Walser Burnsville Mazda - Service Center

The service was terrific but my lease is supposed to include all services and replacement of all wearable parts including windshield wipers. All documentation says “1set of replacement windshield wiper include all services and replacement of all wearable parts including windshield wipers. All documentation says “1set of replacement windshield wipers” or “Windshield Wiperd” are included. But when I needed to have my back wiper blade replaced I was told I had to pay as only front blades are covered. I had the front blades replaced and declined the rear blade because I wasn’t going to pay dealer rates for a wiper blade. I’m just resentful and feel frustrated that I was given a bit of a bait and switch over what the coverage says and what they honored. It also is a “pennywise pound foolish” thing over a 20 dollar part because until then I’ve had stellar service and thought the world of Walser Burnsville Mazda’s service and sales, but now this has blemished it a bit and if this is the behavior on a 20 dollar wiper blade, what else might I have missed? More

Always a pleasant experience. I feel they are respectful of my time and clear about costs. I feel they are respectful of my time and clear about costs. More

I had great customer service with Kendall Crawford. He is always understanding, caring, friendly, knowledgeable and keeps you updated throughout the process! My car was completed on time. The servic He is always understanding, caring, friendly, knowledgeable and keeps you updated throughout the process! My car was completed on time. The service tech was great too! More

This dealship has great customer service. I appreciated the loaner car that I put a lot of miles on. I appreciated the loaner car that I put a lot of miles on. More

Fantastic Too busy to do Love going there xxxxxxxxxxxxx Customer service is outstanding and kept me informed of the progress on my car! Customer service is outstanding and kept me informed of the progress on my car! More

I felt like I was ignoring because of my race Felt like I was treat less for my race was treat less for my race More

Always perfect and professional. Treated with respect. Fast and friendly service and staff. Very helpful! Treated with respect. Fast and friendly service and staff. Very helpful! More

Poor customer service and poor communications, which caused confusion and delayed in getting the car fixed in a timely manner. After about two weeks of my car being in the service center, I got my car b caused confusion and delayed in getting the car fixed in a timely manner. After about two weeks of my car being in the service center, I got my car back but the issue with the car is still not fixed. More

Excellent! Truly appreciated how quick and efficient the dealership is. They are very knowledgeable and kind. Great people and great cars! Truly appreciated how quick and efficient the dealership is. They are very knowledgeable and kind. Great people and great cars! More

In general the experience was good. The one thing that irks me a little is the price you wanted to charge for a recommended engine air filter replacement. You already have the old filte The one thing that irks me a little is the price you wanted to charge for a recommended engine air filter replacement. You already have the old filter out. Putting in a new one takes no more time than putting the old one back in. I think the price was like $56. I ordered a Mazda OEM filter for $20 and put it in myself. You could have sold me a filter for say $30 and installed it with no additional effort and made some money instead of none. More