Wally's Volkswagen of Schenectady

Liars and poor quality work Brought my car in for an extended warranty repair on the 3rd brake light. They looked at the car and told me the repair would be covered, but they ha Brought my car in for an extended warranty repair on the 3rd brake light. They looked at the car and told me the repair would be covered, but they had to order the part. Promised to call when the part came in, but never got a call. I had to call multiple times over two consecutive days before someone would even answer the service phone and tell me if the part was there. Brought the car back for the repair, was told it would be about an hour. After 2 hours they said they were having problems and the car would have to go to the body shop. I was assured the car would be done and back that same afternoon. That evening I called to get a status update to find out the car was not done yet and wouldn't be ready until noon the following day. That next day I went to pickup the car to find out it still wasn't done. After waiting around for over 30 minutes, they finally pulled my car out, only for me to discover they never sent the car to the body shop. Instead they broke the spoiler, broke the new LED strip, and tried to glue it in place (sloppily) with RTV sealant. I immediately pointed this out as unacceptable and demanded to speak to the service manager. Anton, the service manager, agreed to fix the car. Promised to get a new spoiler, new LED strip, and to make sure it was done right this time. When the job was done the second time and I saw the car, it was immediately obvious the new paint wasn't done well. There's a run on the underside of the new spoiler, and a gash in the paint where it looks like a hair had gotten in the wet paint. Anton promised to fix it again, but since he can't be taken at his word and they already did a terrible job TWICE, I'm not giving them another chance. I'm having the body work done elsewhere, and either Fuccillo will pay for it or I will see them in small claims court. These people don't care about you, they don't care about your car, and they have no concept of customer service. More

Truly Amazing Experience It was really great buying my car from Fuccillo VW and Kevin Patel. Kevin took his time and went through the car with me. Paired my phone, showed me t It was really great buying my car from Fuccillo VW and Kevin Patel. Kevin took his time and went through the car with me. Paired my phone, showed me the navigation, loving my Tigaun. Love that he followed up with me a week afterward to ensure I was still loving the car! More

Great Customer Service I enjoyed Fuccillo Volkswagen and their great customer service. David Cekic made the overall experience great and I highly recommend this dealership. I enjoyed Fuccillo Volkswagen and their great customer service. David Cekic made the overall experience great and I highly recommend this dealership. Thank you so much More

Jetta purchase Thank you so much for making my sons first car purchase so great. Extra special thanks to Billy Jr for the new Jetta floor mats. We love the Jetta. I Thank you so much for making my sons first car purchase so great. Extra special thanks to Billy Jr for the new Jetta floor mats. We love the Jetta. I look forward to doing business with you again. More

Great Experience I had a wonderful experience at Fuccillo Volkswagen. My sales person Steven was awesome. I sent in a request online and I was contacted quickly and se I had a wonderful experience at Fuccillo Volkswagen. My sales person Steven was awesome. I sent in a request online and I was contacted quickly and setup time for a test drive. By the time the drive was over, I felt like I knew everything that car could do! This was my first and definitely won’t be my last to Fuccillo! Will recommend this dealership to my friends. More

Loving my New VW I have 2 Volkswagen cars (Sedan and SUV) and made the mistake of going somewhere else for my last car. Needless to say, but now I am back at Fuccillo. I have 2 Volkswagen cars (Sedan and SUV) and made the mistake of going somewhere else for my last car. Needless to say, but now I am back at Fuccillo. I always receive professional service here. Today I took home a brand new VW Jetta. Please stop by and see Christopher Hunter! More

Amazing Services Had a great experience at Fuccillo Sales. I sent a question from the website and I was contacted quickly by Robert Pucci (forgive me if I have the las Had a great experience at Fuccillo Sales. I sent a question from the website and I was contacted quickly by Robert Pucci (forgive me if I have the last name wrong!). The same day Rob called me, he asked if I could come in for a test drive. This was my 1st time dealing with a (new) car dealer and very surprised at how fast everything went! I went in and fell in love with my new Tiguan Robert Pucci was very professional and patient enough to stand me haha. If you haven’t already, give Fuccillo a try and ask for Rob! More

Flawless Exp My exp at fuccillo was flawless. From walking in, it took an hour and a half to walk (technically drive) with my new vdub! Big thanks for making it so My exp at fuccillo was flawless. From walking in, it took an hour and a half to walk (technically drive) with my new vdub! Big thanks for making it so easy and fast! More

Great Experience I went looking for a used VW Passat and came home with a brand new VW Passat! I had a lot of negativity equity in my trade, but we were still able to I went looking for a used VW Passat and came home with a brand new VW Passat! I had a lot of negativity equity in my trade, but we were still able to make a very fair deal on a 2015 Passat. Sales staff was easy to work with and attentive. Overall it was a great car buying experience! More

Amazing Loved my service ! Had a great time with my sales person !! I got a great price on my lease as well. They answered all my questions and concerns in a Loved my service ! Had a great time with my sales person !! I got a great price on my lease as well. They answered all my questions and concerns in a quick time frame! More