experience, and went to another dealer to buy 3 brand new VWs. Long story short I would not recommend Volkswagen vehicles to my friends or family in the future. More

Buying a new car From finding the actual car, to the financing Fuccillo took care of everything. They were kind, friendly and efficient. It made my experience easy and From finding the actual car, to the financing Fuccillo took care of everything. They were kind, friendly and efficient. It made my experience easy and enjoyable. More

Nick Frontale is amazing! I had the most wonderful experience at Fuccillo Volkswagen, mainly because of the attributes of Nick Frontale. Immediately upon meeting Nick, I knew I had the most wonderful experience at Fuccillo Volkswagen, mainly because of the attributes of Nick Frontale. Immediately upon meeting Nick, I knew that the transaction was going to be seamless. Nick was so personable, so knowledgeable, so upbeat and excited about his product that he made it a “no brainer” as to why I should be leasing a Volkswagen. He owns one and has owned several and shared his personal experiences with the car and was able to answer my MANY questions from his first-hand experience. He made not only numerous follow up calls to me during the following week but he also made a HOUSE CALL! Nick is really unbelievable and I would recommend him and his dealership hands down to anyone looking for a new car. More

Pleasure to do business with I just purchased a vehicle at your dealership today.Nick was my salesman.His knowledge of your products was very impressive,he was a pleasure to deal I just purchased a vehicle at your dealership today.Nick was my salesman.His knowledge of your products was very impressive,he was a pleasure to deal with.Would recommend your dealership to everyone looking to be dealt with fairly and efficiently.Honestly best experience I ever had buying a new car.5 stars across the board. More

My first vw car My car buying experience was great from start to finish, I fell IN LOVE with the new 2019 Jetta, i thought they only changed the way the car looked bu My car buying experience was great from start to finish, I fell IN LOVE with the new 2019 Jetta, i thought they only changed the way the car looked but the features are far greater the way the cars cockpit is now digital and the new ambient lighting is BEAUTIFUL !! I never could have seen myself driving a VOLKSWAGEN! But this car is amazing. The entire sales staff went above and beyond for me. I had a truly exceptional car buying experience. Definitely go see Kristian at Fuccillo Volkswagen to get the best deal and to have the best time buying a car !!! More

Buying my first brand new car at Fuccillo VW From the time I walked into the building at Fuccillo VW I felt welcomed and at ease both of which I didn't feel at other dealerships that i visited in From the time I walked into the building at Fuccillo VW I felt welcomed and at ease both of which I didn't feel at other dealerships that i visited in the past month. I was treated like a person and not just another sale, while also being treated with courteousness and professionalism throughout the time I was there. This was my first brand new car, something I will remember for many years to come and I am happy to say that it will be a very nice memory. So much that I can honestly see myself going back to Fuccilo for my next car so long as I can work with Paul again, he was far and away the best and most knowledgable sales associate I have had the pleasure of meeting and dealing with. Keep up the good work, and thank you! More