
Wally's Volkswagen of Schenectady
Schenectady, NY
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great experience I really enjoyed it. The staff was quick and efficient and I felt no pressure to buy the car. love my new Jetta GLI already I really enjoyed it. The staff was quick and efficient and I felt no pressure to buy the car. love my new Jetta GLI already More
Not the same quality service when compared a few months ago. Much of the is sourced out and they have little control of quality and customer satisfaction. I might not go back ever again. They don't care about cu Much of the is sourced out and they have little control of quality and customer satisfaction. I might not go back ever again. They don't care about customer satisfaction. More
Our test drive of the vehicle We liked was very good, the sales person was personable, but admitted he would never buy or drive a VW. That was very off putting. After our test drive we were asked for keys t sales person was personable, but admitted he would never buy or drive a VW. That was very off putting. After our test drive we were asked for keys to our trade in. They valued our trade very very low, in my response was here is the offer i was made at another dealership over 7,000 more then the General Manager’s offer. The general manager then went on to demean my husband and I... he mentioned how he has been in the business for 23 years on 4 occasions and that we are just not understanding the math and how to do math! I would never purchase a car from this gm Not a way to gain a new customer! More
This was my third great experience. This is my third Volkswagen I have gotten there. My salesman, was awesome. I think he was new there because I was his first sale, but he was very kn This is my third Volkswagen I have gotten there. My salesman, was awesome. I think he was new there because I was his first sale, but he was very knowledgeable with the vehicle and what he had to do. More
Inspection video! Had an oil change. I waited in the new building which is modern, sleek, clean (including bathrooms), and well-lit. It has lots of seating, reading mat Had an oil change. I waited in the new building which is modern, sleek, clean (including bathrooms), and well-lit. It has lots of seating, reading material, a large screen TV, a charging station for mobile devices, and a coffee/tea station with vending machines that accept credit cards. They texted me a link to a video of the complimentary multi-point inspection they conducted and showed wear on my brakes with a suggestion that I replace them in the next 3 months. I didn't catch names, but someone stopped by to let me know that my license plate light blub was out and quoted a reasonable price to replace it, so I agreed. They rotated my tires and when I left, I noticed the car was pulling to the right. I brought it back immediately and they very quickly tested it and rebalanced the tires. Everything was great: service; speed; facility; price. The only thing I don't like is that there's a smart TV embedded in the bathroom mirror; that's just weird because I makes me wary about the 2-way mirror. More
Amazing Customer Service My fiancé and I had been looking for our car at several dealerships, but we were constantly met with high down payments and large monthly payment with My fiancé and I had been looking for our car at several dealerships, but we were constantly met with high down payments and large monthly payment with little incentive. When we went to Fuccillo we were met at the door by the gentleman (Chad) that would soon become the salesman that would close the deal on our new car. We were treated like family and within just 45 minutes were we’re putting a down payment on our new 2019 Atlas SE w/ Technology. Which was EXACTLY what we wanted. Now they did not have the car on the lot at that time, but after talking with us and finding out exactly what we wanted they were able to track down our car and call us for pick up within just three days! We are so happy with our car and are now going to be life long customers of Fuccillo Volkswagen! More
Amazing Jwira made my entire experience so pleasant. He really advocated for me throughout the entire car buying process. I will never buy from any other deal Jwira made my entire experience so pleasant. He really advocated for me throughout the entire car buying process. I will never buy from any other dealership or salesmen. More
II give 9/10 scale For oil change, tire rotation and fluids check , it took 1h 10 min good timing, staff was friendly. Waiting area bathroom clean . Free coffee and tea For oil change, tire rotation and fluids check , it took 1h 10 min good timing, staff was friendly. Waiting area bathroom clean . Free coffee and tea. Thank you More
Sunroof repair While my Tiguan was in for repair I was provided with a loaner vehicle (Atlas) a few steps up from my Tiguan, now I want to buy an Atlas!! Very ha While my Tiguan was in for repair I was provided with a loaner vehicle (Atlas) a few steps up from my Tiguan, now I want to buy an Atlas!! Very happy with my car and Fucillo More
Great deal for ATLAS 2019 at Fuccillo Manny Maliq is our sales person. Very gentle, soft spoken and so smart for his assistance. Tell him your concern and he will give you a good answer ri Manny Maliq is our sales person. Very gentle, soft spoken and so smart for his assistance. Tell him your concern and he will give you a good answer right away. Plus we were given a very good deal that made us stay and bought the ATLAS. It was a good experienced at Fuccillo with their guy Manny. More