Wally's Volkswagen of Schenectady

On Target! The service department checked me in, did the required recall jobs and notified me by cell when the job was done. No lengthy wait on either end. Thank The service department checked me in, did the required recall jobs and notified me by cell when the job was done. No lengthy wait on either end. Thank you for being considerate of my time! More

Had to bring Passat in for an open recall The staff at Fuccillo VW are all courteous and friendly waiting time was a minimal. The service staff were extremely professional I will come back he The staff at Fuccillo VW are all courteous and friendly waiting time was a minimal. The service staff were extremely professional I will come back here for future service. More

Great experience Started looking for a new car, Fuccillo had the exact Tiguan I wanted. I test drove it Monday and had my new car by Tuesday! Fast, easy, and painless! Started looking for a new car, Fuccillo had the exact Tiguan I wanted. I test drove it Monday and had my new car by Tuesday! Fast, easy, and painless! Thank you! More

Interaction was good, unhappy with outcome. I was very happy with my service advisor, Don McLennan. I appreciated his acknowledgment when I arrived, while he was with another client, and his ti I was very happy with my service advisor, Don McLennan. I appreciated his acknowledgment when I arrived, while he was with another client, and his time and patience while working with me and giving me his attention to do his job properly. I am unhappy with the overall result of my visit, from a repair standpoint. My issue was not resolved due to the expensive nature and unwillingness of VW to offer some good will assistance in the cost of the repair. At 6 years old and 42K miles, the turbo was recommended to be replace due to malfunctioning wastegate. Even after many years of brand loyalty with my family having owned many different VW through the years, corporate VW would not assist in any way, due to the time outside the limited 5 year powertrain warranty. However at only 42K miles, it is exceptionally under on the 60K miles limit to be covered under the same warranty. I have 2 children coming to driving age soon, and at this time, will not plan on purchasing any VW product, and likely will replace my current VW soon after it's repair is complete. I will no longer support the brand, and will comment to anyone else who I know interested in purchasing a future VW, about my concerns. More

easy, fast, pleasant Don was great - friendly, helpful; he addressed all of my questions and concerns. The facility was clean and nice, and the ride service which I utiliz Don was great - friendly, helpful; he addressed all of my questions and concerns. The facility was clean and nice, and the ride service which I utilized to go to nearby shops was an excellent surprise. The work was completed quicker than I expected, and to my full satisfaction. More

Great car, terrible sales experience The car itself is wonderful. We bought a 2014 Voltswagon Passat TDI Certified Pre Owned. Buying the car was a nightmare because the purchaser of the c The car itself is wonderful. We bought a 2014 Voltswagon Passat TDI Certified Pre Owned. Buying the car was a nightmare because the purchaser of the car could not come in person and they did not allow a wire transfer. Instead they sent someone in person to drive two hours to get a bank check. Our salesman did not communicate with the rest of the sales team so we spent lots of time waiting when our person wasn’t around. once we got the car the rims of the wheels were very scratched up. They fixed it under the warranty. Less than two weeks after getting the car the check engine light came on. We brought it in and it turns out the entire coolant system needs to be replaced. It is clear that they did not actually do their so called “200 point inspection” many things listed as fine in the CPO paperwork were damaged or needing repair on the car. The only upside to this dealership has been the service department taking great car of us with the check engine light. More

Much better then last time! Had a rocky start with my relationship at Fuccillo, but I feel that they have redeemed themselves. Donnie at the service desk was a strait shooting ki Had a rocky start with my relationship at Fuccillo, but I feel that they have redeemed themselves. Donnie at the service desk was a strait shooting kind of a guy and Devin was very friendly and knowledgeable when it comes to the shop side of things! Thanks for the help! More

Purchase of 2019 Tiguan Bill Watson was terrific he got us the vehicle we wanted at a great price, it was a no hassle car buying experience. Jim Flynn Bill Watson was terrific he got us the vehicle we wanted at a great price, it was a no hassle car buying experience. Jim Flynn More

Customer service Rolando was a wonderful sales person. No pressure, just kind and very informative. If I could give him more than 5 stars I would!! Just wonderful! Rolando was a wonderful sales person. No pressure, just kind and very informative. If I could give him more than 5 stars I would!! Just wonderful! More

🛑🤮🤬🤬🤬🤬💩 I called two weeks before my lease was up. I called five times, and spoke to someone different each time. I told them I was interested in buying out I called two weeks before my lease was up. I called five times, and spoke to someone different each time. I told them I was interested in buying out my lease and also buying a second car. Since I was close to the end, and wanted to buy the car, they stalled in calling me back so I can get screwed. In the end, I paid over $2,000 in interest. That means I gave back my $1,000 rebate from the start of the lease, plus an extra $1000. If I had known it would be like this, I would have done something different. Maybe get another lease, maybe I could have gotten another rebate, or at least not loose my original rebate. No one explain my options, and it was too late, as I didn’t get the “end lease inspection” done. I wish I had bought the car three years ago, and actually kept the rebate. But this wasn’t explained to me back then, so now I got ripped off. Now I understand why nobody called me back. They wanted to stall me until the last day so I couldn’t back out. And apparently no one was interested in selling me another car. Your loss. So lesson learned. Well I will never get another lease. At least not if I plan to buy it in the end. And I will never go to Fuccillo again. NEVER. Back to Kinderhook Toyota, my first love. By the way, if you gps your dealership on the iPhone navigation, Siri says “xxxx-cillo.” Siri’s right sometimes... Also, Rolando was nice. He was the only one. Everyone else were jerks. As far as ratings go, I could leave the 1-star out, but I don’t want you to think I was ignoring them And I’m telling EVERYONE I know about my experience here. And as I am talking to people, I hear similar comments... “don’t go to those people” More