Walser Buick GMC Roseville - Service Center

This Walser service dept. is inexperienced & arrogant.I went through 9+ months of living hell trying to resolve a sudden aceleration issue on a brand new GMC truck."Dont worry your brakes are stronger than went through 9+ months of living hell trying to resolve a sudden aceleration issue on a brand new GMC truck."Dont worry your brakes are stronger than your engine" is not a solution! I didnt let up, I was scared, the truck had 4,000 miles on it & "surged" I couldnt fix it myself or I would have voided my warranty, not an option at 4,000 miles. The Walser service dept would just as soon get rid of you, make you "go away" by frustrating you, I didnt let up, I couldnt, this was a safty issue not a broken knob in the interior. I have never felt so powerless & wronged in my life. The utter lack of empathy & humanness was appalling & so very wrong. I dont want this to come across as a disgruntled customer bashing a business, I am just as quick to write a positive testimonial. The Walser service dept & dealership as a whole is only concerned with the sale,you are a number not a customer & "service" doesnt exist in the service dept. I was reasonable throughout the process,they ended up making me out to be the "problem" & to this day continue to deny me service,ignoring a problem doesnt make it go away! Take it to another dealership you say, tried, they dont want to deal with another dealerships problem,I dont blame them, this leaves you the consumer left powerless & basically without a warranty. Hind sight is 20/20, my intention is to help my fellow consumer avoid the living hell I went through, you've been fore warned, please avoid the Walser dealerships at all cost. Thank you for listening, good luck! More